Dynamic Call Routing For Increased FCR Rate
Match customers with the right expertise and increase your FCR (First Contact Resolution) rate. Directing calls to the correct agent lowers the need to transfer calls.
Playback Call Recording for Future Analysis
Record your conversations and access them anytime in your chat history. Capture every detail of your discussions for thorough analysis and future reference.
![Playback of the incoming call recording](https://calilio-website.s3.ap-southeast-1.amazonaws.com/playback-call-recording-for-uture-analysis-for-unified-callbox.webp)
Quick Access to Specific Messages
Easy access to critical information. Pin important messages and quickly refer back to them without scrolling through extensive conversation histories.
![Two message pinned for quick access](https://calilio-website.s3.ap-southeast-1.amazonaws.com/pin-message-to-quick-access-for-unified-callbox.webp)
![ACD integration with existing tools](https://calilio-website.s3.ap-southeast-1.amazonaws.com/acd-integration-on-existing-tool.webp)
Integrating ACD with Your Existing Business Tools
Integrate ACD into your existing business tools for a unified approach to customer communications. Connect ACD data to CRM for a comprehensive overview of customer interactions.
Internal Messaging Among Team Members
Send and receive internal messages directly within the unified callbox. Keeping all team communications centralized and easily accessible.
- Quickly share information and make decisions without leaving the interface.
- Group messages by project or department for easy navigation.
- Include important documents and resources directly in your conversations.
![send and receive message interface](https://calilio-website.s3.ap-southeast-1.amazonaws.com/internal-message.webp)
Open Conversations, and Close When You Make or Couldn’t Make a Deal
Mark conversations as closed or open to efficiently manage your communication flow. Maintain clarity and control over ongoing discussions.
![open message interface](https://calilio-website.s3.ap-southeast-1.amazonaws.com/get-open-conversation.webp)
Explore More Features
IVR (Interactive Voice Response)
Automate customer interactions with IVR for efficient call handling. Efficiently guide callers to the appropriate solutions or departments.
![interactive voice response feature](/_next/image?url=https%3A%2F%2Fcalilio-website.s3.ap-southeast-1.amazonaws.com%2Finteractive-voice-response.webp&w=828&q=75)
Auto Attendant
Simplify call management with an Auto Attendant that greets and directs callers automatically. Enhance accessibility and professionalism without human intervention.
![auto attendant feature](/_next/image?url=https%3A%2F%2Fcalilio-website.s3.ap-southeast-1.amazonaws.com%2Fauto-attendant-with-calilio.webp&w=828&q=75)
Call Monitoring
Monitor calls in real-time to ensure quality and improve training. Gain insights into agent performance and customer satisfaction.
![call monitoring feature](/_next/image?url=https%3A%2F%2Fcalilio-website.s3.ap-southeast-1.amazonaws.com%2Fcalilio-call-monitoring.webp&w=828&q=75)
Call Recording
Record and store calls securely for compliance, training, or quality assurance purposes. Accessible recordings help review and enhance customer interactions.
![call recording feature](/_next/image?url=https%3A%2F%2Fcalilio-website.s3.ap-southeast-1.amazonaws.com%2Fcalilio-call-recording.webp&w=828&q=75)
Queue Call Back
Manage call queues effectively to reduce wait times and distribute caller load evenly. Enhance customer experience even during peak hours.
![Queue call back feature](/_next/image?url=https%3A%2F%2Fcalilio-website.s3.ap-southeast-1.amazonaws.com%2Fcall-queue.webp&w=828&q=75)
Call Analytics
Leverage real-time data to make informed decisions. Track call volume, wait times, and agent efficiency to optimize operations.
![call analytics feature](/_next/image?url=https%3A%2F%2Fcalilio-website.s3.ap-southeast-1.amazonaws.com%2Freal-time-analytics-with-calilio.webp&w=828&q=75)