Do Sales Dialers Work Beyond the US Boundary? What Are the Rules?

Sales dialers or outbound dialers are not limited to the US market; the sales team can use these dialers to make calls internationally. Many modern sales dialers utilize VoIP and cloud-based technology, allowing sellers to access calls virtually from anywhere.

However, different countries or regions have their own telecommunication rules and compliance requirements. Also, the functionality of dialers significantly varies depending on the carrier contract and routing technology.

Setting your sales dialers for international calls can take your business to a global audience. Its automated dialing system boosts the efficiency of your team, lowers operational costs, and increases sales leads.

1. With sales dialers, you can easily connect with prospects across multiple countries, putting your product or service in front of an international market.
2. Automating the dialing process reduces manual effort, allowing your sales team to focus on what they do best, i.e., selling.
3. The automation reduces labor costs, and competitive international calling rates offered by many phone service providers have made global outreach more affordable.
4. Sales dialers prioritize calls based on key factors like lead score, time zone, and agent availability. It ensures your team spends more time on high-value calls, increasing the likelihood of successful conversion.

Sales dialers automatically dial the number from a preloaded list of contacts. When a prospect answers the call, the system connects it to an available agent. Additionally, if the call reaches voicemail, the system can leave a pre-recorded message and move on to the next number in the list.

Sales Dialers in the international market function similarly but require additional adaption to varying rules, time zones, and telecommunication infrastructure. They use VoIP technology to overcome geographical limitations. As businesses expand internationally, dialers come equipped with different dialing modes to match calling volumes and outreach strategies.

• Power Dialer: The power dialer automatically dials the number sequentially, connecting agents to the next potential prospects. The dialer skips unanswered and disconnected calls, making it ideal for time-sensitive campaigns.
• Predictive Dialer: The predictive dialer predicts when the agents are available and dial multiple numbers simultaneously until the caller picks up the call. It is a speedy calling option for handling large outbound call volumes.
• Preview Dialer: The preview dialer lets agents view caller details before initiating the call and gives them control over taking or declining it. It is suitable for sensitive and complex calls.
• Progressive Dialer: The progressive dialer automatically dials the number next to the list as soon as the agent finishes the ongoing call. If there is no answer, the system moves to the next call, wasting no time in the dialing process.

In the U.S., the Telephone Consumer Protection Act (TCPA) and FCC regulations set the rules for using sales dialers. The law ensures citizens are protected from unwanted telemarketing calls. But every country has its own telecom laws and compliance requirements, so it's important to stay informed before dialing internationally.

In Europe, the General Data Protection Regulation (GDPR) governs the use of sales dialers. According to the law, businesses must clearly state the reason for their call and get the individual’s consent before making a sales call or using any call-related data.

Canada complies with the Canadian Radio-tv and Telecommunications fee (CRTC) and Canada’s Anti-Spam Legislation (CASL) rules for implementing sales dialers. In adherence to the law, businesses must get permission before making telemarketing calls or using pre-recorded voice messages.

The Australian Communications and Media Authority (ACMA) controls the use of sales dialers in Australia. They enforce two laws—the Spam Act 2003 and the Do Not Call Register Act to govern telemarketing and prevent spam. Making sales calls to the numbers listed on the DNC register is illegal.

Sales dialers rules in the United Kingdom, are determined by the Privacy and Electronic Communications Regulations (PECR) and the Telephone Preference Service (TPS). The law states that the business must get clear consent before making sales calls to individuals and can’t call the number registered under the TPS list unless you get approval.

You need to consider VoIP capabilities, worldwide number availability, multi-language support, and time zone management of the dialer you choose for successful international outreach.

The system must have reliable connectivity and low latency across various regions. Using Cloud-based or VoIP technology with global infrastructure ensures high call quality over the internet from anywhere.

Customers tend to trust the number they know. Acquiring a local phone number in each target market and utilizing local presence dialing ensures a higher answer rate.

Utilizing telemarketing dialers internationally means connecting with clients of different regions that speak different languages. Therefore, choose a system that offers multilingual support for both sales reps and customers.

You can integrate the language routing and the automated translation features with sales dialers and adapt to diverse markets.

As businesses grow into new markets, they need dialers to keep up with different telemarketing laws, language preferences, and technologies. A flexible, scalable dialer makes it easy to add or remove users, phone lines, and features—so your system evolves with your business.

Nobody likes getting a call at the wrong time, so make sure your smart dialer matches your customer's time zone. It shows professionalism and respect, making it more likely they'll pick up and engage with you.

Understanding and adhering to the data protection laws of each targeted country helps you avoid any legal risk. Moreover, using data storage and transfer protocol protects sensitive data from potential cyber threats, keeping your business safe and building customers trust.

Sales dialers effectively allow any business to establish its presence globally and achieve more high-value leads with less effort. With careful planning, local law adherence, and automated dialer software tailored to global operations, you can build strong relationships with international customers.
 

Many sales dialers support international calling, but the availability depends upon the service providers and their global infrastructure.

Most of the dialers charge extra costs for international calls. The cost varies based on the calling duration, destination, and the number you use—a local number or a VoIP number.

Using sales dialers in other countries isn’t illegal. However, you must comply with the telemarketing rules of the recipient's country.