OpenPhone Vs. Google Voice: Which Is Better for Your Business?

OpenPhone is a cloud-based phone system for small to medium businesses. Its essential call management features like call forwarding, call recording, auto-attendance, and routing calls simplify business communications and collaboration. OpenPhone allows users to manage calls, texts, and contacts without complexity.

• VoIP integrations: OpenPhone integrates with third-party apps such as Hubspot, Salesforce, Slack, Ziaper, and many more. This helps to save time and improves customer experience.
• Call Transcription: OpenPhone call transcription records all the call details automatically. This transcription feature not only saves time but also improves the accuracy of business records.
• Three-Way Calling: OpenPhone enables users to add a third person to an ongoing call, allowing all three participants to interact with each other seamlessly. This eliminates miscommunication and improves customer service.
• Call summaries: This feature reviews all the call details, summarises them, and gives feedback regarding whether is it positive, negative, or neutral. You can easily get information from previous conversations and suggestions for the next steps. 

Google Voice is a communication platform that offers free call services to the US and Canada with unlimited messages. Ideal for startups and small businesses, Google Voice offers affordable pricing plans starting at $10. Features like unlimited SMS package, voicemail transcription, and multiple users in a single account enhance business productivity and capture the market effectively. You can get a Google Voice number for business for unlimited domestic calling and to enhance your business presence.

• Voicemail Transcription: Google Voice transcribes Voicemails to text messages by speech recognition and sends them to email inboxes. This makes the communication process easier to manage and reduces response time.
• Call Forwarding and Blocking: In call forwarding, calls are redirected to other numbers, ensuring users never miss important calls, regardless of location. The call-blocking features allow only relevant calls by blocking unwanted spam calls and messages.
• Calling and SMS: Google Voice offers unlimited calls in the US and Canada. This feature is beneficial for small businesses and startups that frequently communicate with their clients and customers.
• Integration with Google Workplaces: Google Voice integrates with Google Workplaces through Gmail, Google Calendar, and Google Meet. which can be beneficial for businesses that are already in the Google ecosystem and want to enhance communication.

Pricing plans for Google Voice are more affordable and flexible than those for Openphone. Google Voice offers free calling in the US and Canada. The other pricing plans start at $10 per month for starter, $20 per month for standard, and $30 for premier.

Regarding OpenPhone, the pricing plan is slightly higher than that of Google Voice. For the starter plan, the pricing plan started at $15 per month, and for the business plans, charges began at $23, with a difference of $5 and $3.

OpenPhone integrates with third-party apps like Slack, Zapier, HubSpot, and other popular apps. However, Google Voice doesn't integrate with third-party apps. It integrates only with other Google Workspaces like Gmail, Google Meet, Google Calendar, and Google Drive, which may limit flexibility for businesses looking for diverse software solutions.

OpenPhone provides extensive customer support, ensuring 24/7 availability. OpenPhone offers different AI features such as call summaries, call recording, auto-attendance, and round-to-clock customer support, enhancing productivity and customer satisfaction.

In contrast, Google Voice offers limited customer support for paid plans, such as phone and email support. This ensures that OpenPhone comes with additional functionalities and robust customer support.

Openphone has a slight edge over Google Voice in terms of communication tools, features, and services. OpenPhone offers functionalities like IVR System, auto-response, call routing, and call recording. Google Voice offers basic and essential call features such as call recording, voicemail transcription, and call forwarding. This ensures that OpenPhone offers more features, services, and extra communication tools. 

Google Voice offers more transparent international calling plans than OpenPhone. Google Voice provides competitive call charges for users who frequently communicate aboard. With its unlimited international credits, you can even set up auto charges, ensuring you don’t need to break calls due to insufficient balance.

On the other hand, OpenPhone also supports international calling with specific rates and availability. Users may find that Google Voice offers an affordable pricing structure for international calling, whereas Google Voice is more focused on call quality and other robust features.

OpenPhone and Google Voice both offer unique features and functionalities. Choosing between OpenPhone and Google Voice depends on your business needs, budget, and preferences. Google Voice could be a better option if you’re looking for a solopreneur or small business with basic features and cost-effective solutions. If you’re looking for additional features with advanced call quality and reliability, go with OpenPhone.

Rather than OpenPhone and Google Voice, Calilio can be one of the best alternatives with extensive features and functionalities. This platform offers advanced features such as a unified callbox, sentiment analysis, call notes and tags, and basic features like call forwarding, call recording, and auto-attendance. It also provides a cost-effective pricing plan starting at $12, which is nearly equal to Google Voice's pricing making it a perfect among different Google Voice alternatives.
 

OpenPhone offers additional calling features such as auto-replies, call forwarding, call recording, and group messaging, while Google Voice has limited features. Due to this, OpenPhone is better than Google Voice. 

OpenPhone could be a better alternative for entrepreneurs and small businesses than Google Voice. If you’re looking for large companies and enterprises, other VoIP providers like Calilio, RingCentral, and Nextiva could be the perfect alternatives.

VoIP service providers like Calilio, RingCentral, CallHippo, Nextiva, and other VoIP services are the best alternatives to Google Voice and OpenPhone, and they have robust calling features.