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Virtual Call Center

Set up a Virtual Call Center for Remote Customer Service

Q: What is a virtual contact center?

A virtual contact center operates over the internet, allowing customer service agents to work from various locations, utilizing cloud-based technology to manage and route calls.

Q: What does a virtual call center do?

Virtual call centers handle inbound and outbound calls, similar to traditional call centers, but with agents working remotely and using cloud-based software for communication.

Q: How do I create a virtual call center?

To create a virtual call center, you need cloud-based call center software, a team of remote agents, reliable internet connections, and appropriate devices like computers or headsets.

Q: How much does virtual call center software cost?

Virtual call center software costs can range from a basic monthly subscription fee per user to more comprehensive packages, with prices starting as low as $12 per user/per month with providers like Calilio.

Q: Can you work for a call center remotely?

With virtual call center software, you can efficiently work for a call center remotely, as it allows agents to handle calls from any location with an internet connection.

Q: What computer software do call centers use?

Call centers use various software like CRM systems, automatic call distributors, interactive voice response systems, and workforce management tools, often integrated into a comprehensive call center software solution.

Q: How is a virtual call center different from a traditional call center?

A virtual call center differs from a traditional call center in its operational model; it relies on internet-based technology, allowing agents to work remotely, whereas traditional centers require agents to work from a centralized physical location.

Empower your customer service team with a virtual call center from Calilio. Experience seamless communication and enhanced customer interactions, all managed online.

customer calling to each other using virtual phone numbers

What is a Virtual Call Center?

A virtual call center operates through the internet, allowing customer service teams to work remotely. Unlike traditional centers, it doesn’t require a physical office space, making it flexible and scalable. A virtual call center software supports inbound and outbound calls, leveraging cloud-based tools for efficient communication.

A man sitting in a sofa with laptop searching about virtual call center

How Does Virtual Call Center Work?

A virtual call center routes calls through the internet to remote agents using cloud technology. Agents can connect from anywhere, using desktops or mobile devices. Calls are distributed based on predefined rules, ensuring efficient management of customer inquiries and support requests. The system integrates various communication channels, offering a unified customer service experience.

people with laptop discussing about how virtual call center works

How Does a Virtual Call Center Benefit Your Business?

A virtual call center elevates your business with its seamless, adaptable, and customer-centric approach.

increase accessibility among customers using virtual call center

Increased Accessibility

With virtual call center solutions, your services are accessible around the clock, ensuring customer inquiries are never missed, regardless of time zones or locations.

Remote Work

Global Reach

Increased Efficiency

Improved Customer Experience

How to Set up a Virtual Call Center on Calilio?

Setting up your virtual call center on Calilio is straightforward and user-friendly, guiding you through every step.

Sign Up

Register and create an account. Signing up on Calilio is simple - just fill in your details for instant access to our virtual call center software.

Get a Subscription

Explore and choose a subscription plan that aligns with your business needs. Calilio offers a variety of options suitable for any size of virtual contact center.

Purchase/Port Numbers

You can purchase new phone numbers or port existing ones to Calilio. This flexibility ensures a seamless transition to our virtual call center software.

Assign Numbers

Once you have your numbers, assign them to specific teams or departments. This organization is key to the efficiency of your virtual call center.

Customize Settings

Tailor the settings of your virtual call center to fit your operational needs. Calilio’s customizable platform makes it easy to align with your business strategies and goals.

Port Your Existing Number to Calilio

Simplify your transition to a virtual call center without losing your existing phone number. Port it seamlessly to Calilio, maintaining customer familiarity and trust.

Features of Our Virtual Call Center Software

Calilio’s virtual call center software comes with advanced communication features designed to elevate your customer service experience to new heights.

Omnichannel Agent Workspace

Our software unites all communication channels into a single agent workspace, ensuring a seamless customer experience across platforms.

Workforce Engagement Management (WEM)

Optimize agent engagement and performance with our WEM tools, enhancing your team’s job satisfaction and efficiency.

Workforce Optimization (WFO)

Our WFO features empower you to manage your workforce more effectively, boosting productivity while maintaining service quality.

Call Management

Effortlessly handle incoming and outgoing calls with our advanced call management tools, ensuring no customer is left waiting.

Call Flow Design

Customize how calls are handled with our intuitive call flow design, tailoring the experience to both agent and customer needs.

Outbound Dialing

Accelerate your outreach with efficient outbound dialing capabilities. Ideal for sales and information dissemination.

Calling and SMS

Engage with customers via both voice and text, ensuring your communication is versatile and accessible.

Call Routing and Transfers

Efficiently route calls to the right agents and facilitate smooth transfers. It minimizes wait times and improves resolution rates.

Number Masking

Protect customer privacy with number masking, ensuring personal details remain confidential during calls.

Call Recording

Record calls for quality assurance and training purposes, continually enhancing the effectiveness of your customer interactions.

Call Monitoring

Monitor calls in real-time to oversee quality and provide live coaching. It ensures a consistently high service standard.

Advanced Reporting and Analytics

Leverage comprehensive data insights to make informed decisions, understand customer trends, and refine your strategies.

Why Calilio For Virtual Call Center Solutions?

Calilio provides top-notch virtual call center solutions tailored to your business needs, enhancing improved sales and customer support.

Easy Configuration

Setting up with Calilio is a breeze, offering you a hassle-free configuration process for your virtual call center.

A man and woman working on Calilio's chat interface

Effortless Integration

Our virtual call center software seamlessly integrates with your existing systems, ensuring smooth operations without any technical hiccups.

Cost-effective Plans

Choose from a variety of budget-friendly plans, designed to provide you with the best value without compromising quality.

Highly Secured

Security is paramount at Calilio. Our virtual call center solutions are fortified with advanced security measures to protect your data.

Laptop with different security icons over Calilio's interface

24/7 Technical Support

Our dedicated support team is available around the clock. We assist you with any queries or technical issues.

A laptop with the word 24 / 7 support on it

Subscribe to an Ideal Virtual Call Center Plan

Select the perfect plan for your virtual call center needs with Calilio. Our diverse options cater to all business scales and requirements.

Monthly pricing Annual pricing (save 20%)

$12

Per user/per month

Basic plan

Billed annually

Ideal for solopreneurs, startups and small businesses venturing into affordable VoIP service.

User Limit: 10
Free 1 Local Number
US or Canada
Call Box Features
Call Recordings and Storage
Optional
Basic Realtime Dashboard

$28

Per user/per month

Business plan

Billed annually

Leverage growing businesses and call centers with cost-effective VoIP solutions.

All Basic Plan Features
Unlimited Users
Advance Reporting
Coming Soon
Live Call Monitoring
Detailed Realtime Dashboard

Custom

Enterprise plan

Billed annually

Comprehensive VoIP plan for unmatched communication solutions for large businesses and enterprises.

All Business Plan Features
Queue Call Back
Coming Soon
All Call Strategy Features
Dedicated Account Manager
Phone and WhatsApp Support

Note: Your subscription only covers the plan and includes $1 credit. You must load wallet to make or receive calls and SMS also numbers are charged separately. Please refer to call and SMS rates for incoming and outgoing charges.

Frequently Asked Questions

What is a virtual contact center?

What does a virtual call center do?

How do I create a virtual call center?

How much does virtual call center software cost?

Can you work for a call center remotely?

What computer software do call centers use?

How is a virtual call center different from a traditional call center?

Start Your Virtual Call Center Today

Begin a journey towards unparalleled customer service efficiency with Calilio’s virtual call center software. Enhance your business communication today.

International Number