Introducing IVR for smoother call routing. Guide customers to the right support with clear, customizable menu options.

Calilio Features

Streamline Business Communication with Advance VoIP Features

Q: What is the main functionality of VoIP?

The primary function of VoIP is to facilitate voice communication over the Internet. It converts traditional voice signals into digital packets that can be transmitted via the web, offering versatile features such as call forwarding, IVR, and conference calling.

Q: What are the features of IP telephony?

IP telephony offers a range of features like HD voice quality, video and audio conferencing, call routing, voicemail to email services, and enhanced call management functionalities such as call queuing and detailed analytics.

Q: What is the Call Whisper feature in Calilio?

Call Whisper is a feature that provides live guidance to agents during calls, ensuring they have the real-time support needed to deliver exceptional customer service.

Q: How detailed does Calilio provide the call analytics?

Call analytics on Calilio are comprehensive, offering insights into call duration, wait times, and overall customer satisfaction to help you refine your communication strategies.

Q: Is it possible to integrate Calilio’s VoIP services with CRM software?

Calilio’s VoIP services can be integrated with most CRM platforms, enabling a seamless flow of customer information and enhanced engagement.

Q: How does the Auto-Attendant feature work with Calilio?

The Auto-Attendant acts as an automated virtual receptionist, directing callers to the right department or message based on their input, streamlining your call management.

Q: Can I customize the hold music for my business with Calilio?

Calilio allows you to customize the hold music for your call queue by selecting from our music library or uploading your personalized tunes.

Q: What security measures does Calilio implement for VoIP communications?

Calilio employs stringent security protocols, including encryption and secure network channels, to safeguard all VoIP communications against unauthorized access.

Experience seamless communication and enhanced productivity with our robust VoIP features tailored for modern enterprises.

Get Virtual Phone Numbers From 100+ Countries

Unlock global reach; select from over a hundred countries to establish your business presence with Calilio's virtual phone numbers.

Note: Some phone numbers may not be available through this search, as they are not generally offered to customers. These numbers are available on order request. Please contact support to request them.

Telecommunication Management:

Unified Callbox

Access all calls, messages, and voicemails from one unified platform for simplified call management and tracking.

Web App/App Dialer

Initiate calls with a click directly from your browser, saving time and enhancing productivity.

Click-to-call

Enable instant calling from a web browser for improved accessibility. You no longer need to dial the number manually.

Internal Message

Facilitate internal communication among members with secure messaging, boosting collaboration.

Real-Time Dashboard

Track live call data for informed, on-the-spot decision-making and improved call center management.

Conference Calls

Connect multiple parties on the same line, enabling team discussions and client meetings without physical presence.

Auto-Attendant

Direct your incoming calls automatically to the right department or person without a live operator.

Data & Voice Optimization

Call Recordings and Storage

Record all your calls and store them for future access, legal compliance and training purposes.

Call History

Access call logs to keep a record of all communication for reference and accountability.

Automatic Call Distribution (ACD)*

Distribute incoming calls to the right agents based on pre-set criteria, improving response times and customer satisfaction.

Call Park

Easily hold calls on any device with the ability to pick up on another device offering flexibility.

Call Flip/Call Pulling*

Transfer ongoing calls between devices. Stay connected while switching locations or devices.

Voicemail

Capture voice messages when calls go unanswered. It ensures no important message is missed even outside working hours.

Voicemail Filter

Effortlessly sort through voice messages with smart filtering, prioritizing what matters most.

Voicemail to Email

Receive voicemails as audio files via email, allowing easy access and prompt responses.

Voicemail Transcription

Convert voicemail messages into text for faster review. You can prioritize responses and organize messages easily.

Routing and Call Handling

Call Routing

Direct calls based on customized rules. It ensures each call reaches the appropriate person or department.

Call Transfer

Redirect calls to another agent or department smoothly. It ensures customers reach the appropriate contact quickly.

IVR (Interactive Voice Response)

Guide callers with automated voice prompts - route them to the right department without manual assistance.

Call Queue

Serve customers in order. Handle multiple callers with a virtual queue for reduced wait times and customer satisfaction.

Call Forwarding

Forward calls to designated numbers. Keep your business accessible and ensure no call goes unanswered.

Advanced and Integrative Solution

International Numbers

Establish an internationally local presence, offering customers a familiar way to connect abroad.

CRM Integration

Sync calls seamlessly with your CRM system, keeping customer data and interactions aligned.

Notification Alerts

Get instant alerts for new calls, messages, or activity in your workspace, and stay updated on all communications.

Call Whisper

Coach agents during live calls without customer awareness. It ensures quality guidance and enhanced support.

Call Center Sentiment Analysis

Utilize AI to assess customer sentiment during calls, tailoring services to enhance satisfaction.

Auto Reply Strategy/Auto Message

Implement automated responses for off-hours, maintaining customer engagement around the clock.

Multiple Agent Groups

Segment agents into specific groups. Better call distribution and optimized departmental workflows.

Ring Strategy

Use simultaneous, cyclical, or round-robin ringing to ensure prompt answers and minimize missed calls.

Call Monitoring

Listen in on live calls to assess agent performance. High service quality and immediate feedback.

Member-to-Member Communication

Facilitate direct communication between team members. Quick collaboration and improved internal connectivity.

Shared Phone Number

Share one number across multiple team members, allowing anyone to answer calls and improving team collaboration.

Performance Analytics

Call Analytics

View detailed call metrics to understand performance trends, customer needs, and areas for improvement.

Agent Reporting

Tracking productivity and setting benchmarks. Receive detailed reports on agent activities and performance.

Traffic by Country

Acquire an extensive overview of the traffic based on country to facilitate targeted marketing.

Members ROI

Evaluate the degree of employee involvement and the effectiveness of performance monitoring.

Most-Used Words

Identify commonly used words during calls. Insights into customer concerns and recurring topics from calls and SMS.

Member Rating

Obtain insightful feedback by using member ratings. Get insight into your agent's performance.

Call Summary

Receive concise call summaries. Our AI-powered phone system helps you quickly review details without listening to lengthy recordings.

Messaging Framework

Bulk SMS Campaigns

Enable marketing strategy in your business phone system, launching targeted message campaigns.

SMS / Message Filter

Sort incoming texts based on specific keywords or criteria, reducing spam and focusing on important messages.

Pin Message

Highlight messages to make conversation tracking simple and for quick reference in the future.

Canned Response

Use saved replies for common inquiries. Canned responses reduce response time and increase accuracy.

Experience and Engagement

Do Not Disturb Mode

Block calls temporarily to maintain focus, automatically redirecting voicemails if needed.

HD Voice Quality

Deliver superior call clarity with HD voice, making calls as clear as in-person conversations

Call Masking*

Display alternate numbers to protect caller identity, enhancing privacy during interactions.

Call Reminder

Set reminders for calls to ensure timely follow-ups and meetings. Keep your schedule organized.

Notes in Callbox/ Notes in Dialer

Easily note down important details during calls, keeping all your call insights accessible.

Tags in Dialer/ Tags in Callbox

Categorize calls with customizable tags for quick sorting and streamlined follow-up actions.

Greeting Voice Messages

Create custom voice messages that greet and guide your callers, personalizing their experience.

Call-on-Hold Music

Entertain and retain callers with engaging music while they wait, reducing actual waiting times.

Business Hours Setting

Set and manage call availability to control incoming calls based on your operating hours.

Compliance And Security

Call Filters

Retrieve information from incoming calls, prioritize and manage customer interactions smartly.

Call Screening

Effectively screen incoming calls to protect privacy, and increase productivity all around.

Call Blocking

Avoid disruptions by blocking spam or unwanted calls, ensuring a focus on genuine interactions.

Call Notes/Call Tags

Add notes and tags to calls for easy categorization and quick retrieval. Keep your customer contacts well-organized for follow-ups.

Port Phone Numbers to Calilio

Easily transfer your existing phone numbers to Calilio, maintaining your business continuity while benefiting from our advanced call monitoring capabilities and features.