AI-powered Call Center Software
Manage both inbound and outbound calls, monitor performance in real-time, and get AI-powered insights—all-in-one call center software.
- Manage inbound and outbound calls in one place.
- Monitor real-time performance from a live dashboard.
- Analyze get AI-driven transcripts, summaries, and sentiment analysis.
- Route calls intelligently with IVR and queues.
- Start Instantly-no extra hardware or installations needed.
All Your Calls, One Platform
Whether you handle customer support, run sales campaigns, or juggle both, Calilio allows you to run your call center with ease. Our cloud-based call center software — with VoIP technology — lets your team answer and place calls from anywhere with an internet connection.
Handle Inbound Calls with Confidence
Inbound calling tools to cut down on wait times, manage high call volumes, and keep a clear view of who needs support.
- Call Queues & IVR: Let callers choose the right department or topic.
- Shared Phone Lines: Multiple agents can pick up the same number.
- Real-Time Dashboard: See who’s on a call and who’s free in a single glance.
Boost Outbound Reach & Productivity
Get your sales or outreach efforts off the ground faster. Calilio’s outbound calling tools eliminate tedious tasks so you can focus on real conversations.
Power Dialer
Rapidly connect with prospects without manual dialing.
Click-to-Call
Call Dispositions & Tags
Types of Call Center Solutions
Call center solutions are diverse, catering to various communication needs and strategies in today’s dynamic business environment.
Inbound Call Center
Inbound call center software focuses on managing incoming customer calls. It ensures efficient response and high satisfaction levels.
Setting Up Call Center Software on Calilio
Sign Up & Set Your Team
Sign up and create accounts for agents, supervisors, and admins.
Configure Your Phone Lines
Buy or port phone numbers and set up call management features.
Start Making Calls
Use Calilio on your browser or any device with internet access.
Features of a Contact Center Software
Calilio’s contact center software is packed with features that streamline communications, boost efficiency, and enhance customer satisfaction.
Unified Callbox
A Unified Callbox consolidates all communication channels into one intuitive platform, simplifying the management of calls, messages, and customer interactions.
Call Routing
Call Routing intelligently directs incoming calls to the appropriate department or agent. It ensures efficient handling and improved caller satisfaction.
Call Monitoring
Call Monitoring enables supervisors to oversee call quality and agent performance in real-time, ensuring adherence to service standards.
Sentiment Analysis
Sentiment Analysis in call center software uses AI to gauge customer emotions and tone during calls. It provides valuable insights for tailored responses.
Call Flip
Call Flip allows seamless transfer of ongoing calls between devices without interruption. It ensures mobility and flexibility in communication.
Tags in Dialer
Incorporating Tags in the Dialer helps categorize and prioritize calls based on urgency, type, or customer value, optimizing call handling.
IVR (Interactive Voice Response)
IVR systems guide callers through a series of menus and options, providing efficient self-service and routing to appropriate agents.
Automatic Call Distribution (ACD)
ACD systems distribute incoming calls among available agents based on predefined criteria. It balances workloads and reduces wait times.
CRM Integration
CRM Integration syncs the call center software with customer relationship management tools for enhanced data accessibility and personalized service.
Gain AI-Driven Insights
No more manual reviews! Get an AI-generated call report with a full transcription, summary, reason for the call, conclusion, and sentiment analysis. Review the insights to quickly understand the purpose of the call, whether the issue was resolved, and how the customer felt.
Customer Support Centers
Handle large volumes of inbound calls, route queries fast, and see who needs more help in real time.
Sales & Telemarketing Teams
Increase call efficiency with power dialing, log outcomes, and follow up with prospects at the right time.
Remote or Hybrid Workforces
Let team members work from anywhere while keeping everyone connected through the same system.
Pick the Perfect Plan for Call Center Solutions
Monthly pricing Annual pricing (save 20%)
$12
Basic plan
- User Limit: 10
- Free 1 Local NumberUS or Canada
- Call Box Features
- Call Recordings and StorageOptional
- Basic Realtime Dashboard
$28
Business plan
- All Basic Plan Features
- Unlimited Users
- Advance ReportingComing Soon
- Live Call Monitoring
- Detailed Realtime Dashboard
Note: Your subscription only covers the plan and includes a $1 credit. You must load your wallet to make or receive calls / SMS, and numbers are charged separately. Please refer to call and SMS rates for incoming and outgoing charges.
