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Dialpad is a popular VoIP phone system. However, some large businesses do not prefer it due to the lack of integration options with CRM tools compared to other providers. Small businesses may also find it challenging because features like extensions are only available in higher-tier plans. The good news is that you can switch to other providers without losing your number. Most VoIP providers offer number porting services to port numbers from Dialpad and other services.


When Do You Need to Port Out Number From DialPad?

Sometimes, you may find that certain features essential for your business are not available with Dialpad but are offered by other providers. In this case, you can switch to upgrade your phone system.

Another common reason is when you’re relocating your business to a region where Dialpad services aren’t available. Dialpad is available in over 50 countries. If you’re moving to locations other than these countries, then you may want to switch to another provider that offers VoIP service in that particular region.

How to Port Number from Dialpad?

To port your number from Dialpad, first collect the essential details from your current provider. Then, contact the new service and provide them with the essential data. Your new service provider will handle this from here.

Step 1: Gather Necessary Information

Collect your Dialpad account details, including your account number and Dialpad transfer PIN, along with any other required documents.

Step 2: Choose Your New Provider

Select a VoIP provider that meets your business needs. Also, make sure that they support number porting from Dialpad.

Step 3: Initiate the Porting Process

Contact your new provider and request the porting. Provide them with the necessary details and documentation.

Step 4: Wait for Confirmation

The porting process typically takes a few days. Your new provider will notify you once the transfer is complete.

How to Get a Transfer PIN from Dialpad?

To get your transfer PIN from Dialpad, simply visit their official site. Provide your phone number and account details, and you’ll receive your transfer PIN in just a few steps.

Step-by-Step Guidelines:
 

  1. Head to Dialpad’s Porting Page
     
  2. Enter Your Phone Number
     
    • Input the phone number you wish to port out.

       

  3. Request for a  PIN Number
     
    • Press the "Get PIN Number" button to proceed.

       

  4. Receive Your Transfer PIN
     
    • Dialpad will provide you with the PIN number necessary for the porting process.

Things to Consider Before Porting Numbers Away From Dialpad?

In addition to obtaining your transfer PIN, you should also consider the compatibility of your new providers and plan for possible downtime.

Find out what to keep in mind when porting a phone number from Dialpad:

1. Ensure Your New Provider Supports Number Porting

Not all providers may offer to port a Dialpad number. Some may have restrictions or limitations based on your location or type of number. Before initiating the process, verify that your selected service provider is compatible with Dialpad.

2. Keep Your Number Active

Your Dialpad number must be active during the porting process. Otherwise, the porting service may fail. So, make sure there is no issue with your number, such as pending bills or inactive service.

3. Plan for Potential Downtime

Though number porting is generally quick, there may be brief periods of downtime where your number is unavailable. For businesses, it can be disruptive as any missed calls may mean missed opportunities. Hence, consider setting up an alternative communication during the porting process.

4. Backup Important Data and Messages

Remember that porting your number won’t transfer any voicemails, text messages, or call logs. If this data is important to you, make sure to back it up before you initiate the porting process to prevent data loss.

5. Check for Contractual Obligations

Before contacting the other service provider, check if there are any contractual obligations with Dialpad. As you may need to end your contract before the actual date, early termination fees or penalties may apply. So, review your service agreement to understand any financial implications.

How Long Does It Take to Port a Number From Dialpad?

Usually, it takes between 1 to 7 days. However, the exact time to transfer your number from Dialpad depends on several factors. Your new provider’s efficiency, number type, and potential issues with the Dialpad account can significantly influence the timeline.

Common Number Porting Issues and Solution Tips

When porting a phone number from Dialpad, sometimes you may face issues like delays, incorrect information, or problems with the new provider.

1. Incorrect or Incomplete Information

The new service providers will reject your porting request when the information you provide mismatches the Dialpad records. Many people tend to make mistakes in the information like Transfer PIN number, account number, and contact details.

Resolution Tips:
 

  • Double-check that all information provided matches your Dialpad account exactly.
  • Confirm your account number, billing address, and other details before submitting the porting request.

2. Pending Account Balance

If you have an unpaid balance or uncleared settlements, the porting process may be delayed or rejected.

Resolution Tips:
 

  • Settle any outstanding balances on your Dialpad account before initiating the porting request.
  • Contact Dialpad’s billing department to confirm that your account is in good standing.

3. Delays Due to Provider Coordination

Sometimes, delays occur due to communication issues between Dialpad and your new service provider. This is common when there’s a need for additional verification or coordination between the two providers.

Resolution Tips:
 

  • Stay in contact with both Dialpad and your new provider to monitor the progress.
  • Request regular updates on the status of your porting request.

Wrapping Up

Dialpad allows you port away a number from it. You can get a permission by getting a transfer PIN from it. Once you have it, you can begin the porting process by providing the necessary details to your new provider. Consider Calilio to upgrade from Dialpad. Calilio offers an extensive range of VoIP features through its various plans, all of which supports number porting.

Frequently Asked Questions

Can you port a toll-free number from Dialpad?

Yes, you can port a toll-free number from Dialpad. The process is similar to porting any other number. However, all the providers may not support this. So, check with your new provider before initiating the process.

What is a Dialpad transfer PIN?

A Dialpad transfer PIN is a unique code that you need when porting your phone number to another provider. It acts as a security measure to authorize users to transfer numbers.

Can you port a number from Dialpad to Calilio?

Yes, you can port your number from Dialpad to Calilio. To begin, you’ll need to provide all the necessary details including your Dialpad transfer PIN.


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