Can I send and schedule messages from the callbox?

From the unified callbox, you can compose new messages, use canned responses for quick replies, or schedule messages for later delivery — all without switching tabs.

UNIFIED CALL BOX

Unified Callbox for Centralized Communication Channels

Q: Can I add notes and tags to contacts in the callbox?

You can add call notes to record key details and apply tags to categorize contacts. It helps teams stay organized, track customer history, and ensure consistent follow-ups.

Q: Does the Unified Callbox include AI Call Reports?

Every call in Calilio generates an AI Call Report with transcription, summary, call purpose, call conclusion, and sentiment analysis. You can view or download these reports anytime from your callbox.

Q: What does “Mark as Closed” mean in the callbox?

“Mark as Closed” allows you to close a conversation once the issue or query is resolved. It separates completed interactions from active ones, keeping your callbox organized.

Q: Is the Unified Callbox accessible on mobile devices?

Calilio is a VoIP-powered cloud phone system where you can send and receive calls, SMS and voicemails from a unified callbox — via the internet on desktops, smartphones, and tablets.

Centralize all your communication into one interface with the Unified Callbox. Manage calls, messages, and voicemails from a single location, eliminating the need to juggle multiple platforms. Track every interaction, access AI-generated call reports, recordings, and transcriptions, and easily add notes, tag contacts, and close conversations—all from one central hub.

Manage calls, voicemails, and SMS from one interface.

View and download call recordings, transcriptions, and AI-generated reports.

Add notes and tags to organize conversations.

Send, reply, or schedule messages directly from the callbox.

businessman on phone working at laptop with unified communications dashboard

Telephony Partner of 1000+ Businesses Worldwide

Use Virtual Numbers for Calls, SMS and Voicemails over the Internet

Calilio provides virtual phone numbers to manage calls, SMS, and voicemails directly from one unified callbox. It works with VoIP (Voice over Internet Protocol) technology, which allows you to make phone calls over the Internet.

Sign up for our VoIP-powered cloud phone system and get virtual local, mobile and toll-free numbers from 100+ countries.

Your first US or Canada local number is free🤑 — Claim Today!

No Numbers Found

Note:

The first USA or Canada local number is free for each user after sign-up. Additional numbers are charged at $2 per number/month.

Some numbers require ID and address verification to comply with local regulations. Certain numbers may also require A2P 10DLC registration to send SMS or MMS to the United States.

Some numbers may not appear in the search results because they are available only upon request and are not generally offered to customers. Please contact Support for assistance.

Also, you can port your existing number to Calilio, and use the number for outbound calling — Port Your Number Now!

How to Set Up Calilio for Unified Callbox?

You sign up for Calilio with a VoIP plan and then purchase or port your number to make and receive phone calls, SMS and voicemails from a unified callbox.

Get Started

Step 1

Step 2

Go to Settings > My Numbers.

Step 3

Click Purchase Number to get a virtual number or Port Existing.

Step 4

Once activated, click on the number to open the unified callbox.

Step 5

You can make and receive calls, voicemails, and messages in one place.

Step 6

Go to Settings > Members to add more members if you want to share access.

AI Call Reports

Get AI-generated insights after every call, including transcription, summary, call purpose, conclusion, and sentiment analysis.

a reporting or analytics dashboard, likely related to a call center or sales communication application

Voicemail Transcription

Read voicemail messages without listening to the audio. Calilio automatically converts voicemails to text so you can scan and respond faster.

Canned Responses

Save time with predefined text templates. Respond to frequent queries or send follow-ups quickly and consistently from your callbox.

Mark as Closed

Once a query or conversation is resolved, mark it as closed. It keeps your workspace clutter-free and helps you track the customer inquiry status.

Call Recording & Downloads

Access call recordings directly from your callbox. Play, review, or download them anytime for training, compliance, or quality assurance.

Add Notes & Tags

Record key call details, add notes for context, and tag contacts for easy categorization. Keep your entire team informed and organized.

Schedule Messages

Plan and automate SMS messages. Choose a date and time to send reminders, promotions, or updates right from the same interface.

process of scheduling and viewing messages within a communication application.

What Is a Unified Callbox?

A unified callbox is a centralized communication platform that combines calls, SMS, and voicemails into a single workspace. Instead of switching between multiple tabs or tools, you can manage every customer interaction — from calls to follow-ups — in one place.

Calilio’s unified callbox displays all your communications in an organized dashboard. You can view call recordings, AI call reports, and voicemail transcriptions together with your message threads. It allows you to respond faster, add notes or tags, and close conversations once resolved.

call and messaging dashboard interface with contact details and chat window

How to Use Unified Callbox? Best Practices

While using the unified callbox, your team should focus on consistency, organization, and timely responses. Review messages regularly, tag contacts properly, and use AI-generated reports to stay efficient, informed, and responsive.

Check your callbox regularly for new calls, voicemails, and SMS to maintain quick response times.
Categorize and document calls to make it easier for your team to track customer interactions.
Review AI call reports to understand patterns and customer needs.
Close resolved cases to keep your callbox clean and focused.
Save replies and send canned responses for quick messaging for common queries.
Allow multiple team members to manage the same inbox for faster coordination.

a business communication and CRM dashboard that centralizes a customer's interactions

Who Can Use Calilio for Unified Communication?

Calilio is built for businesses that manage customer interactions across multiple channels. Whether you’re handling sales calls, customer support messages, or internal coordination, the callbox gives your team one shared space for business interactions.

Sync Your Business Interactions with CRM & Business Tools

Tools You can integrate Calilio with your existing CRM and business applications, keeping all your customer interactions organized in one place. Every call, voicemail, SMS, and AI call report syncs automatically with your CRM, ensuring accurate records and faster follow-ups. Connect Calilio with 2,000+ productivity tools.

Zapier

Automation

Pipedrive

CRM

Pabbly Connect

Automation

LeadHeed

CRM

HubSpot

CRM

Salesforce

CRM

Mailchimp

Marketing

Crisp

Customer Support

Zendesk

Helpdesk

Request Integration

View all Integration

Select Plan

Calilio’s VoIP Pricing and Plans

Calilio makes it easy for teams across the industries to manage calls, SMS, and voicemails from one place. Whether you’re a startup, a growing business, or a global enterprise, we have VoIP plans for businesses of all sizes — starting from $15 per month.

Calilio Pricing: Best VoIP Plans for Cloud Telephony

Calilio provides transparent, predictable VoIP pricing for your cloud-based business phone system. Our VoIP plans combine a low cost per-user subscription with pay-as-you-go call and SMS rates.

Business calls

SMS/MMS

Virtual numbers

Call center workflows

Save 20% on annual plan

Standard

$15SAVE 20%

$12User/Month

billed annually ($144/year)

Ideal for solopreneurs, startups, and small businesses.

Value: $9.75

Free Calls & SMS/MMS

Make & Receive Calls/SMS on US/Canada number.

200 outgoing & 100 incoming minutes

100 outbound & 100 inbound SMS

Get Started with:

User Limit: 10
Free 1 Local Number
Phone Number Sharing
Buy or Port Virtual Numbers100+ countries
International CommunicationCalls, Messages, Attach Files
Phone Number Sharing
Call Forwarding
Call Recordings
Basic Call Analytics

Get Started

Premium

$35SAVE 20%

$28User/Month

billed annually ($336/year)

Ideal for growing businesses, franchises, and call centers.

Value: $40.75

Free Calls & SMS/MMS

Make & Receive Calls/SMS on US/Canada number.

1000 outgoing & 500 incoming minutes

500 outbound & 500 inbound SMS

Everything in the Standard Plan, plus:

Unlimited Users
Inbound Call ManagementIVR, Business hours
Outbound Call ManagementPower dialer, Call disposition
Live Call MonitoringListen, Whisper, Barge-in & End calls
AI Call Reporting Transcription, Sentiment analysis and more
Saved Replies
Call Transfer
Dedicated Account Manager
AI-powered Call Analytics

Get Started

Enterprise

Custom Plan

for your business telephony

Large organizations and enterprises can get a customized plan based on feature requirements and higher usage. Pay only for what you use.

Custom additional add-ons package monthly per user.

Everything in the Premium Plan, plus:

Dedicated Account Manager
Developer Support
Phone and Whatsapp Support
Additional Free Calls/SMS
API and Webhook AccessComing Soon

Contact Sales

Your subscription only covers the plan and includes a complimentary $1 credit. When your free calls & SMS bundle is used up, calling charges are deducted from your wallet. Once your $1 credit is finished, you must load your wallet to make and receive calls/SMS. Phone numbers and call & SMS charges are billed separately.

Frequently asked questions

Can I access voicemails, calls, and messages from one dashboard?

The Unified Callbox displays all calls, voicemails, and SMS in one view. You can read voicemail transcriptions, listen to recordings, and send or schedule messages directly from the same interface.

Can I add notes and tags to contacts in the callbox?

Does the Unified Callbox include AI Call Reports?

Can the Callbox integrate with other business tools?

What does “Mark as Closed” mean in the callbox?

Is the Unified Callbox accessible on mobile devices?

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

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