Unified Call Box

Bring All Your Communication Channels Together

Centralizing all your conversations with a unified callbox: calls, SMS, and voicemails in one place.
 

  • Switch between calls, voicemails, and messages instantly.
  • Reduce communication management time for improved productivity.

All unified box components in one screen

Dynamic Call Routing For Increased FCR Rate

Match customers with the right expertise and increase your FCR (First Contact Resolution) rate. Directing calls to the correct agent lowers the need to transfer calls.

Playback Call Recording for Future Analysis

Record your conversations and access them anytime in your chat history. Capture every detail of your discussions for thorough analysis and future reference.

Playback of the incoming call recording

Quick Access to Specific Messages

Easy access to critical information. Pin important messages and quickly refer back to them without scrolling through extensive conversation histories.

Two message pinned for quick access
ACD integration with existing tools

Integrating ACD with Your Existing Business Tools

Integrate ACD into your existing business tools for a unified approach to customer communications. Connect ACD data to CRM for a comprehensive overview of customer interactions.

Set up your ACD System on Calilio Today

Connect with our team now to learn more about our ACD system or to schedule a free demo.

Internal Messaging Among Team Members

Send and receive internal messages directly within the unified callbox. Keeping all team communications centralized and easily accessible.
 

  • Quickly share information and make decisions without leaving the interface.
  • Group messages by project or department for easy navigation.
  • Include important documents and resources directly in your conversations.
     

send and receive message interface

Open Conversations, and Close When You Make or Couldn’t Make a Deal

Mark conversations as closed or open to efficiently manage your communication flow. Maintain clarity and control over ongoing discussions.

open message interface

Explore More Features

IVR (Interactive Voice Response)

Automate customer interactions with IVR for efficient call handling. Efficiently guide callers to the appropriate solutions or departments.

interactive voice response feature

Auto Attendant

Simplify call management with an Auto Attendant that greets and directs callers automatically. Enhance accessibility and professionalism without human intervention.

auto attendant feature

Call Monitoring

Monitor calls in real-time to ensure quality and improve training. Gain insights into agent performance and customer satisfaction.

call monitoring feature

Call Recording

Record and store calls securely for compliance, training, or quality assurance purposes. Accessible recordings help review and enhance customer interactions.

call recording feature

Queue Call Back

Manage call queues effectively to reduce wait times and distribute caller load evenly. Enhance customer experience even during peak hours.

Queue call back feature

Call Analytics

Leverage real-time data to make informed decisions. Track call volume, wait times, and agent efficiency to optimize operations.

call analytics feature

Frequently Asked Questions

What is a Unified Callbox?

Is it Callbox or call box?

How does the Unified Callbox enhance productivity?

Can I customize the Callbox to fit my business needs?

Can the Callbox integrate with other business tools?