Top 10 Call Centre Services in Canada

The most of the call Centers from Canada are based on the Toronto, Ontario. The other major cities include Vancouver, Montreal, and Dorval.

The Sales Factory, was established in 2018 in Toronto. Though it's a relatively new call centre service in Canada, it is one of the fastest-growing companies in Canada, ranked 9th in 2023.

As the name suggests, The Sales Factory specializes in sales and generates leads from conversations. They also operate in multiple languages, helping businesses serve a diverse customer base.

Total Employee: 51 - 200
 

Based in Newfoundland, Telelink provides different services alongside standard call center services. Telelink also specializes in Business Process Outsourcing (BPO), help desk, and message taking.

Additionally, Telelink has experience in successfully serving a range of industries. Their diverse clients include municipalities, plumbers, electricians, construction enterprises, and property management companies.

Total Employees: 50 - 249
 

Jump Contact is a local call center based in Calgary, Canada. It offers 24/7 customer service every day of the week. With over 15 years of experience, the company is committed to providing fast, reliable support to its clients. It aims to answer every call within 30 seconds.

Alongside traditional voice support, Jump Contact call center in Canada also offer official web chat and social media chat. So, its easier for the customers to reach the support through different channels, not just the phone calls.

Total Employee: 2 - 9
 

Founded in 2009 in Toronto, Martal Group is a full-service sales and marketing company. It also provides digital marketing, email marketing, and social media marketing to further support businesses.

Additionally, Martal Group helps with everything needed during the sales cycle. From booking meetings, market research, to closing deals, Martial Group provides services to manage your sales from start to finish.

Total Employees: 50 - 99
 

AnswerConnect call centers Ontario specialize in capturing leads, taking messages, call transfers, and booking appointments. The company has already worked with a variety of industries, including advertising & marketing, financial services, healthcare, manufacturing, real estate, and e-commerce.

AnswerConnect provides support through phone calls and live chats, and it is available 24/7. Furthermore, it schedules appointments for your business through apps like Zendesk, Salesforce, Setmore, Zoho, Zapier, and Slack.

Total Employees: 1,000 - 9,999
 

SalesNash operates from Ottawa. Alongside customer support, they provide multichannel support, including cold calling to help businesses connect with potential customers.

To this day, SalesNash has a history of generating over 1 million leads for its hundreds of clients. In addition to lead generation, they also offer services like appointment scheduling and email outreach to further assist businesses in increasing sales.

Total Employees: 10 - 49
 

Alphoric is based in Calgary and specially provides the service to B2B companies for generating leads. The company has worked with numerous Fortune 500 companies. Their client-base include the companies from diverse sectors, including financial services, consultations, software solutions, and marketing agencies.

Moreover, Alphoric uses advanced in-house software tools to gather unlimited data and send unlimited emails to identify and reach out to potential clients.

Total Employees: 10 - 49
 

XACT provides call center services for online education companies. They handle customer inquiries related to courses, memberships, and program changes. The aim is to help students and potential clients get the information they need.

Besides call support, Xact offers a range of services, including voice services, web support, help desks, and virtual receptionists. Additionally, it also provides the marketing service.

Total Employees: 250 - 999
 

Veta Virtual Call Center Ontario is experienced call center service in Canada, providing contact support service across various industries. It’s diverse client base include sectors such as accounting, legal, marketing, IT, construction companies, and many more.

Veta Virtual provides a service to handle inbound and outbound calls and appointment scheduling. It also takes the key notes from the conversation, and sends you a summary of a call through mails.

Total Employees: 10 - 49
 

Based in Ontario, Extend Communications offers telephone answering services and inbound call center solutions in Canada. It serves both B2B and B2C clients.

Extended Communication has over 65 years of experience and offers 24/7 email response service alongside phone calls. Additionally, the company’s service is not limited to Canada but also serves across the United States.

Total Employees: 50 - 249
 

There are plenty of call centre services in Canada. When choosing one, it’s important to consider the service and software they offer. For instance, e-commerce businesses should prioritize  24/7 customer support and live chat, while B2B companies would benefit from call centers that specialize in lead generation and cold calling.

The call centers use advanced software to handle calls, track customer interactions, and improve efficiency. Calilio offers VoIP call center software with extensive features like real-time analytics, automated call routing, CRM integrations, and many more for better customer service. Moreover, businesses themselves can use Calilio to setup their own internal call center.

The top call center companies in Canada include Jump Contact, The Sales Factory, Telelink, Martal Group, AnswerConnect, SalesNash, Alphoric, XACT, Veta Virtual, and Extend Communications.

As of today, there are approx. 763 telemarketing and call centers in Canada. Most of the call center services in Canada are located in Toronto, Vancouver, and Calgary.

The different types of call center services include Inbound Call Centers, Outbound Call Centers, Virtual Call Centers, Multichannel Call Centers, and Help Desk & Technical Support.