Dialpad Vs. RingCentral: Choose the Best VoIP in 2024

Regarding the key features, backgrounds, and reputations, let's compare Dialpad and RingCentral VoIP service providers. Both have their features and significance in business communication.

Dialpad is a VoIP service provider that offers enhanced business communication features such as unlimited calling, unlimited AI meetings, team messaging, and more. Alex Cornell, Brian Peterson, Craig Walker, and John Rector founded Dialpad in 2011 in San Francisco, California. Budget-friendly plans make it the best option for small businesses.
 

Key Features:
 

• Built-In AI and Analytics: It offers businesses real-time call transcriptions, voicemail transcription, real-time analytics and reporting, and more. By utilizing AI, businesses boost their efficiency, productivity, and growth.
   
• Contact Center Analysis: Contact center analysis includes sentiment analysis, real-time assistance, and data analytics. Dialpad Ai creates better customer experiences through live coaching and sentimental analysis.
   
• Call Routing: Call routing is a call management feature that helps to manage incoming calls by placing them in the queue and transferring them to specific persons or groups based on criteria. This feature helps to increase productivity, reduce waiting time, and improve performance in business communication.

RingCentral (RingEx) is a VoIP service provider that offers enhanced business communication features such as video conferencing, internet fax, phone calls, team messaging, and more. RingCentral was founded in 1999 in Belmont, California. RingCentral is best for small and medium-sized businesses because of its reasonable price and ability to handle large meetings.
 

Key Features:
 

• Call Flip: Call Flip is one of RingCentral's unique features that help to move your ongoing call between desk phone, mobile phone, or softphone easily and quickly. It offers flexibility in call handling and is easy to set up.
   
• Unified Communication: Unified Communication includes team messaging, file sharing, unlimited audio and video conferencing, mobile apps, high-quality video, and more. It enables businesses to interact smoothly among various communication channels within one unified system.
   
• Platform & Workflow Customization: RingCentral offers customization options, allowing businesses to tailor the platform to their needs. Users can modify the interface, create unique call-handling rules, and integrate with various business applications, enhancing efficiency and workflow alignment.

Both RingCentral and Dialpad provide various and different business communication features and benefits that support business growth. Some of them are:

Features Highlights: RingCentral vs Dialpad
 

RingCentral provides businesses with robust and enhanced video conferencing features for efficient collaboration among various teams. It offers video conferencing for 100 participants with a free plan for 50 minutes. RingCentral offers unlimited meeting capabilities of up to 200 participants on the video pro+ plan for 24 hours.

On the other hand, Dialpad provides AI-powered video conferencing features to businesses for effective collaboration among various teams. It offers video conferencing for 10 participants with a free plan. Dialpad offers unlimited AI-powered meetings of up to 150 participants per meeting.

RingCentral includes Real-time note-taking, AI-based translation, AI search, unread messages, message recaps, meeting summaries, insights, and more, as AI supports customers. Its maximum capacity for AI-based video meetings is up to 100 participants as per the low-budget plan ($20).

On the other hand, Dialpad includes real-time meeting transcriptions, keyword tracking, customer sentiment analysis, AI receptionist, DialpadGPT, and more AI support for customers. As per the low-budget plan ($15), its maximum meeting capacity is up to 10 participants.

RingCentral has a simple interface integrated with AI. It includes more business communication features than Dialpad and uses a single app feature, improving the user experience. RingCentral provides robust and quick customer support through live chat only.

Dialpad has an enhanced and modern-looking interface that helps users be more engaging and provides a better user experience. However, it only supports integration access with an upgrade, making users search for some other Dialpad alternatives. Dialpad offers the fastest 24/7 phone and live chat customer support.
 

RingCentral offers three different plans at different prices. The pricing and plans include the Core plan at $20, the Advanced plan at $25, and the Ultra plan at $35. These plans are for both small and medium-sized businesses. The lowest budget plan is for small businesses, and the higher budget plan is for medium-sized businesses. RingCentral also offers a 33% discount for customers who pay annually and provides a free trial for 15 days.

Dialpad offers three different plans at different prices. The Standard plan is $15, Pro is $25, and Enterprise is $35. These plans are for small businesses. Dialpad offers a 44% discount for customers who pay annually and a free 14-day trial. In addition to this provider, there are several business phone systems with similar features like Dialpad and RingCentral but  at affordable rates.

Both RingCentral and Dialpad are reputed VoIP service providers that offer enhanced business communications for all business sizes. RingCentral offers complete cloud-based phone service features based on AI, such as auto attendant, speech and text analysis, video conferencing, and more, to businesses of all sizes. On the other hand, most of the Dialpad’s communication tools are based on Artificial Intelligence (Dialpad AI).

For better alternatives to RingCentral and Dialpad, you can consider Calilio. Calilio offers similar enhanced communication features but at affordable prices compared to RingCentral and Dialpad. Moreover, Calilio’s cloud phone system provides enhanced communication features as well as various AI-powered features to businesses of all sizes.

RingCentral supports both small and medium-sized businesses with enhanced and more features. Dialpad is best for small-sized businesses, offering better prices and enhanced artificial intelligence.

Yes, they both provide free trial version services. RingCentral provides its services free for 15 days, and Dialpad provides its services free for 14 days.

RingCentral's biggest competitors are Calilio, Nextiva, Vonage, Ooma, Dialpad, and others, which provide robust business communication features.

Some of the Dialpad's competitors are Microsoft Teams, RingCentral, Nextiva, Zoom phone, and others, which provide VoIP services for individuals and businesses.