What’s the Best Way to End a Business Phone Call?

A professional and polite call closing leaves the person with a positive impression, helps strengthen the relationship, boosts professionalism, and encourages future communication. Ending the phone call suddenly can leave the other party confused or dissatisfied.

• Strengthens Relationships: Ending a call politely and professionally demonstrates that you value customer attention and enhances the relationship. It also showcases respect, consideration, and appreciation for callers' time and commitments.
• Encourage Future Communication: Ending business phone calls politely and professionally can also open the door for future communications and collaborations.
• Professionalism: You can build a professional image and build a stronger relationship with the customers. It’s essential for long-term business success.

The best way to end business calls is to use the polite call-closing statement by thanking the caller and offering him/her any further assistance.

However, you may adopt a different approach for different call scenarios.

As a sales representative, you often address customer complaints and resolve issues. However, you can not always solve the problem, which can leave the customer unhappy. When the issue cannot be solved, you can offer compensation, such as a replacement item or discount, before ending the call, which can change the customers' mood.

When ending the call for customers, you can use these closing statements for a professional look:

• I apologize for any inconvenience. Thank you for your call.
• Thank you for calling. We appreciate your feedback.
• I’m sorry for the issue. We’ll ensure you do not have to face these difficulties in the future. Thanks for calling.

When ending the business phone calls for appointment scheduling, repeat the conversation details before making closing remarks. These details help to confirm the appointment while appreciating the customers for choosing your service.

Here are some helpful closing statements when you get a call for appointment scheduling:

• Thank you for scheduling with us! Have a great day. We’ll see you next week.
• Thank you for scheduling with us. We value your time and look forward to our next meeting. Take care!
• Your appointment is set for 14th March at 2 p.m. We’ll send you a reminder a day before to ensure everything goes smoothly. Take care!

In the service industry especially, you’ll get frequent calls for an order. When ending such calls, it is essential to summarize the order and confirm their payment details.

Here are some tips for closing call statements for these calls:

• We appreciate your order; it will be ready in 20 minutes. Thank you for calling.
• Thank you for calling today. Your order should arrive in about 30 minutes. Have a nice day.
• Thank you for placing your order with us. Feel free to call us back anytime if you have any questions. Have a wonderful day.

Before ending the interview phone calls, clarify the next steps and offer a phrase of gratitude. The candidate should have an idea about the following stages in general.

You can use the following closing-call statements to maintain professionalism to end the phone calls for an interview in the best way:

• Thank you for taking the time to speak to me. We’ll be in touch.
• It was great talking with you. We’ll email you with an update within the week. Have a great day.
• Thank you for applying. We’ll reach out to you with additional details after this call. Have a wonderful day.

Customer inquiry calls are common in every industry and can cover several subjects. During these calls, it is important to answer the customers' queries to their satisfaction until they have no further questions.

Here are some ideas on how to end business phone calls for customer inquiry calls:

• Thank you for calling; please call back if you have additional questions.
• Thank you for calling. If there's anything else we can assist you with, please let us know. Have a great day.
• Thank you for contacting us. I am happy to help you clarify on this topic. Have a wonderful day.

Before ending a business phone call about technical issues, make the callers feel that you are glad to solve the issue for them. Also, thank them for highlighting the issue and offering any further help.

Customers generally seek assistance with technical issues like hardware malfunctions, network connectivity issues, and software troubleshooting.

Here are some effective call-closing statements:

• I’m glad we were able to resolve this for you. Please don’t hesitate to contact us in the future. Thank you for your patience.
• Thank you for bringing this to our attention. Let us know if you need further help.
• It was my pleasure to assist you today. If you have any other questions, we’re just a call away.

The best way to end a general call is to thank the caller before offering additional help.

You typically receive general calls to discuss business, services, or possible collaboration. These calls usually involve exchanging ideas, discussing market insights, setting up meetings, or building colleague relationships.

Here are a few friendly and polite call-closing statements you can use to wrap up a general business call:

• I appreciate your time and insights. Thank you!
• Feel free to reach out anytime if you have any additional queries.
• Looking forward to working together. Have a great day ahead!

When you and the caller reach a natural conclusion and all the objectives of the call have been met, you can end the call professionally. Although most calls naturally conclude, some may drag on without closure. Hence, you should recognize the subtle signs and end them gracefully.

• Prolonged Silence: Indicates the conversation has naturally concluded.
• Repetitive Statements: Both parties are repeating the same points.
• Closing Questions: Use of phrases like “Anything else?” or “Did we cover everything?” during the conversation.
• Short Responses: Decreased engagement or enthusiasm.
• Query for the Next Steps: When the caller asks for the next steps.

You can generally predict the sign while in the conversation; however, using the advanced business phone system can help you further. For instance, Calilio’s telephony feature, like Call Whispering helps an agent to get assistance from a supervisor to identify the natural stopping points to end the business calls in the best way.

To politely end a customer service call, you can summarize the key points, express gratitude, and offer to help again in the future when needed.

The word for ending a phone call is “Hang up.” It refers to the action of physically hanging up the phone-one of the most common and straightforward ways to end a call.