Gain Insights with Call Sentiment Analysis

Q: What is call sentiment analysis?

Call sentiment analysis means evaluating the emotions and attitudes expressed during a phone call. Calilio analyzes the tone and sentiment of conversations to provide insights into customer emotions.

Q: How do you analyze customer sentiment?

Customer sentiment is analyzed using AI algorithms that evaluate the tone, word choice, and context of a conversation. Calilio transcribes calls to text and then analyzes the text for positive, negative, or neutral sentiments.

Q: How to improve sentiment in a call center?

Improving sentiment in a call center involves training agents to handle calls empathetically, using sentiment analysis data to identify areas for improvement, and making data-driven decisions to enhance customer interactions.

Call sentiment analysis to help you understand customer emotions during calls. Calilio uses advanced AI to analyze the tone and sentiment of each conversation.

Analyze customer emotions, whether they are positive, negative, or neutral.
Make data-driven decisions for improved service quality and better outcomes.
Reduce the need for supervisors to review calls manually.

a man show the positive, negative and neutral call sentiment in the display

Agent Reporting and Team Training

Calilio provides valuable call sentiment insights that can be used for agent reporting and to train your team for improved performance. Understanding how agents handle customer emotions helps you offer targeted feedback and support.

Data-Driven Decision Making

Use call sentiment insights to make informed decisions that enhance your business operations. Understanding customer emotions helps you tailor strategies for business communication.

Customer sentiment analysis helps identify areas for improvement.
Make strategic decisions based on emotional feedback.
Enhance marketing and customer service strategies with sentiment data.

show the positive, negative and neutral sentiment

Reduce Supervisor Workload

AI-powered call sentiment analytics reduces the need for supervisors to review calls manually. Calilio automates sentiment detection for immediate insights and frees up time for supervisors to focus on more strategic tasks.

Automate sentiment detection for efficiency.
Reduce the time spent on manual call reviews.
Allow supervisors to focus on coaching and strategy.

Track Sentiment Trends Over Time

Monitor sentiment trends to identify patterns and make strategic improvements. Calilio helps you track changes in customer emotions, providing valuable data for long-term planning.

Identify recurring issues and address them proactively.
Monitor changes in customer sentiment over time.
Use trend data to improve customer service strategies.

display the track sentiment trends over time

Sentiment Analysis from Call Transcription

Calilio transcribes your calls to text and analyzes them to provide a comprehensive call report for sentiment analysis. Each report includes detailed information to give you a complete picture of the conversation.

Reason for Call

Summary of the caller’s purpose and key points discussed.

Conclusion

Outcomes and any agreed-upon actions.

Call Summary

A concise overview with important details and sentiments.

Improve Customer Interactions Today with Call Sentiment Analysis

Understanding customer emotions during calls allows you to provide better service and address issues promptly. Call sentiment analysis helps you gauge customer satisfaction.

Explore More Features

Call Transcription

Convert calls into text for easy review and management. Ensure every detail is captured accurately.

Call Recording

Record and store calls securely for compliance and training. Access recordings anytime for analysis.

Voicemail Transcription

Convert voicemails into text for easy reading and management. Ensure no important details are missed.

Call Analytics

Gain insights into call data to identify trends and improve performance. Use analytics to enhance your communication strategies.

Unified Callbox

Manage all your communications—calls, voicemails, and messages—in one place. Streamline your workflow with a unified interface.

Call Forwarding

Automatically forward calls to the appropriate person or department. Ensure important calls are never missed and improve response times.