Introducing IVR for smoother call routing. Guide customers to the right support
with clear, customizable menu options.Business Hours, Management Made Simple
Set and customize business hours with Calilio. Ensure customers connect with you during working hours while efficiently managing after-hours calls and SMS.
- Automate after-hours call routing to voicemails.
- Forward after-hours calls to alternate numbers.
- Make real-time adjustments for holidays or events.
Set Custom Business Hours for Better Availability
Define your business hours to ensure your availability aligns with customer needs. Calilio lets you set specific hours for each day of the week, including weekends and holidays.
Automate After-Hours Call Handling
Direct calls received outside of business hours to voicemails or other team members. Ensure no customer inquiry goes unanswered, even after regular working hours.
Real-Time Adjustments for Dynamic Schedules
Ensure uninterrupted customer service. Quickly update your business hours in real time for holidays, special events, or emergencies.
Track and Optimize Business Hours Performance
Get valuable insights into your team’s availability and customer interactions for optimized operations.
Monitor After-Hours Calls
Track the number of calls received after working hours. Identify high-demand periods to adjust settings.
Measure Call Response Times
Analyze how quickly calls are resolved during business hours. Reallocate resources to reduce wait times.
Measure Call Resolution Time
Track how efficiently your team resolves calls within business hours. Optimize staffing during high-demand periods.
Personalized Voicemail Messages for Enhanced Customer Experience
Provide customized after-hours voicemail greetings that inform customers about your availability and expected response times.
Improve Team Efficiency with Defined Business Hours
Clearly defined business hours help teams prioritize tasks and balance workloads effectively. Calilio ensures optimal resource allocation for maximum productivity.
