Grasshopper vs. eVoice: Which One Suits Your Small Business?
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In today’s world, many prefer VoIP (Voice over Internet Protocol) services when it comes to managing business communications effectively and effortlessly. Grasshopper and eVoice are two popular options designed especially to cater to startups and small businesses, each offering a unique set of features to enhance connectivity and professionalism.
While Grasshopper is known for its user-friendly interface and mobile app, eVoice stands out with its prolific faxing capabilities and advanced call management tools. Let's compare the two VoIP providers and explore their key features, pricing structures, pros and cons and more to learn which is the best for your business.
What Is Grasshopper?
Well, Grasshopper is a practical choice for entrepreneurs and small business owners looking to streamline their communication while maintaining a professional appearance. Founded in 2003, it offers the best VoIP solutions to startups and entrepreneurs. It is designed to enhance and simplify communication for businesses and individuals alike.
Furthermore, it is known for its flexibility and scalability, which allow users to manage their business calls from their personal devices. It also enables its clients to manage their business communications through various features like desktop and mobile apps, call forwarding, voicemail transcription, etc.
Key Features
- VoIP/Wi-Fi Calling
- Multiple Extensions
- Virtual Fax
- Business Texting
- Instant Response
- Custom Greeting
- Simultaneous Call Handling
Add-On Features
- Call Blasting
- Voice Studio
- Extra Numbers
- International Calling
- Digital Listings Management
Pros and Cons of Grasshopper
Pros Cons Free seven-day trial Affordable plan options for smaller businesses Separates professional and personal calls Lacks the ability to send internet faxes No video conferencing tools Lacks important features: member ROI, call parking, and others
What Is eVoice?
Founded in the late 1990s by Wendell Brown, Mark Klein, and Craig Taro Gold and relaunched in March 2010, eVoice is a reliable virtual phone service that uses virtual PBX technology to host calls in the cloud. It is easy to set up and use and has a straightforward interface that allows for remote work and mobility.
eVoice primarily targets small businesses, freelancers, and professionals seeking an efficient communication solution. Furthermore, it offers unlimited domestic calls throughout the United States and Canada, as well as auto attendant, and virtual faxing. Moreover, one impressive feature is that agents can arrange and join conference calls with up to 94 participants.
Key features
- My eVoice Portal
- Call Overflow-Sequential
- Merged Calling
- Call Center Analytics
- Usage Reports
- Mobile App
- Call Screening
Add-On Features
- Call Recording
- Unlimited Messaging
- Live-Receptionist
- Voicemail Transcriptions
- Professional Greeting
Pros and Cons of eVoice
Pros Cons Unlimited domestic calling in the U.S. and Canada 30-day money-back guarantee Affordable plans Option to keep your current number Call recording, voicemail transcriptions, and a live receptionist are add-on purchases Lacks team chat Unsatisfactory customer service as reported by some users Reported issues with call quality and reliability
Pricing and Plans
Grasshopper offers three different plans at different rates. Its True Solo costs $14, Solo Plus is $25, and Small Business is $55. These prices are based on per month and if billed annually. Each comes with one number and extension for a user, which is upgraded according to the purchased plan. Also, it offers a 7-day free trial.
On the other hand, eVoice doesn’t have multiple plans. It provides its services for $14 and $12 (if billed annually) per month, which includes three phone numbers, and a 30-day money-back guarantee.
Furthermore, both Grasshopper and eVoice have add-on features that can be purchased if needed.
Comparison Between Grasshopper and Evoice
Category Grasshopper eVoice True Solo - $14/month Solo Plus - $25/month Small Business - $55/month (Billed annually) $14/month $12/month if billed annually International Calling Extra Extensions Digital Listings Management Ruby Virtual Receptionist Call Blasting Call Recording Unlimited Messaging Live Receptionist Voicemail Transcriptions Professional GreetingForbes Rating 4.2 3.5 Appstore Rating 4.8 3.7 Trial Free 7-days trial Free 30-days trial Pricing and Plans Discounts on yearly plans 20% 14% Additional Features Integration Google Voice and Skype Limited integration
Which One Is Best for Your Business: Grasshopper or Evoice?
Category Best ChoicePricing eVoice: Cheaper in cost than Grasshopper, which is suitable for freelancers. Ratings Grasshopper: Many consider Grasshopper to be the best option as its ratings are better than those of eVoice. Features Grasshopper: It has advanced features like unlimited calling, voicemail transcription, and multiple extensions. Customer Support Grasshopper: Strong support via phone and email, which is valuable when assistance is needed.
Wrapping Up
In conclusion, Grasshopper is ideal for small enterprises seeking a comprehensive virtual phone system with robust features and excellent support. While, eVoice offers more budget-friendly options, making it a good choice for smaller firms or those needing basic functionality.
Hence, if your business prioritizes advanced functionality and support, go with Grasshopper. Or else consider eVoice, if you're looking for a more economical solution with basic features.
Furthermore, if you are searching for a more reliable and cost-effective alternative, then Calilio is the best and most strategic choice. It offers virtual numbers with 24/7 services, remote work, excellent security, and modernized features like IVR (Interactive Voice Response), ACD (Automatic Call distribution), and CRM (Customer Relationship Management) to streamline your business communication. Significantly, its Basic plan starts at $12.
Frequently Asked Questions
What is better than Grasshopper?
There are many Grasshopper alternatives, like Calilio, GoogleVoice, RingCentral, etc, that address its limitations.
Does Grasshopper record phone calls?
No, Grasshopper doesn’t have a call recording feature.
Where is eVoice located?
eVoice is headquartered in Los Angeles, California.
Is eVoice a VoIP?
Yes, eVoice is a virtual phone service that provides users with various communication features, particularly aimed at small businesses and professionals.
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