Top 10 Virtual Number Providers in Hong Kong

HKBN Enterprise Solutions, based in Hong Kong, is a prominent telecom service provider that serves businesses of all sizes. The company offers various communication solutions, including virtual numbers, VoIP services, cloud-based solutions, and high-speed internet in Hong Kong. HKBN’s services are known for their reliability, scalability, and cost-effectiveness, making it a preferred choice for businesses looking for virtual communication solutions.

Features of HKBN Enterprise Solution:

• Provides virtual numbers with local area codes.
• Offers VoIP and cloud-based communication services.
• Provides 24/7 customer support.

Pros:

• Reliable service with a strong local presence.
• Flexible plans that suit both small and large businesses.

Cons:

• Primarily focused on businesses within Hong Kong, with fewer international offerings.
• Pricing can be higher compared to some global VoIP providers.

HGC Global Communications is a leading telecom company based in Hong Kong. It offers various telecom services, including virtual numbers, VoIP solutions, international connectivity, and cloud-based services. HGC’s virtual number service benefits international businesses aiming to build trust and communicate easily with local clients. HGC is also known for its global reach, advanced infrastructure, and excellent customer support.

Features of HGC Global Communications:

• Provides virtual numbers with a wide range of area codes.
• Supports international call forwarding.
• Offers VoIP solutions with HD call quality.
• Provides global connectivity with local numbers in multiple countries.

Pros:

• Strong global reach with excellent infrastructure.
• Good for businesses requiring international presence.
• Reliable customer support with advanced features.

Cons:

• Pricing may be higher for premium features.
• Complex plans for smaller businesses to navigate.

Another major telecom company in Hong Kong is New World Telecommunications (NWT), offering virtual number services and other communication solutions. Businesses in Hong Kong can interact seamlessly with local customers using NWT’s virtual numbers, which provide local business identities. In addition to virtual numbers, NWT offers internet and international voice services. They are known for their reliable and adaptable services, helping businesses improve their reach and communication.

Features of New World Telecommunications:

• Provides virtual numbers for local and international use.
• Supports cloud communications and internet services.
• Offers flexible call routing options.

Pros:

• Excellent for businesses looking to establish a strong local identity in Hong Kong.
• Competitive pricing for local services.

Cons:

• Has a limited international presence compared to global providers.
• Limited features for highly specialized needs.

Calilio offers a virtual phone number from more than 100 countries, including a Hong Kong phone number. Calilio provides pricing plans that suit all business sizes. Whether you are a small start-up or a large enterprise, Calilio can provide a plan to meet your needs.
 

Besides providing virtual numbers for international calls and call recording, it comes with advanced VoIP features such as live monitoring, analytics features, and call recording. As such, it provides a great tool for businesses wishing to enhance their communication capabilities without investing in physical infrastructure.

Features of Calilio:

• Unified communication interface
• AI-powered call summary
• Call forwarding
• Real-time call monitoring

Pros:

• Offers affordable plans with extensive features for businesses.
• Provides comprehensive support for analytics and monitoring.
• Provides global reach with services in 100+ countries.
• Easy setup for virtual numbers.

Cons:

• Fewer advanced integrations.
• It offers various advanced features, including an AI-powered call summarizer, so it might be confusing for new clients.

Ooma is a cloud-based VoIP provider for small businesses and individuals. It has an extensive network, including international virtual numbers. Small to medium-sized businesses benefit from Ooma's robust features in VoIP services. In addition to virtual numbers, it offers internet-based phone services and VoIP calling for both mobile devices and desktop computers.

Features  of Ooma:

• Automated attendants
• Mobile app for on-the-go management.
• HD voice quality with low-latency calls.

Pros:

• Easy-to-use interface.
• Cost-effective for small businesses.
• Strong global network with reliable service.

Cons:

• Limited scalability for very large businesses.
• Fewer advanced features compared to larger competitors.

RingCentral is another leading provider of cloud-based communications and collaboration solutions, offering services such as virtual numbers and business phone systems. It offers services like virtual numbers with call forwarding, cloud-based PBX systems, contact center solutions, and unified communication solutions, including messaging, video, and calls.

Features of RingCentral:

• Intelligent routing
• Call recording
• Automatic call distribution
• Whisper coaching
• Unified communications for all devices

Pros:

• Highly scalable for businesses of all sizes.
• Easy integration with third-party business tools.
• High-quality customer service and support.

Cons:

• Expensive compared to similar providers.
• Complexity may be overwhelming for small business.

Sonetel provides virtual numbers and VoIP services for businesses seeking an international presence. They offer affordable and flexible solutions, especially for small businesses. It offers virtual phone numbers in over 70 countries, including Hong Kong.
It supports VoIP calling and call forwarding.

Features of Sonetel:

• Virtual phone number
• VoIP software
• Internet fax
• Call forwarding
• SMS-to-email

Pros:

• Provides free and low-cost international calling options.
• Ideal for startups and small businesses.
• User-friendly interface.

Cons:

• Limited advanced features for larger enterprises.
• Customer service may be slower for free users.

MyOperator is a cloud-based call management system that offers businesses virtual numbers and call center services. It also offers toll-free numbers, IVR, call tracking, routing, and forwarding features. It is particularly well-suited for customer service management.

Features of MyOperator:

• Simple interface for call management.
• Real-time analytics and call tracking.
• Detailed call analytics and tracking.
• Multi-level IVR and call routing.

 
Pros:

• Easy to set up and manage.
• Focus on customer service solutions.
• Affordable pricing

Cons:

• Limited international coverage.
• Fewer integrations with advanced business tools.

Providing global connectivity, 8x8 is another cloud communication solution that provides virtual numbers and business phone systems. It integrates voice, video, chat, contact center, and enterprise-class API solutions into one global, secure, reliable cloud communications platform.

Features of 8x8:

• Unified communication across voice, video, and messaging.
• Advanced call management and routing features.
• Integrates with major CRM tools.

Pros:

• Strong international presence.
• Excellent for businesses looking for integrated communication solutions.
• Advanced call management features.

Cons:

• Expensive compared to other competitors.
• Small businesses may find advanced features too complex.

With outstanding coverage in more than 170 countries, Avoxi is a well-known cloud-based phone system. It integrates telephony, chat, and help desk functionality into one interface. It provides businesses with 24/7 customer service. It offers international virtual numbers and VoIP services that focus on assisting global businesses in communicating.

Features of Avoxi:

• VoIP and cloud contact center solutions.
• Call tracking and monitoring.
  IVR and automated call distribution.

Pros:

• Ideal for businesses with a global footprint.
• Advanced features like IVR and call analytics.
• Excellent customer service.

Cons:

• Higher pricing compared to basic VoIP providers.
• Setup and customization can be complex.

Before selecting a virtual phone number provider in Hong Kong, consider the provider’s pricing plans, call quality, features offered, customer support availability, and integration capability with other business tools.
 

1. Cost: Compare pricing models of the available provider, including subscription fees, per-minute rates, and setup costs, compare them, and select the best one that fits your budget.
2. Features: Ensure the provider offers essential features like call forwarding, IVR, voicemail, call recording, and analytics that are required for your business.
3. Customer Support: Opt for providers offering 24/7 support, especially if you serve customers in multiple time zones.
4. Integration with Business Tools: Ensure the virtual number provider offers integration with CRM, helpdesk, or other business tools.
5. Global Reach: Select a provider with an extensive international presence that offers virtual numbers in multiple countries.
6. Trial Period or Money-Back Guarantee: Opt for the provider that offers a trial period or a money-back guarantee to try the service before committing fully.
7. Regulatory Compliance: Ensure the provider complies with local telecommunications regulations in Hong Kong to avoid legal issues.

Having a virtual number in Hong Kong is a great way to communicate with locals and expand your business in the Hong Kong market. A Hong Kong virtual number opens doors to the local market while offering flexibility and scalability for businesses of all sizes.

Whether you’re looking for affordability, advanced features, or global reach, and Calilio offers virtual number tailored to different business needs. And it’s easy to get one too. All you need to do is sign up, choose a plan, and select the number, and you are good to go.

Calilio, RingCentral, HKBN Enterprise Solutions, and HGC Global Communications are some of the best virtual number providers in Hong Kong.

To get a virtual phone number in Hongkong, sign up with a virtual number provider, select your plan, and choose a local Hong Kong number from the available options. Once you’ve selected the number, the provider will activate it. Activation time can take 2-4 weeks, depending on your service provider.

Proof of identity (such as a passport or ID card) and proof of address (such as a utility bill) are some documents required to get a Hong Kong virtual number.

Yes, you can use the Hong Kong virtual phone number to receive SMS and OTP verification,  but this feature may depend on the provider.