Introducing IVR for smoother call routing. Guide customers to the right support
with clear, customizable menu options.Gain Insights with Call Sentiment Analysis
Call sentiment analysis to help you understand customer emotions during calls. Calilio uses advanced AI to analyze the tone and sentiment of each conversation.
- Analyze customer emotions, whether they are positive, negative, or neutral.
- Make data-driven decisions for improved service quality and better outcomes.
- Reduce the need for supervisors to review calls manually.
Agent Reporting and Team Training
Calilio provides valuable call sentiment insights that can be used for agent reporting and to train your team for improved performance. Understanding how agents handle customer emotions helps you offer targeted feedback and support.
Data-Driven Decision Making
Use call sentiment insights to make informed decisions that enhance your business operations. Understanding customer emotions helps you tailor strategies for business communication.
- Customer sentiment analysis helps identify areas for improvement.
- Make strategic decisions based on emotional feedback.
- Enhance marketing and customer service strategies with sentiment data.
Reduce Supervisor Workload
AI-powered call sentiment analytics reduces the need for supervisors to review calls manually. Calilio automates sentiment detection for immediate insights and frees up time for supervisors to focus on more strategic tasks.
- Automate sentiment detection for efficiency.
- Reduce the time spent on manual call reviews.
- Allow supervisors to focus on coaching and strategy.
Track Sentiment Trends Over Time
Monitor sentiment trends to identify patterns and make strategic improvements. Calilio helps you track changes in customer emotions, providing valuable data for long-term planning.
- Identify recurring issues and address them proactively.
- Monitor changes in customer sentiment over time.
- Use trend data to improve customer service strategies.
Sentiment Analysis from Call Transcription
Calilio transcribes your calls to text and analyzes them to provide a comprehensive call report for sentiment analysis. Each report includes detailed information to give you a complete picture of the conversation.
Reason for Call
Summary of the caller’s purpose and key points discussed.
Conclusion
Outcomes and any agreed-upon actions.
Call Summary
A concise overview with important details and sentiments.
Explore More Features
Call Transcription
Convert calls into text for easy review and management. Ensure every detail is captured accurately.
Call Recording
Record and store calls securely for compliance and training. Access recordings anytime for analysis.
Voicemail Transcription
Convert voicemails into text for easy reading and management. Ensure no important details are missed.
Call Analytics
Gain insights into call data to identify trends and improve performance. Use analytics to enhance your communication strategies.
Unified Callbox
Manage all your communications—calls, voicemails, and messages—in one place. Streamline your workflow with a unified interface.
Call Forwarding
Automatically forward calls to the appropriate person or department. Ensure important calls are never missed and improve response times.
Frequently Asked Questions
What is call sentiment analysis?
How do you analyze customer sentiment?
How to improve sentiment in a call center?
Understand Customer Emotions with Calilio’s Call Sentiment Analysis
Analyze customer emotions during calls with AI-powered sentiment analysis. Improve customer interactions and make informed, data-driven decisions effortlessly.
