Top 10 Computerized Phone Systems in 2025

A computerized phone system is a digital telephony system that uses computer hardware and software technologies to handle calls. The systems use CTI (Computer Telephony Integration) to integrate the business phone system with a computer application, enabling agents to manage calls through their PC.

The computer-based phone system utilizes advanced software and algorithms to automate tasks like call routing, storing voicemail, and tracking call data. Moreover, its capability of integrating with other business tools, such as CRM software, streamlines the workflow and improves customer interactions.

Calilio is one of the best computerized phone systems that automate and simplify business communication using computer technology. The platform provides VoIP-based software, allowing you to handle calls from both mobile and desktop.

Calilio's digital communication features and AI-powered capabilities, including call routing, voicemail-to-email, analytics, and IVR, enable businesses to simplify call management and reduce response times. It's a great choice for businesses looking for an automated, scalable, and secure communication solution.

Pricing Plans:

• Basic Plan: $12 per user/month
• Business Plan: $28 per user/month
• Enterprise Plan: Custom pricing

RingCentral is a cloud-based computerized phone system that offers a range of communication tools, like VoIP calling, texting, video conferencing, and team messaging, accessible through both mobile and PC. It is renowned for its AI-powered call analytics, automated call recording, and hassle-free integration with Slack and Salesforce.

Pricing Plans:

• Core: $20 per/user/month
• Advanced: $25 per/user/month
• Ultra: $35 per/user/month
• 30-day free trial available

Dialpad is a top computerized phone system that is well-known for its AI-powered voice intelligence. It includes virtual assistants, automatic call summaries, and real-time conversation transcription, all managed through the PC. The solution is best-suited for customer service operations and remote teams who need deep insights and intelligent automation.

Pricing Plans:

• Core: $20 per/user/month
• Advanced: $25 per/user/month
• Ultra: $35 per/user/month
• 30-day free trial available

Nextiva, a computerized phone system, is popular for its reliability, easy-to-use interface, comprehensive features, and strong customer support. The system offers a wide range of communication features that go beyond basic calling, like VoIP calling, video conferencing, call recording, call forwarding, voicemail-to-email, and AI-enhanced automation.

Pricing Plans:

• Digital Package: $20 per/user/month
• Core Package: $30 per/user/month
• Engage Package: $40 per/user/month
• Power Package: $60 per/user/month
• Enterprise Package: $129 per/user/month

Zoom is a computerized phone system that combines traditional PBX features with modern computer technology. Known primarily for video conferencing, it seamlessly integrates into a broader communication solution, offering features like call recording, call routing, auto-attendant, IVR, and more.

Pricing Plans:

• Metered: $10 per/user/month (+ Additional fees for all outbound calls)
• Regional Unlimited: $15 per user/month (+ Additional fees for international calls)
• Global Select: $20 per user/month (+ Additional fees for international calls)

Vonage is a versatile computerized phone system that facilitates video conferencing, VoIP texting, and AI-powered automation. It enhances customer interactions by integrating with well-known CRMs like Salesforce and HubSpot.

Pricing Plans:

• Mobile: $19.99 per line/month
• Premium: $29.99 per line/month
• Advanced: $39.99 per line/month

OpenPhone is a user-friendly, cost-effective computerized phone system that is known for its integration capabilities and team collaboration. It is a feature-rich VoIP solution focusing on modern business communication tools like AI-powered technologies, making it a suitable choice for firms needing a reliable and efficient phone system.

Pricing Plans:

• Starter: $19 per user/month
• Business: $33 per user/month
• Enterprise: $47 per user/month

Grasshopper is a computerized virtual phone system that automates call handling, voicemail transcription, and call forwarding. Available in both desktop and mobile apps, you can manage calls and messages from anywhere, on any device. It is designed for solopreneurs and small teams who need a professional phone presence without relying on a lot of complex conventional techniques.

Pricing Plans:

• True Solo: $14 per month
• Solo Plus: $25 per month
• Small Business: $55 per month

Avaya is a reputable computer-based phone system, particularly known for its scalability and integration with business tools. They offer a range of advanced call handling features, including automated attendant, call routing, and voicemail integration, suitable for all business sizes.

Pricing Plans:

• Core: $25 per user/month
• Advanced: $30 per user/month
• Ultra: $40 per user/month

Acefone is a computerized VoIP phone system that uses real-time data, intelligent call routing, and automation driven by AI to simplify business communication. It is the best option for businesses and startups seeking a feature-rich yet reasonably priced phone system.

Pricing Plans:

• Basic: $4.99/user/month
• Business: $9.99/user/month
• Premium: $19.99/user/month

A computerized phone system uses automation, artificial intelligence, and cloud technology to simplify communication processes while ensuring reliability and security.

Computerized phone system uses Artificial intelligence (AI) to give real-time call transcriptions, automate call handling, and route calls according to preset rules. It enhances customer interactions and reduces the need for manual intervention by utilizing chatbots, intelligent virtual assistants, and speech recognition.

With easy integration capability, a computer-based phone system smoothly merges essential business tools, including collaboration apps and CRM software. The integration allows teams to provide personalized service and stay connected across several channels.

As computerized phone systems run on cloud technology and VoIP, they minimize the need for on-site technical support. It reduces communication costs compared to traditional phone systems that need costly hardware and maintenance.

Computer-based phone systems prioritize security with multi-factor authentication, end-to-end encryption, and safe data storage. In order to ensure that companies follow the law and data protection requirements, many providers comply with industry rules such as GDPR, HIPAA, and PCI DSS.

As businesses grow, a computerized phone system enables businesses to easily add and remove users, features, and phone lines without significant infrastructure changes. This scalability allows companies to adapt to growth and seasonal fluctuations.

The right computer-based phone system can completely transform how businesses handle communication. It guarantees more efficient operations, decreases manual labor, and increases customer involvement.
 

Yes, most computerized phone systems offer strong security features as they use encryption, multi-factor authentication, and secure cloud storage to protect calls and data.

For a computerized phone system, prioritize features aligning with your business needs: efficiency tools like voicemail-to-email and CRM integration, team connectivity, analytics, and security.

Computerized phone systems save time by automating calls, improving customer service with AI, and keeping teams connected through CRM and collaboration tool integrations.