Introducing IVR for smoother call routing. Guide customers to the right support with clear, customizable menu options.Calilio Vs. Nextiva: Which Business Phone System is the best?
Calilio and Nextiva rank as top VoIP service providers with a robust business phone system. Nextiva is famous for being a complete phone system for small to medium-sized businesses. Calilio, in contrast, stands as a diverse phone system that suits every business's needs.
Calilio Vs. Nextiva: Comparing VoIP Price
Going through the price of Calilio and Nextiva, the division is clear. Both offer a basic plan and an enterprise plan. However, Calilio enables business phone systems to customize their enterprise plan.
Essential Plan ($129 /agent/month)
Professional Plan ($159 /agent/month)
Enterprise Plan ( $199 /agent/month)
Nextiva Pricing
Pricing for Nextiva begins with an essential-level plan and progresses to an enterprise plan aimed mostly at small and medium-sized teams.
Calilio Pricing
Calilio pricing starts from a basic plan suiting both small and large enterprises. The enterprise plan's customized pricing is determined based on a business phone system's demands.
Basic Plan ($12 monthly per user)
Business Plan ($28 monthly per user)
Enterprise plan (Custom)
Where Nextiva Lacks?
Although Nextiva is a leading VoIP service provider, it has some significant loopholes making businesses search for Nextiva alternatives.
Unfit for Large Enterprises
Nextiva lacks the resources necessary to target larger enterprises adequately and lacks advanced functionality. On the other hand, many of Nextiva's competitors offer far more sophisticated assistance for large organizations.
Features in Essential Plan
The essential plan only presents some basic features with an expensive price range. Different Nextiva alternatives and Calilio provide the luxury of a large set of features in their essential plans.
Missing Advanced Features
Nextiva needs more advanced features like Call Sentiment Analysis and Member Rating. Companies may need to catch up on noteworthy information concealed in their contact with customers.
Glitch in Mobile App
Among some negative reviews, one of the common in Nextiva is their mobile app glitch reviews. The common complaints from Nextiva users are about the application crashing and voicemail issues.
Customer Support Issues
Customer service at Nextiva is another area that receives a lot of criticism. The majority of the reviews claim the support's improper clarity. Many Nextiva alternatives provide proper customer support, which Nextiva lacks.
User Interface
For first-time users, Nextiva's interface can be challenging to navigate. Customers continue to find it difficult due to a few components that must be clarified.
What makes Calilio Better?
Calilio addresses every flaw in numerous VoIP service providers. Its advanced, dependable, modern features make it a perfect nextiva alternative.
Customer-Based Product
The primary objective of Calilio is customer satisfaction. Calilio's user-centric product and feedback mechanism have positively impacted its user base.
Economical Excellence
The basic enterprise plan of Calilio is quite affordable, looking at its features. Businesses receive value-added items with every plan as a sign of financial excellence.
Clear 24/7 Live Support
While several of Calilio's rivals offer 24/7 live support, Calilio has an edge over others since their trained support staff can clearly and readily answer your queries.
Advanced Features
Calilio boasts extensive features, with standout offerings like 'Traffic by Country' and 'Call Sentiment Analysis,' showcasing its exceptional capabilities.
Diverse Business Support
Unlike many business VoIP phone systems catering only to small and medium-sized teams, Calilio stands out with a tailored enterprise plan that meets the needs of large enterprises.
Top-Tier Analytical Insights
Calilio's services offer quality-driven data, distinguishing itself with basic analytics in its basic plan and comprehensive analytics in its professional and corporate plans.
Seamless User Interface
Calilio's seamless UI redefines VoIP experiences, ensuring a smooth and intuitive interface. Customers will feel fewer glitches and problems with Calilio’s user interface.
Calilio Vs. Nextiva: Comparing VoIP Features
Calilio and Nextiva both have industry-leading features. However, we have outlined some key comparison factors to help you decide which is better.
Call Management
Conducting a comparative analysis of the Call Management features in Calilio and Nextiva, aiming to find the superior option between the two.
| Feature | Calilio | Nextiva |
| Number Porting Transfers | ||
| Calling and SMS | ||
| Web App | ||
| Notes in Dialer | ||
| Efficient Customer Support | ||
| Call Box | ||
| Tags in Dialer | ||
| New Leads Alert |
Common Features
Both VoIP providers offer an effective number porting transfer. With Calilio and Nextiva, switching providers is simple and problem-free.
Both service providers offer an uninterrupted call and SMS with high-quality audio and fast delivery.
Connect with customers conveniently with the web application. Ensure all calls are returned, and the required services are rendered efficiently.
Calilio and Nextiva provide the notes in the dialer feature to log notes about each call and add all discussion points.
Distinct Features
Calilio offers excellent customer service. Nextiva has numerous issues with prompt and effective customer service.
Calilio has the distinct feature of a unified callbox. Unified Callbox is a single interface for all your work and personal communications.
Categorize calls based on topic, product, issue, and priority. Calilio provides tags in the dialer feature, where data can be segmented and analyzed by tag for better insights.
Never miss your business lead with Calilio ‘s distinct new leads feature. Ensure each leads are converted.
Customer Engagement Tools
Tools for customer engagement are essential for creating deep connections between a company and its customers. These features, such as call-on-hold options, voicemail, and greetings, improve communication and give clients a satisfying and enjoyable experience.
| Feature | Calilio | Nextiva |
| Voicemail | ||
| Voicemail to Email | ||
| Pin Message | ||
| Greeting Voice Messages | ||
| Call-on-Hold Music | ||
| User-Friendly Mobile App | ||
| CallBox Notes | ||
| Tags in CallBox | ||
| Voicemail Filter | ||
| SMS Filter |
Common Features
With features like voicemails, Calilio and Nextiva have made consumer engagement their top priority. Voicemail ensures no calls are missed while the consumer is engaged.
The voicemail-to-email transfer is compatible with both platforms. Both VoIP providers provide an extra assurance that voicemails are not overlooked.
Keep key conversations at your fingertips with the pin message feature. Calilio and Nextiva allow you to pin your most important conversations for quick and easy access later.
Make sure your voice message extends a friendlier welcome to your customers. Use personalized greetings to leave an unforgettable impression.
With Calilio and Nextiva, businesses can upload their brand's music or promotional messages. The music will play while callers are on hold, shortening wait times.
Distinct Features
Nextiva is getting negative remarks for its complex UI and problems in its mobile app. However, many Nextiva competitors has simple and glitch-free mobile apps.
There are no CallBox note features in Nextiva. But Calilio offers a comprehensive callbox function that lets users immediately attach notes and ensure all relevant data is there.
Apply tags to keep every interaction organized. With Calilio CallBox, you can logically arrange interactions by topic, urgency, or purpose for more effective follow-up.
Make use of filtering to simplify voicemail administration. With Calilio, you can easily prioritize and route messages effectively by filtering voicemails.
Plan SMS interactions more intelligently. With Calilio, you can manage SMS more effectively by filtering text messages based on senders or categories.
Integration and Team Collaboration
Discerning the integration and team collaboration capabilities as the paramount objective for every enterprise to identify the superior choice between Calilio and Nextiva.
| Feature | Calilio | Nextiva |
| Live Call Monitoring | ||
| Conference Calls | ||
| Sentiment Analysis | ||
| Most Used Words | ||
| Internal Message | ||
| Traffic By Country | ||
| CRM Integration In Basic Plan | ||
| Collaborative Scalability |
Common Features
Calilio and Nextiva provide live monitoring of calls for real-time coaching, assistance, and quality assurance.
Calilio and Nextiva are among the best platforms for productive conference calls. Both VoIP service providers optimize team communications and cooperation.
Understand customer needs with sentiment analysis. Calilio and Nextiva include built-in sentiment analysis to automatically detect mood, emotion, and urgency in customer conversations.
Distinct Features
Communicate in real-time with team messaging. Calilio comes with built-in team messaging for seamless internal conversations.
Calilio's distinct feature involves traffic by country. See global interactions at a glance. Our solution provides visibility into website or call traffic by country of origin.
Calilio's introductory plan incorporates the integration of basic CRM systems to enhance efficiency. Nextiva's essential plan lacks CRM integration.
Security
Every organization needs a secure VoIP service provider. Here, we compare thoroughly to determine which is more secure and superior.
| Feature | Calilio | Nextiva |
| Call Encryption | ||
| 24/7 Monitoring | ||
| Backups | ||
| Voice Security | ||
| Anti-Virus Protection | ||
| Multi-Factor Authentication |
Common Features
Calilio and Nextiva use real-time call encryption to safeguard private business discussions over all available channels. Use encoded calls to stop eavesdropping.
Customer support at both platforms continuously monitors all aspects of your services to guarantee maximum uptime.
Maintain regular backups of your data. To reduce the danger of data loss in your business phone system, Calilio and Nextiva automatically create daily backups of all the data in our safe cloud environment.
Distinct Features
Calilio safeguard calls with many layers of protection. Calilio securely protects voice communications via network, system, application, and physical security.
Block threats automatically. Calilio includes anti-virus scanning and threat detection to identify and stop malware risks.
Calilio's security has been enhanced with Multi-Factor Authentication to a higher standard than Nextiva. By requiring account holders to use multi-step signing-in to access their accounts, Calilio strengthens data security.
Calilio vs. Nextiva: Making the Choice
Undoubtedly, there is tough competition in terms of features and service between both VoIP service providers. Yet, when it comes to choosing the superior option as a trustworthy business phone system, Calilio takes a slight lead. Its top-notch analytical features, robust customer support, and overall customer-centric service set it apart.
Discover Unmatched Communication with Calilio and Elevate Beyond Nextiva
Embrace innovation, superior reliability, and a platform that evolves with your needs. Transform your collaboration today with Calilio.
