Best Phone Systems for Small Businesses in Australia

Below is an overview of Australia's best small business phone systems, highlighting their features, benefits, and pricing.

Calilio is the best VoIP-based phone system for small businesses in Australia. With robust call routing, auto-attendants, AI call reports, and analytics services, Calilio guarantees effective communication and improved client engagement. Moreover, you can also port a phone number to upgrade your phone system while retaining your existing contact number. It is perfect for small Australian businesses that want modern collaboration tools while offering high-quality calls.

8x8 is a well-known American VoIP provider, providing a small phone system for Australian businesses. The company has partnered with CodeBlue, an Australian IT services provider, to deliver cloud-based communication services to businesses in Australia.

For companies seeking advanced features, 8x8 offers multiple-tier plans. These plans include unlimited international calling to selected countries, SMS and team messaging, and also integrations with Salesforce and Microsoft Teams.

Nextiva is an ideal business phone solution for small businesses in Australia because of its affordability, exclusive features, and reliable support. The service includes key features like auto attendants, call forwarding, voicemail transcription, video conferencing, and team chat.

Nextiva ensures reliable connectivity with the utmost uptime and 24/7 live assistance. Moreover, it aids efficient business operations with its simple onboarding process and easy-to-use interface.

Nexgen is a top supplier of office phones and VoIP systems for small businesses in Australia. It offers organizations competitively priced internet services, mobile integration, and modern communication tools.

Nexgen offers a range of VoIP and PABX options for companies looking for a feature-rich phone system to increase productivity and simplify communication. In addition to commercial phone systems, it offers scalable mobile and internet solutions.

Vonage is a great option for small businesses seeking a flexible and reasonably priced communication service in Australia. Its unified platform, scalable subscriptions, and ease of setup make business communication easier by combining messaging, video, and voice into a single app.

Moreover, Vonage provides customized solutions to meet various business needs, whether you require advanced CRM integrations or simple calling features.

CloudTalk offers virtual phone numbers from multiple countries, including Australia, at affordable prices. It is a flexible cloud-based phone system known for its exceptional call quality and worldwide reach. Ideal for small to medium-sized sales and support teams, CloudTalk easily integrates with more than 35 platforms, such as Zendesk and HubSpot.

Small businesses in Australia looking for dependable, effective communication solutions choose it because of its features, which maximize team productivity and improve customer service. The key features include automated dialers, sophisticated IVR, and call analytics.

Commander provides flexible business phone solutions for small businesses in Australia without lock-in contracts. Whether you need a cloud-based system, call management tools, or reliable business internet, it has a plan to suit your needs.

Commander was formerly owned by Telstra until M2 Group acquired it. Its services are available to businesses of all sizes and sectors.

Alltel Australia offers reliable and strong telecommunications services tailored to the requirements of businesses of all sizes and industrial sectors. It provides various adaptable telephony solutions, including hosted PBX systems, business internet, and IP telephony.

Alltel offers call tracking, live data reporting, and call recording features to increase productivity and customer engagement through a single platform.

Crazytel is an Australian company with data centers in Sydney, Melbourne, Brisbane, Perth, New Zealand, and Los Angeles. It offers CrazyPBX business phone systems for small businesses in Australia with a per extension price starting at $1. The plan includes free number porting, a self-service portal for easy management, enterprise-grade redundancy for reliable service, and regular updates with new features.

Crazytel’s affordable plans, which include limitless call options and advanced features like IVR and call recording, help improve communication, whether your company is new or expanding.

Aircall provides a cloud-based small business phone system in Australia, including features like real-time analytics, unlimited inbound and outbound calls, and integration with more than 100 business tools (such as Salesforce, Zendesk, and HubSpot).

With more than 500 local clients and an office in Sydney, Aircall has made a significant impact on Australia’s business management. It is well-known for its excellent call handling and affordable plans, which are simple to set up, operate, and scale to accommodate any corporate requirement.

To choose the best small business phone system in Australia, identify your telephony needs and select the provider, considering its pricing, security, call volume, and business communication features.

• Identify Your Business Phone System Options: Determine whether you require an on-premise PBX, SIP Trunking, or Cloud PBX solution by evaluating your company's size, budget, and communication requirements.
• Consider Call Volume and Business Size: Get a business phone system based on the volume, size, and nature of your business's calls (internal, external, or international).
• Look for Needed Features: Examine features such as the number of phone lines, users, and tool integration, making sure they are scalable for future expansion.
• Compare Pricing Plans: Compare the entire cost and consider additional charges, setup, and maintenance fees. Be mindful of hidden expenses and weigh your options.
• Customer Support: Make sure the provider offers reliable contact channels and 24/7 assistance for support.
• Ask for a Free Trial or Demo: Before committing to a plan, test features, usability, and support using demos or trials.
• Ensure Compatibility with Existing Hardware: The phone system must be compatible with your current hardware and tools to ensure effective communication management.
• Plan for Future Growth: Select a system that can grow with your company and offer a smooth transition.

Many small businesses in Australia are switching to cloud-based phone systems from the traditional phone system. The key reason for the switch is to save cost and enjoy additional telephony features. And there are plenty of options in the market. However, before selecting one, you must evaluate the features, costs, support reliability, and providers' security protocols.
 

Yes, VoIP is worth it for small businesses. It is scalable and perfect for remote work. Additionally, VoIP is versatile and often comes with additional features like video conferencing, voicemail-to-email, and call forwarding.

Small business phone systems in Australia typically cost between AU$15 to AU$45 per user per month, depending on your selected provider and available features.