Calilio Features

Streamline Business Communication with Advance VoIP Features

Q: What is the main functionality of VoIP?

The primary function of VoIP is to facilitate voice communication over the Internet. It converts traditional voice signals into digital packets that can be transmitted via the web, offering versatile features such as call forwarding, IVR, and conference calling.

Q: What are the features of IP telephony?

IP telephony offers a range of features like HD voice quality, video and audio conferencing, call routing, voicemail to email services, and enhanced call management functionalities such as call queuing and detailed analytics.

Q: What is the Call Whisper feature in Calilio?

Call Whisper is a feature that provides live guidance to agents during calls, ensuring they have the real-time support needed to deliver exceptional customer service.

Q: How detailed does Calilio provide the call analytics?

Call analytics on Calilio are comprehensive, offering insights into call duration, wait times, and overall customer satisfaction to help you refine your communication strategies.

Q: Is it possible to integrate Calilio’s VoIP services with CRM software?

Calilio’s VoIP services can be integrated with most CRM platforms, enabling a seamless flow of customer information and enhanced engagement.

Q: How does the Auto-Attendant feature work with Calilio?

The Auto-Attendant acts as an automated virtual receptionist, directing callers to the right department or message based on their input, streamlining your call management.

Q: Can I customize the hold music for my business with Calilio?

Calilio allows you to customize the hold music for your call queue by selecting from our music library or uploading your personalized tunes.

Q: What security measures does Calilio implement for VoIP communications?

Calilio employs stringent security protocols, including encryption and secure network channels, to safeguard all VoIP communications against unauthorized access.

Experience seamless communication and enhanced productivity with our robust VoIP features tailored for modern enterprises.

Get Virtual Phone Numbers From 100+ Countries

Unlock global reach; select from over a hundred countries to establish your business presence with Calilio's virtual phone numbers.

Note: Some phone numbers may not be available through this search, as they are not generally offered to customers. These numbers are available on order request. Please contact support to request them.

AI-powered Call Report for Customer Insights

Call Summary

Receive concise call summaries. Our AI-powered phone system helps you quickly review details without listening to lengthy recordings.

Call Transcription

Convert calls into text for easy reference and analysis. Document every spoken detail for future use with 99% accuracy.

Sentiment Analysis

Understand customer emotions with sentiment analysis. Our Intelligent phone system filters out positive, negative, and neutral interactions.

Most-Used Words

Identify commonly used words during calls. Insights into customer concerns and recurring topics from calls and SMS.

Reason for Call

Our business phone system uses artificial intelligence to provide you with the reason for calls and help you understand customer needs.

Building Professional Image With Business Phone Numbers

Virtual Phone Number

Make calls and SMS over the internet. You can access virtual numbers from over 100 countries and establish a global presence.

Local Phone Numbers

Strengthen your business presence with local numbers that create familiarity and trust no matter where your customers are.

Toll-free Numbers

Provide a toll-free contact option so your customers can reach you easily. It improves accessibility without incurring caller charges.

Phone Number Availability Checker

Quickly check the availability of numbers across regions. We ensure you find the best number for your needs.

Number Sharing

Share one business number among multiple team members for accessibility and faster response times.

Number Porting

Transition your existing numbers to Calilio to keep your business contacts intact while avoiding downtime.

Call Management Tools

Call Transfer

Redirect calls to another agent or department smoothly. It ensures customers reach the appropriate contact quickly.

Call Forwarding

Forward calls to designated numbers. Keep your business accessible and ensure no call goes unanswered.

Automatic Call Distribution (ACD)*

Distribute incoming calls to the right agents based on pre-set criteria, improving response times and customer satisfaction.

Call Flip/Call Pulling*

Transfer ongoing calls between devices. Stay connected while switching locations or devices.

Unified Callbox

Access all calls, messages, and voicemails from one unified platform for simplified call management and tracking.

Click-to-call

Enable instant calling from a web browser for improved accessibility. You no longer need to dial the number manually.

Web Dialer (Webphone)

Make and manage calls directly from your dashboard, streamlining communications without additional hardware.

Voicemail & Messaging

Voicemail

Capture voice messages when calls go unanswered. It ensures no important message is missed even outside working hours.

Voicemail to Email

Receive voicemails as audio files via email, allowing easy access and prompt responses.

Voicemail Transcription

Convert voicemail messages into text for faster review. You can prioritize responses and organize messages easily.

SMS / Message Filter

Sort incoming texts based on specific keywords or criteria, reducing spam and focusing on important messages.

Call Notes/Call Tags

Add notes and tags to calls for easy categorization and quick retrieval. Keep your customer contacts well-organized for follow-ups.

Advanced Call Routing

IVR (Interactive Voice Response)

Guide callers with automated voice prompts - route them to the right department without manual assistance.

Call Routing

Direct calls based on customized rules. It ensures each call reaches the appropriate person or department.

Call Masking*

Display alternate numbers to protect caller identity, enhancing privacy during interactions.

Collaboration Tools

Conference Calls

Connect multiple parties on the same line, enabling team discussions and client meetings without physical presence.

Member-to-Member Communication

Facilitate direct communication between team members. Quick collaboration and improved internal connectivity.

Multiple Agent Groups

Segment agents into specific groups. Better call distribution and optimized departmental workflows.

Ring Strategy

Use simultaneous, cyclical, or round-robin ringing to ensure prompt answers and minimize missed calls.

Call Whisper

Coach agents during live calls without customer awareness. It ensures quality guidance and enhanced support.

Call Monitoring

Listen in on live calls to assess agent performance. High service quality and immediate feedback.

Call Tracking & Analytics

Call Analytics

View detailed call metrics to understand performance trends, customer needs, and areas for improvement.

Real-Time Dashboard

Track live call data for informed, on-the-spot decision-making and improved call center management.

Agent Reporting

Tracking productivity and setting benchmarks. Receive detailed reports on agent activities and performance.

Call History

Access call logs to keep a record of all communication for reference and accountability.

Call Queue

Serve customers in order. Handle multiple callers with a virtual queue for reduced wait times and customer satisfaction.

Productivity & Workflow Optimization

Canned Response

Use saved replies for common inquiries. Canned responses reduce response time and increase accuracy.

Do Not Disturb Mode

Block calls temporarily to maintain focus, automatically redirecting voicemails if needed.

Notification Alerts

Get instant alerts for new calls, messages, or activity in your workspace, and stay updated on all communications.

Business Hours Setting

Set and manage call availability to control incoming calls based on your operating hours.

Port Phone Numbers to Calilio

Easily transfer your existing phone numbers to Calilio, maintaining your business continuity while benefiting from our advanced call monitoring capabilities and features.