Q: What extra fees should I look out for?

While pricing is transparent, remember to factor in: New Phone Number Purchase: The first US/Canada local number is free. Additional numbers require extra charges depending on the country and number type. A2P 10DLC Registration: Brand registration fee ($4.50) and campaign screening fee ($15) mandated by carriers. Calling, SMS, and MMS Charges: All local and international calls, SMS, and MMS are charged on a pay-per-minute or per-message basis once bundled limits are exceeded.

Question 1

What is included for 'free' in the subscription?

Accepted Answer

Every paid subscription includes:

One free local number (USA or Canada).
Bundled calls and SMS

Saver Lite Package for Standard Plan
Saver Pro Package for Premium Plan

$1 credit on the wallet

Question 2

Does Calilio offer bundled calls and SMS packages?

Accepted Answer

Yes. Calilio offers bundled calls and SMS packages designed to help businesses manage their communication costs more effectively. These bundles are categorized into two main packages based on your selected plan.

Saver Lite Package (Available on the Standard Plan):

200 outbound minutes
100 inbound minutes
100 inbound SMS
100 outbound SMS
300 minutes of call recording & storage
One free US/Canada number

Saver Pro Package (Available on the Premium Plan):

1000 outbound minutes
500 inbound minutes
500 inbound SMS
500 outbound SMS
1500 minutes of call recording & storage
One free US/Canada number

Note: Bundled calls and SMS apply only to communication within the United States and Canada.

Question 3

Can I add more users or change plans later?

Accepted Answer

Yes, you can upgrade your plan to access more features or add users. Any plan change typically takes effect immediately or in the next billing cycle depending on billing rules.

Question 4

How does the 'Wallet' system work?

Accepted Answer

Calilio operates on a prepaid credit system. Once your initial complimentary credit is used, you must load your 'wallet' to continue making or receiving calls and SMS. This ensures you only pay for the exact volume of communication you use.

Question 5

Do I need to verify my identity (KYC)?

Accepted Answer

Yes. To unlock full Call and SMS functionality, KYC (Know Your Customer) verification is required. Without this, your account may face limitations on the types of numbers you can purchase and the volume of messages you can send.

Question 6

What extra fees should I look out for?

Accepted Answer

While pricing is transparent, remember to factor in:

New Phone Number Purchase: The first US/Canada local number is free. Additional numbers require extra charges depending on the country and number type.
A2P 10DLC Registration: Brand registration fee ($4.50) and campaign screening fee ($15) mandated by carriers.
Calling, SMS, and MMS Charges: All local and international calls, SMS, and MMS are charged on a pay-per-minute or per-message basis once bundled limits are exceeded.

Question 7

What are the costs for US/Canada A2P 10DLC registration?

Accepted Answer

If you plan to send business SMS to the US or Canada, carriers require registration to prevent spam. Fees include:

Brand Registration Fee: $4.50 (one-time)
Campaign Screening Fee: $15 (one-time)
Recurring Campaign Fee: Varies based on use case

Question 8

Are there any setup or activation fees?

Accepted Answer

No, Calilio does not charge a 'setup fee'. You only pay the subscription for the plan you choose and the cost of any additional phone numbers (starting at $2/month).

Question 9

Can I port my existing number to Calilio?

Accepted Answer

Yes, Calilio supports Number Porting. While Calilio doesn't usually charge a high fee for this, you should check if your current provider charges an 'exit fee'. You must keep your current service active until the porting process is 100% complete to avoid losing the number.

Question 10

What happens if I cancel my subscription?

Accepted Answer

Upon cancellation, your access to the dashboard and your virtual numbers will cease at the end of the current billing period. It is highly recommended to export your call logs and recordings before the final day, as data recovery post-cancellation may not be guaranteed.

Question 11

Does Calilio require a minimum contract length?

Accepted Answer

Calilio offers flexible prepaid plans-you can choose either monthly or yearly billing. There are no long-term contracts or lock-ins.

Question 12

Can businesses cancel their subscription anytime?

Accepted Answer

Yes, you can cancel your Calilio subscription at any time.

Question 13

Does the system automatically upgrade my team to Premium if I add an 11th user?

Accepted Answer

No, the system will restrict adding more users beyond your current plan’s limit and prompt you to upgrade. You can choose to upgrade manually when ready.

Question 14

Are there additional fees for custom integrations?

Accepted Answer

No, Calilio does not charge additional fees for integrations. You only pay for:

Wallet balance (for calls)
Subscription (platform access)
Number purchase (if applicable)

Question 15

Is there a minimum monthly spend requirement for the wallet?

Accepted Answer

No, there is no minimum spend requirement for your wallet. To get started, we even load $1 credit for free after your first login.

Pricing & Basic Limits
Feature
Users Limit	10	Unlimited	Unlimited
Free 1 local number of US or Canada	Per User	Per User	Per User
Free Bundled Calls & SMS	Saver Lite Package Standard Plan: 200 minutes of outgoing calls 100 minutes of incoming calls 100 packets of outgoing SMS 100 packets of incoming SMS 300 minutes of call recording 300 minutes of call storage	Saver Pro Package Premium Plan: 1000 minutes of outgoing calls 500 minutes of incoming calls 500 packets of outgoing SMS 500 packets of incoming SMS 1500 minutes of call recording 1500 minutes of call storage	Not Available
Calling	Pay Per Minute Calling	Pay Per Minute Calling	Pay Per Minute Calling
SMS	Pay Per Segment	Pay Per Segment	Pay Per Segment
MMS	Pay Per MMS	Pay Per MMS	Pay Per MMS
Call Recordings And Storage	$0.0029 Per Minute	$0.0029 Per Minute	$0.0029 Per Minute
Realtime Dashboard	Basic	Comprehensive	Comprehensive
Call Analytics	Basic	Comprehensive	Comprehensive
A2P 10DLC Registration (USA & Canada)	Pay Per Attempt	Pay Per Attempt	Pay Per Attempt
Brand Registration Fee	$4.50	$4.50	$4.50
Campaign Screening Fee	$15	$15	$15
Recurring Campaign Fee	As per the use case	As per the use case	As per the use case
Calling/Messaging	See Rates	See Rates	See Rates
Unified Callbox
Global Phone Numbers
Web App/Web Dialer
Call Filters
Call History
Recording Playback Fast Forward
SMS Filter
Pin Message
Voicemail
Voicemail Filter
Voicemail to email
Notes in Callbox
Notes in Dialer
Tag in Dialer
Tag in Callbox
Call Blocking
Call Forwarding
Greeting Voice Messages
Number Sharing
Click To Call
Internal Team Messaging
Notification
Number Porting
Welcome Voice Message
Custom Voice Mail Audio
Agent Availability
Members ROI Coming Soon
Reports Coming Soon
Power Dialer
Call Barging
Phone Trees (IVR)
Business Hours
Call Sentiment Analysis
AI Powered Call Summary
Custom - Caller ID
Teams
Saved Replies
Call Queue
AI Dashboard
AI Dashboard Advance Report
Live Call Monitoring
Call Transfer
Queue Call Back Coming Soon
Reminder Coming Soon
Forward Chat History Coming Soon
Call Whispering Coming Soon
Conference Calls Coming Soon

Pricing & Basic Limits
Users Limit	10
Free 1 local number of US or Canada	Per User
Free Bundled Calls & SMS	Saver Lite Package Standard Plan: 200 minutes of outgoing calls 100 minutes of incoming calls 100 packets of outgoing SMS 100 packets of incoming SMS 300 minutes of call recording 300 minutes of call storage
Calling	Pay Per Minute Calling
SMS	Pay Per Segment
MMS	Pay Per MMS
Call Recordings And Storage	$0.0029 Per Minute
Realtime Dashboard	Basic
Call Analytics	Basic
A2P 10DLC Registration (USA & Canada)	Pay Per Attempt
Brand Registration Fee	$4.50
Campaign Screening Fee	$15
Recurring Campaign Fee	As per the use case
Calling/Messaging	See Rates
Unified Callbox
Global Phone Numbers
Web App/Web Dialer
Call Filters
Call History
Recording Playback Fast Forward
SMS Filter
Pin Message
Voicemail
Voicemail Filter
Voicemail to email
Notes in Callbox
Notes in Dialer
Tag in Dialer
Tag in Callbox
Call Blocking
Call Forwarding
Greeting Voice Messages
Number Sharing
Click To Call
Internal Team Messaging
Notification
Number Porting
Welcome Voice Message
Custom Voice Mail Audio
Agent Availability
Members ROI Coming Soon
Reports Coming Soon
Power Dialer
Call Barging
Phone Trees (IVR)
Business Hours
Call Sentiment Analysis
AI Powered Call Summary
Custom - Caller ID
Teams
Saved Replies
Call Queue
AI Dashboard
AI Dashboard Advance Report
Live Call Monitoring
Call Transfer
Queue Call Back Coming Soon
Reminder Coming Soon
Forward Chat History Coming Soon
Call Whispering Coming Soon
Conference Calls Coming Soon

Choose Calilio for Affordable VoIP Solutions

$12
Per user/per month

$28
Per user/per month

Custom

Custom

Standard Plan:

Premium Plan:

Standard Plan:

Not Sure Which Plan Fits Your Needs?

Let our experts guide you to the perfect solution.

Join Calilio in a Few Steps

Create Your Account

Verify Your Email

Set Up Your Workspace

Frequently Asked Questions

What is included for 'free' in the subscription?

Does Calilio offer bundled calls and SMS packages?

Can I add more users or change plans later?

How does the 'Wallet' system work?

Do I need to verify my identity (KYC)?

What extra fees should I look out for?

What are the costs for US/Canada A2P 10DLC registration?

Are there any setup or activation fees?

Can I port my existing number to Calilio?

What happens if I cancel my subscription?

Does Calilio require a minimum contract length?

Can businesses cancel their subscription anytime?

Does the system automatically upgrade my team to Premium if I add an 11th user?

Are there additional fees for custom integrations?

Is there a minimum monthly spend requirement for the wallet?

Still have questions?

Choose Calilio for Affordable VoIP Solutions

$12 Per user/per month

$28 Per user/per month

Custom

Custom

Standard Plan:

Premium Plan:

Standard Plan:

Not Sure Which Plan Fits Your Needs?

Let our experts guide you to the perfect solution.

Join Calilio in a Few Steps

Create Your Account

Verify Your Email

Set Up Your Workspace

Frequently Asked Questions

What is included for 'free' in the subscription?

Does Calilio offer bundled calls and SMS packages?

Can I add more users or change plans later?

How does the 'Wallet' system work?

Do I need to verify my identity (KYC)?

What extra fees should I look out for?

What are the costs for US/Canada A2P 10DLC registration?

Are there any setup or activation fees?

Can I port my existing number to Calilio?

What happens if I cancel my subscription?

Does Calilio require a minimum contract length?

Can businesses cancel their subscription anytime?

Does the system automatically upgrade my team to Premium if I add an 11th user?

Are there additional fees for custom integrations?

Is there a minimum monthly spend requirement for the wallet?

Still have questions?

$12
Per user/per month

$28
Per user/per month