Toll-free Number Providers in Australia

Australian toll-free numbers are special phone numbers that allow customers to call a business without being charged for the call. The business receiving the call pays for the cost instead, making it free and easy for customers to reach your business.

Toll-free numbers in Australia start with 1800 or 1300 prefixes. An 1800 number is completely free for callers from anywhere in the country. However, 1300 numbers are not totally free. These numbers offer a shared-cost service, where the caller may pay a local rate for calls.  

Using Australian toll-free numbers, customers from anywhere in Australia can reach at any time without any charge. This ultimately helps your business to improve customer service and increase sales.

Improve Customer Service: When customers know they can call for free, they are more likely to reach out with questions or concerns. You get the opportunity to get in touch with your customers more frequently and build stronger relationships.

Nationwide Accessibility: Unlike local phone numbers, toll-free numbers don't represent a specific geographical region. Using this number signals that your business aims to serve the entire nation.

Boost Professional Image: A toll-free number often represents the big companies. When you use these kinds of numbers, the customers presume that you’re a well-established business in Australia.

Increase Sales Opportunities: As discussed earlier, you get more frequent calls with a toll-free number. You can use this opportunity to increase your sales.

Calilio offers toll-free numbers in more than 30 countries, including Australia. If you’re looking for an Australian toll-free number that can be accessed domestically and internationally, then Calilio is your solution. Customers from any part of the world can call its toll-free numbers without any network disturbances. So, select Calilio if your business is targeting a global customer base.
 

Pricing:

• Basic Plan: $15 per user/per month
• Business Plan: $35 per user/per month
• Enterprise Plan: Custom Plan

Key Features:
 

• Call Monitoring
• Track Marketing ROI
• Unified Callbox
• Pause/Resume Call Recording
• Number Sharing

PhoneWord is also known as 1300 Australia. It’s one of the most popular toll-free number providers in Australia with over 30,000 business clients, including small as well as large businesses. They offer both 1300 and 1800 toll-free phone numbers.

Key Features:

• Easy to use
• Analytics and Reporting
• Call Transfer
• Call Forwarding

Zintel provides an instant setup for toll-free numbers. You can get your number in as little as five minutes. Moreover, you are not tied to lock-in contract to get the number. This means you can cancel at anytime when you no longer require the number or service.

Pricing:

• 1300 Numbers: $5.00 per month
• 1800 Numbers: $5.00 per month

Key Features:
 

• Time and Day Based Routing
• Call Reporting and Analytics
• Greetings and Custom Messages
• Simultaneous Ring
• Inbound/Outbound Caller Display

AVOXI delivers toll-free numbers with excellent call quality and maximum uptime. You can get a toll-free number within a minute, and the service is backed by 24/7 customer support. AVOXI has robust, secure call encryption and fraud monitoring, making them a preferred choice for businesses prioritizing security.

Pricing:

• Standard: $9.99 per month
• Minimum: $99.99 per month

Key Features:
 

• Secure Call Encryption
• Fraud Monitoring
• IVR
• Voicemail Transcription
• Call Quality Monitor

1800 Numbers Australia specializes in providing 1800 and smart numbers tailored to businesses across Australia. 1800 Numbers Australia’s key feature is its efficient  IVR (Interactive Voice Response) menu that directs calls to the appropriate departments. Moreover, it provides a fast way to check if your desired number is available for registration.
 

Pricing:

• Basic Plan: $20 per month
• Plus Plan: $30 per month
• Pro Plan: $50 per month

Key Features: 
 

• IVR
• Call Routing
• Call Forwarding

Openphone is popular for its simple interface. Moreover, you can also integrate its toll-free numbers with the other communication tools like Slack and Hubspot. By doing so, you can efficiently improve your business communication system.

Pricing:

• Office: $30 per month per 10 users
• Corporation: $79 per month per 20 users

Key Features:
 

• Call Recording
• Call Forwarding
• Multichannel Number

With over 20 years of experience, Gtele is a trusted provider of toll-free numbers in Australia. They offer a wide range of VoIP plans with no setup fees. If you already have a toll-free number, Gtele also offers a number porting service.

Key Features:
 

• Call Whisper
• Time-Based Routing
• Queue Calls
• Call Divert
• Voice Over Routing

Nextiva includes excellent call management features in its toll-free numbers. One such important feature is its all-in-one communication platform, which integrates voice, email, chat, and video into a single system. This is beneficial for both operational and customer service perspective.
 

Pricing:

• Digital: $20 per user per month
• Core: $30 per user per month
• Engage: $40 per user per month
• Power Suite: $60 per user per month

Key Features:
 

• Unified communication platform (voice, email, video, chat)
• Call recording and monitoring
• Automatic call distribution
• CRM integrations

You can get Australian toll-free numbers online through VoIP service providers. Simply choose a provider, pick your number, and complete the registration process.

Select a VoIP provider that offers toll-free numbers in Australia. Compare features, pricing, and customer support options to make an informed decision.

Most providers offer to select from 1800 or 1300 numbers. Pick your desired prefix and number.

Choose the plan that best suits your business. Most providers offer flexible payment plans, such as monthly or pay-as-you-go models. Check for any additional fees, such as setup charges or call forwarding costs.

You’ll need to provide your business information, including company registration details, address, and contact information. Some providers may also require identity verification before activating the number.

Once your toll-free number is active, set it up on your mobile, laptop, or computer. 
You can also activate additional features like call monitoring, voicemail, or IVR (Interactive Voice Response), depending on your provider.

Toll-free numbers create a professional business image by offering free communication channels for customers. VoIP providers have made it easy to get a toll-free number in Australia, offering easy online setup. There are a range of options available, each with unique features and benefits.

Calilio offers a Virtual toll-free number through a range of plans. You can select it as per your business size and communication needs. We also offer custom plans where you can select the only features that you need. Explore the Calilio Pricing.