Introducing IVR for smoother call routing. Guide customers to the right support with clear, customizable menu options.

Call Screening | Identifying the Unknown Caller

Q: What does screening a call do?

Screening a call allows you to identify the incoming caller and decide how to respond. It provides information such as the caller’s name, phone number, and location, helping you to decide to answer, decline, or send the call to voicemail.

Q: Is call screening the same as call blocking?

Call screening and call blocking are not the same. Call screening displays the caller’s information on your phone, while call blocking prevents specific numbers from reaching you entirely.

Q: How do you handle call screening?

Handling call screening involves reviewing the caller information provided and deciding whether to answer the call, send it to voicemail, or decline it. You can set up custom rules to automate call screening based on specific criteria.

Q: Why is it called screening calls?

It is called screening calls because it involves reviewing or “screening” incoming call details before you decide to pick it up.

Call screening to identify who is calling before you answer it. Calilio allows you to filter out unwanted calls and ensure every call you receive is relevant and valuable to your business.

Block spam and unwanted calls.
Prioritize important calls for immediate attention.
Customize screening settings to suit your needs.
Receive real-time notifications for important calls.

hand holding a mobile phone and a laptop

Prioritize Important Calls

Set up criteria to ensure critical calls get through immediately. Prioritize calls based on your business needs and ensure critical conversations are never missed.

Filter Unwanted Calls

Block spam and unwanted calls to reduce interruptions and distractions and let your team focus on what truly matters.

Automatically block known spam numbers.
Create custom block lists for specific numbers.

Customize Your Call Screening Settings

Tailor your call screening settings to fit your business requirements. A range of options to customize how calls are screened and managed.

Adjust screening rules and preferences easily.
Highlight urgent calls based on caller ID.
View and edit block and priority lists.

Real-Time Call Notifications

Call screening keeps you informed with real-time notifications for important calls. Our business phone system alerts you immediately when a prioritized call comes in. Customize your alert settings based on call priority and stay connected even when away from your desk.