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Grasshopper vs Mightycall: Compare its Features and Pricing

Published 18 November 2024

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In today's growing business world, effective and smooth communication is more crucial than ever. Plus, with the introduction of VoIP (Voice over Internet Protocol), things have rather become easier.

Among many VoIP providers, Grasshopper and MightyCall are two popular platforms offering unique features designed to enhance seamless connectivity and streamline communication without interruption. While Grasshopper focuses on essential features like call forwarding and voicemail, which is best for small businesses and solo entrepreneurs, MightyCall shines in call management with its call center features, including call routing, auto attendants, and multi-level IVR.

So today, let’s explore the features, pricing, pros, and cons of Grasshopper and MightyCall to help you decide which service is best for firms.

Grasshopper and MightyCall Overview

Both Grasshopper and MightyCall have become the best choices for simplifying business communication and enhancing the company’s market reach and image. Let's learn about each in a detailed overview.

Understanding Grasshopper

Grasshopper, founded in 2003 by David Hauser and Siamak Taghaddos, is designed primarily for entrepreneurs and small businesses. Its user-friendly interface makes it ideal for those who want to organize their communication without complexity.

Furthermore, it offers VoIP services and virtual phone numbers with essential features like international calling and voicemail transcription.

Top Features

Business Texting
VoIP+Wifi Calling
Instant Response
Desktop+Mobile Apps
Call Forwarding
Voicemail
Simultaneous Call Handling
Virtual Fax
Incoming Call Control
Business Phone Number
Instant Response

Add-On Features

Call Blasting
Ruby Receptionist
International Calling
Digital Listings Management
Extra Extensions
Extra Numbers
Voice Studio

Pros and Cons of Grasshopper

Pros	Cons
Easy to use and set up Free seven-day trial Separates personal and professional calls Affordable pricing for solo entrepreneurs Good basic features for small businesses Virtual Fax	Basic IVR Important features like call blasting and international calling are in add-ons No video conferencing tools Unsatisfactory customer service

Pricing and Plans

Grasshopper offers three different plans at three different rates: True Solo, Solo Plus, and Small Business cost $14, $25, and $55 per month, respectively, if billed annually. Moreover, no matter how much you upgrade plans, you still must purchase add-on features like call blasting, ruby receptionists, etc.

NOTE: Grasshopper charges per phone number, not per user.

Understanding MightyCall

MightyCall is cloud call center software designed for small and medium-sized businesses with extensive communication needs. It was founded in 2013 by Serg Bell, Ph. D. It provides advanced call management tools, built-in CRM capabilities, and analytics, allowing users to tailor their phone systems to fit their specific requirements.

While it may require a bit more time to set up, its robust functionality can significantly enhance business operations, which is worth the wait.

Top Features

Toll-Free and Local Numbers
ACD (Automatic Call Distribution)
International Numbers
911 Emergency Calling
Three-way Call
Call Log
Click-To-Call
Call Tagging
Ring Groups
Real-Time Analytics
Call Center Dashboard

Add-ons

Number Slot
International Number Slot
User Seat

Pros and Cons of MightyCall

Pros	Cons
Extensive call management features CRM integration for better customer insights Robust analytics and reporting Live support from 8 am to 8 pm, 7 days a week	Slightly steeper learning curve due to advanced features No fax available Pricing plans are not tailored for solopreneurs

Pricing and Plans

Similar to Grasshopper, MightyCall offers multiple plans at different rates. The Core, Pro, and Power Plans cost $15, $23, and $30 per user/month, respectively, if billed annually. Additionally, it also has an Enterprise plan that costs $50 per user/month and is billed monthly.

MightyCall also offers a free trial, which is limited to 7 days and 100 minutes.

Comparison Between Grasshopper and MightyCall

Category	Grasshopper	MightyCall
App Store Ratings	4.8	3.9
Google Play Store Ratings	4.0	3.3
Price	(Annual Planned) True Solo: $14 per month Solo Plus: $25 per month Small Business: $55 per month	(Annual Planned) Core plan: $15 user/month Pro plan: $23 user/month Power plan:$30 user/month Enterprise plan: $50 user/month
Free Trial	7-days free trial	Free trial is limited to 7 days and 100 minutes.
Top Features	Call forwarding VoIP/Wi-Fi calling Incoming call control Instant response Call recording	SMS International numbers Call waiting VIP & block list call routing Multilevel IVR
Add-ons	Voice studio International calling Extra numbers Extra extensions Call blasting	Number slot International number slot User seat
Targeted Audiences	Small-sized businesses and solopreneurs	Small and mid-sized businesses
Discounted Rate (for Annual Plan)	20% on all three plans	Core, Pro, and Power plans at 25% off Enterprise: No yearly plan
Integration	Google Voice and Skype	HubSpot, Salesforce, Balto, Zapier, and MightyCall API
Support Channel	24/7 via calls	Calls, chats and Emails
Security	AICPA/SOC certified, Not HIPAA compliant	256-bit encryption, HIPAA compliant, PCI Data Security Standard, etc

📖 You may also read: RingCentral vs Zoom

Choose Which One Is the Best for Your Business: Grasshopper or MightyCall

Category	Winner
Ratings	Grasshopper: Its ratings are better than MightyCall.
Price	MightyCall: Both Grasshopper and MightyCall offer multiple plans at quite decent rates. However, MightyCall plans suit small and medium-sized businesses, whereas Grasshopper’s can be expensive.
Features	MightyCall: It has more advanced and enhanced features as compared to Grasshopper.
Discount on a yearly plan	MightyCall: It gives a 25% discount on three plans on annual billing, compared to Grasshopper’s 20%.
Ease of Use and Set up	Grasshopper: It is quite easy and straightforward to set up, while MightyCall's modern-looking interface can make it slightly difficult for the customer to understand.
Business size	MightyCall: Supports both small and mid-sized businesses.
Security	MightyCall: It offers robust security like AWS data protection to safeguard your confidential data and information, whereas Grasshopper lacks encryption for phone calls and messages, which is a must to protect vital data.

Conclusion

In conclusion, if you're an entrepreneur or a small business looking for a straightforward, easy-to-use phone system, Grasshopper is an excellent choice. On the other hand, if you require advanced call management features and CRM integration, MightyCall may be worth the investment. However, before deciding, consider taking advantage of the free trials offered by both services to find the one that fulfills your business needs.

Furthermore, if you are searching for more, Calilio is a great strategic choice as it caters to businesses of all sizes and offers virtual numbers of more than 100 countries with 24/7 live support and robust security. Whether you’re looking for ease of use, advanced features, or cost-effectiveness, Calilio has got you covered. So, sign up today!

📖 You may also read: Nextiva Vs. RingCentral Comparisons

Frequently Asked Questions

Does Grasshopper have unlimited minutes?

Yes, Grasshopper provides unlimited minutes with all plans, so never worry about paying extra charges.

Is MightyCall free?

No, MightyCall isn’t free; you must select and purchase a plan. However, it does offer a 7-day free trial.

Which provider, Grasshopper or MightyCall, has a more reliable SLA?

When compared, MightyCall has a much more reliable SLA than Grasshopper since the former is HIPAA compliant, has better security, and offers a 99.99% uptime guarantee.