Top 20 Call Center Companies in India

Since finding one among numerous options can be confusing, here is a list of top call centers in India to help you choose a genuine and credible one.

Number of employees: 100+
Targeted Industry: Outsourcing 
Location: Tel Aviv, UK, Canada, India
Launched: 2013
Ratings: 5/5

Aidey is a well-trusted outsourcing company that helps manage businesses' operations. With more than 10 years of professional experience, it is known for providing premium call support for start-ups, e-commerce, and SaaS companies in need.

Aidey provides 24/7 phone, email, and chat support for businesses. It is considered a reliable company as it offers a highly skilled workforce to provide efficient customer support for the client’s company.
 

Number of employees: 250+
Targeted Industry: BPO
Location: USA, India
Launched: 2002
Ratings: 4.9/5

Techspeed is one of the best call centers in India, and it has been serving customers since 2002. This firm is one of very few women-owned and led technology companies. Headquartered in the USA, it has a physical branch in Pune, India.

TechSpeed understands your unique needs and customizes its AI-driven processing solutions to solve your difficulties. With 24/7 support for clients' flexibility, it provides companies with the best AI combined human aid with 100% on-time delivery.

Number of employees: 70+
Targeted Industry: BPO
Location: India
Launched: 2017
Ratings: 4.9/5

ETSPL (Enterprise Touch Solutions Private Limited) is a leading Indian BPO service provider that specializes in call center support for client companies. The enterprise aims to present customers with the best possible solutions.

ETSPL additionally offers website design, IT Management, Data Security, and Cyber Security. It has been growing and provides a modern workplace to organizations in need, offering a wide range of digital solutions. This firm supplies customers with virtual assistants and back-office support.

Number of employees: 5k+
Targeted Industry: BPO and Customer Support
Location: India, Colombia, Mexico, USA, Philippines
Launched: 2014
Ratings: 4.7/5

Connext Global Solutions is a reliable call center agency with physical branches in India and the Philippines. It provides Staffing as a Service (SaaS) and helps build custom dedicated support teams based on customers' needs. They handle recruiting, HR, and IT facilities for their customer organizations so clients can focus on their core goals.

Additionally, accounting, back office, client support, healthcare support, IT and Development, digital marketing, startup handling, Artificial Intelligence, and Real estate outsourcing are some of Connext Global's primary serving areas.

Number of employees: 5k+
Targeted Industry: BPO and Call Center
Location: India, Colombia, Mexico, USA, Philippines
Launched: 2014
Ratings: 4.7/5

DialDesk is also one of the top call centers in India reputed that connects customers to business owners. It is easy to use and helps agents support customers throughout their journey. DialDesk also offers workspaces with improved, easy-to-use platforms and cost-effective tech support. It is known for its reliability and for making smooth client interactions.

Number of employees: 5k+
Targeted Industry: BPO and Contact Center
Location: India, Colombia, Mexico, USA, Philippines
Launched: 2014
Ratings: 4.7/5

Wipro BPO, a subsidiary of Wipro Ltd, is also one of the leading consulting, business process services, and IT companies. It delivers a wide range of solutions to its clients and operates in more than 11 countries with more than 28 centers.

Wipro provides a wide range of assistance, such as CRM, Back office tasks, technical support, BPO consulting, and various industry-specific solutions. Alsbridge has recognized it as the ‘Best IT Enabled BPO.’

Number of employees: 200+
Targeted Industry: BPO and Consulting 
Location: India, Colombia, Mexico, USA, Philippines, Canada, Mexico, Thailand and others
Launched: 1998
Ratings: 4.7/5

Fusion is a multinational BPO service provider that implements multilingual and quality contact center support. It has become an easy choice for businesses looking for quality customer support functions.

Catering to clients' unique requirements, Fusion specializes in software and has broad domain knowledge. It offers client management and engagement, digital solutions, data marketing, and utility billings.

Number of employees: 5k+
Targeted Industry: BPO and Consulting 
Location: India, Colombia, Mexico, USA, Philippines, Canada, Mexico, Thailand and others
Launched: 1998
Ratings: 4.7/5

Invensis is a BPO provider with 24 years of professional experience. It is extensively known for its customer support services. As it has served most industries and gained more profound knowledge, the BPO services provided by Invesis have become efficient and reliable. It is undoubtedly one of the trusted outsourcing companies in India.

Number of employees: 5k+
Targeted Industry: BPO and Consulting 
Location: India
Launched: 1998
Ratings: 4.7/5

RndSoftech is an Indian call center that started in 1999 and offers other services, such as, customer service, telecommunications, outsourcing consultancy, software, and application development. It is a leading business process outsourcing organization.

With a solid 24 years of experience working for 200+ clients, it provides assistance related to cyber security, virtual back office assistants, and other IT-related issues.

Number of employees: 3k+
Targeted Industry: BPO, Software Development
Location: India, Princeton, Davao, Philippines
Launched: 2002
Ratings: 4.5/5

Flatworld is a leading global outsourcing agency in India. It offers contact center services, software development, BPO, transcription, engineering tasks, data entry, and analytics.

Business consultation and virtual support are the primary solutions for this organization. It makes every conversation count, fostering positive interactions for the clients' companies.

Number of Employees: 11-50
Targeted Industry: Outsourcing
Location: Chennai, India
Launched: 2017
Ratings: 4.5/5

4D Global is a reputed firm headquartered in Scottsdale with a strong presence in Chennai, India. It is known for its efficiency and 24/7 support to client organizations. This firm specializes in providing solutions in the healthcare sector.

It helps handle financial aspects of the healthcare revenue cycle, such as billings, insurance claims, and collections. If your organization works in the medical field, this might be a compatible and reliable service provider.

Number of employees: 17k+
Targeted Industry: Outsourcing and Consulting
Location: Singapore, India
Launched: 1995
Ratings: 4.1/5

TDCX is a renowned contact center assistance provider in Asia. TDCX helps build up a solid customer base online and scale faster. Its passionate specialist team helps companies manage infrastructure and navigate complex processes.

TDCX serves clients in gaming, home sharing, fintech, digital advertising, streaming, healthcare, travel, hospitality, and e-commerce. So, it serves vast numbers of clients from a wide range of industries along with call center services in India.

Number of employees: 15K
Targeted Industry: BPO and Software Development
Location: India, USA, Columbia, Guatemala, Philippines, and Canada
Launched: 2017
Ratings: 4/5

[24]7.ai is a BPO company that specializes in providing comprehensive customer support services, back-office support, and digital solutions. This firm helps build a healthy customer relationship by offering a quicker, more efficient solution. It delivers a wide range of expertise, including customer experience, AI, and intent-driven management.

Number of employees: 200+
Targeted Industry: BPO and Software Development
Location: India, USA, Columbia, Guatemala, Philippines, and Canada
Launched: 2017
Ratings: 4/5

VSynergize is one of the top-ranking contact centers in India. It excels in cutting-edge services like B2B demand creation and improves business leads. They offer their own business operating system and digital contact centers, helping customers increase operational efficiency and productivity. VSynergize is great for companies that require highly relevant conversions.

Number of employees: 250-500
Targeted Industry: Outsourcing 
Location: Chennai, India
Launched: 2007
Ratings: 4/5

iSPL Support Services is a Multilingual Call center service provider that was launched in 2007. With 17 years of experience, it is now considered one of the best call center service providers in Chennai, India.

This firm's services aim to serve businesses of all sizes, from small startups to MNCs. ISPL delivers professional inbound, outbound, technical, and back-office support. It offers flexible timings for the client’s convenience and gives personalized solutions to understanding the client company's needs.

Number of employees: 125K+
Targeted Industry: Finance, Healthcare, high-tech industry, Insurance
Location: 35+
Launched: New York City, India, Philippines and China 
Ratings: 4/5

Genpact is a BPO ( Business Process Outsourcing) company providing the best business process management (BPM) and technological help. With just 20 employees, it started in 1997 AD (New Delhi, India) to serve the American conglomerate General Electric and outsource its back offices.

Now a multinational firm with branches in over 35 countries, it specializes in serving accounting, customer care, and other digital assistance. It is one of the leading call center companies, with 80% of positive reviews from their employees, and others were just constructive reviews.

Number of employees: 200+
Targeted Industry: IT services and consulting
Location: India, UK, USA, and Australia
Launched: 2011
Ratings: 4/5

Octopus Tech is a well-known outsourcing firm with global clients. Headquartered in India, it has expertise in business website development, meeting clients' requirements to increase sales.

This Tech firm offers services such as web design, e-surveillance, virtual assistance, e-commerce development, and client support through voice and non-voice support. It is a quality-driven firm fully committed to leading innovative solutions. These solutions are available at an economical cost, with flexible schedules and working hours as per the client's needs.

Number of employees: 200+
Targeted Industry: BPO and COnsultants
Location: India, UK, USA
Launched: 2017
Ratings: 4/5

Trupp Global is a trusted BPO with a 95% customer retention rate. It delivers world-class BPO solutions for businesses worldwide. Its team has deep knowledge of advanced technologies and offers top-notch services using its technology. It handles customer inquiries through inbound and outbound voice, email, and chat support.

Some of its other primary services are back-office support, software development, customer support, Data annotation and labeling, and Data Entry Services.

Number of employees: 100+
Targeted Industry: Outsourcing and Offshoring Consulting 
Location: Bangalore, India, UK, and USA
Launched: 2013
Ratings: 4/5

Proglobal Business Solutions is an offshore corporation offering diverse outsourcing services. It ensures great client satisfaction by offering high-quality outsourcing services at a competitive price.

This firm provides innovative technical solutions for clients worldwide in multiple domains. Its major services include call center services, graphic designs, 3D services, and digital publishing.

Number of employees: 350+
Targeted Industry: Virtual Assistance
Location: India, Miami, FL
Launched: 2017
Ratings: 4 /5

Wishup is one of the fastest-growing outsourcing platforms in India. It is a community where you can hire a virtual assistant according to your industrial requirements. This tech platform aims to create many work-from-home virtual assistance workforces.

The company aims to provide the admin, SMM, project management, and customer support work required for businesses to build a low-cost remote team. Its platform includes a considerable number of VAs from diverse industries with professional backgrounds.

Customer service from call centers in India helps businesses save time, reduce costs, and keep customers happy. The 20 companies in this blog offer a variety of services, from handling calls to providing technical support. Companies like Genpact, Wipro, and Aidey are great options for businesses that want reliable and professional support.

Calilio makes your call center operations easier and more effective. It helps manage remote teams, automate routine tasks, and optimize customer interactions, offering a smooth and scalable solution for business in any sector. Sign up today!!

Flatworld Solutions is the most prominent call support company in India.

Indian BPOs offer technical support, operation management, customer support services, chat support, lead generation, market research, and many more digital solutions to all sizes of businesses.

The Indian workforce is considered to be a problem solver globally. Call centers in India are deemed genuine and have a qualified workforce. Plus, paying for a workforce in a country like India is cost-friendly compared to the USA.