Aircall Vs RingCentral

Published 05 November 2024

comparision between aircall and ringcentral.

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When compared, Aircall and RingCentral are both well-known cloud-based communication services but serve slightly different purposes depending on business needs.

Aircall focuses on three main things: connecting, communicating, and growing. It offers seamless customer communication, which helps businesses thrive in this competitive market. On the other hand, RingCentral is one of the most reliable and trusted communication platforms, empowering employees with AI-powered calls, meetings, and messages.

Well, choosing the best VoIP service is an important step for a business to flourish and succeed. So, let's compare Aircall and RingCentral, along with their features, pricing, and other factors, to help make a strategic choice for a business.

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Overview of Aircall

Founded in 2014 by Olivier Pailhès (Aircall’s CEO), Pierre-Baptiste Béchu (CTPO), and Xavier Durand, Aircall integrates with other software and allows teams to collaborate effectively through calls. It offers features like call routing, integrations with CRM systems, and collaborative tools to enhance team communication.

Furthermore, Aircall is trusted by 19,000+ companies and was designed for customer support and sales teams. It can also be integrated with over 100 apps, such as HubSpot, Active Campaign, Convin.ai, etc.

Top Features

Toll-free Numbers
International Numbers
Extension
Voicemails
Call Routing
Queue Call Back
Call Recording
Call Whispering
AI-Generated Call Summaries
Time and Data-Based Routing

Pros and Cons of Aircall

Pros	Cons
Easy to use More clarity, less guesswork Unlimited calling in the United States and Canada Business texting and International calling is available 100+ app integration	Quite expensive per-user pricing compared to other competitors Minimum requirement of 3 licenses for a subscription Inconsistent call quality

Overview of RingCentral

RingCentral is a more comprehensive unified communication solution that offers a broader range of conversation services, including video conferencing, messaging, and team collaboration. Founded in February 1999 by CEO Vlad Shmunis and CTO Vlad Vendrow, it caters to businesses of all sizes.

Furthermore, it is one of the most reliable American providers of cloud-based communication, trusted by customers worldwide. Plus, it is integrated with open platforms like Google and Salesforce to simplify workflows.

Top Features

Call Flip
IVR (Interactive Voice Response)
Business SMS
Multi-way Conference Call
Unified Inbox
Group SMS/MMS
Email to Fax
Group Communication
Live Transcription
Live Call Queue Monitoring

Pros and Cons of RingCentral

Pros	Cons
Numerous integrations Versatility and great application features. Cost-effective All-time customer support, whether via mail, chat, or call.	Essential features, such as internet faxing, are not available without upgrading Users complain about customer support, configuration, long contracts, and being unsuitable for small firms

Pricing and Plans

Aircall offers three kinds of plans: the Essential plan at $40 per license, the Professional plan at $70 per license, and the Custom plan, which can be personalized according to the size of the business. However, the Essential and Professional plans require a minimum of 3 licenses for a subscription, whereas the Custom requires 25 licenses.

Besides, Aircall offers a 25% discount for users who pay annually.

Likewise, RingCentral offers three different plans at three different rates. It includes the Core plan at $30, the Advanced plan at $35, and the Ultra plan at $45. These plans are per user per month, and you can get a 33% discount if you pay the bill annually.

📖 You may also read: RingCentral vs Zoom: Which One is Best For You?

Comparison Between Aircall and RingCentral

Category	Aircall	RingCentral
App Store Ratings	3.0	4.8
Forbes Ratings	4.1	4.8
Trial	7-Day Free Trial	14-Day Free Trial
Pricing and Plans	Essentials Plan: $40/license Professional Plan: $70/license Custom Plan	Core: $30/user/month Advanced: $35/user/month Ultra: $45/user/month
Security Features	Secure Authentication Uses TLS 1.2 and AES 256 encryption method	Single Sign on 99.999% SLA uptime RingOut and Number Masking Dynamic End-to-end Encryption for video meetings Robocall mitigation and spam blocking
Integrations	Integration with 100+ apps like Salesforce, Shopify, and others	More than 330 integrations
Major Features	Call Conference Solution Call Routing Call Queuing Call Monitoring Software	Interactive Virtual Response (IVR) Automatic Call Recording Visual Voicemail Voicemail-to-Email
Business size	Small, medium, and large-sized businesses	Startups, small-sized businesses, and enterprises
Best For	Sales and support team	AI conversation intelligence, omnichannel business communication, automation, etc.
Annual Billing Discount	25%	33%
Global Availability	Toll-free and Local numbers in 100+ countries.	Over 100 countries

Aircall or RingCentral: Which One Is the Best Fit for Your Business?

Category	Best Choice
Pricing	RingCentral It offers affordable plans at budget-friendly rates as compared to Aircall.
AI Capabilities	RingCentral Offers more AI-powered features to support smooth communication.
Ratings	RingCentral Its ratings are better than Aircall.
Customer Support	Aircall Many users have reported RingCentral has bad customer service.
Features	RingCentral Provides more advanced features than Aircall.
Security	RingCentral It has more robust and reliable security features than Aircall to secure confidential data and files.

Conclusion

As mentioned above, both Aircall and RingCentral are leading VoIP providers. So, choosing between them depends on your organization's specific communication needs. Aircall provides a straightforward, user-friendly calling solution perfect for sales and customer support teams, with strong CRM integrations and collaborative features. Conversely, RingCentral offers a more comprehensive set of unified communications, with voice, video, and messaging, making it ideal for businesses seeking an all-in-one platform for team collaboration.

Furthermore, both platforms can enhance business communication, so it's essential to consider which best aligns with your goals and workflows. From the above-mentioned points, you can easily evaluate each platform's unique features, scalability, and pricing, which will help you select the right solution for your organization.

Moreover, if you are searching for more affordable plans, Calilio is a great option. Its basic plan starts at $12 per month if billed annually, where you can save up to 20%. Plus, it also offers advanced features like sentiment analysis, ACD (Automatic Call Distribution), etc.

📖 You may also read: Nextiva Vs. RingCentral: Which One to Choose?

Frequently Asked Questions

What makes Aircall different?

Aircall's essential plan includes features like IVR, call queuing, call recording, and more, whereas many other VoIP platforms like Grasshopper require these features to be purchased.

Is RingCentral good for a call center?

Yes, RingCentral is suitable for call centers as it offers a range of features suitable for call centers such as call routing, analytics, and multi-channel communication (voice, video, and messaging).

Is Aircall HIPAA compliant?

Yes, Aircall is HIPAA compliant. If your business handles protected health information (PHI), it's essential to consult with Aircall directly to ensure compliance and understand any necessary precautions you should take.

RingCentral Vs. Aircall: Which one is safer?

Both RingCentral and Aircall prioritize security, offering robust security features like encryption, secure data storage, and user authentication. However, RingCentral has a broader set of compliance certifications, which may make it a safer choice than Aircall.