Introducing IVR for smoother call routing. Guide customers to the right support with clear, customizable menu options.
Tracking Every Customer Interaction
Note customer details directly within call logs and use tags to categorize contacts for improved management and personalization.
Playback Call Recording for Future Analysis
Record your conversations and access them anytime in your chat history. Capture every detail of your discussions for thorough analysis and future reference.
Quick Access to Specific Messages
Easy access to critical information. Pin important messages and quickly refer back to them without scrolling through extensive conversation histories.
Make Informed Decisions with AI-Powered Call Summary
Get clear insights and actionable information from every call with AI-powered call summaries.
Reason for Call
Understand the client’s purpose and needs immediately.
Call Transcript
Review the call transcription to easily follow critical points.
Overall Sentiment
Find out if the call was positive, negative or neutral.
Internal Messaging Among Team Members
Send and receive internal messages directly within the unified callbox. Keeping all team communications centralized and easily accessible.
- Quickly share information and make decisions without leaving the interface.
- Group messages by project or department for easy navigation.
- Include important documents and resources directly in your conversations.
Open Conversations, and Close When You Make or Couldn’t Make a Deal
Mark conversations as closed or open to efficiently manage your communication flow. Maintain clarity and control over ongoing discussions.
Explore More Features
Advanced Call Routing
Direct incoming calls to the right department or individual efficiently. Reduces wait times and improved customer satisfaction.
Auto Attendant
Set up an automated virtual receptionist to greet callers and guide them through self-service options.
Call Recording and Playback
Record calls for training and quality purposes, and replay them anytime to capture important details or insights.
SMS Filtering
Filter out spam or irrelevant messages and prioritize critical ones for timely responses.
Voicemail to Email
Receive voicemails directly in your email inbox so you can listen and respond quickly.
Real-Time Analytics
Monitor communication metrics live to make data-driven adjustments and build your customer interaction strategies.
Frequently Asked Questions
What is a Unified Callbox?
Is it Callbox or call box?
How does the Unified Callbox enhance productivity?
Can I customize the Callbox to fit my business needs?
Can the Callbox integrate with other business tools?
Sign Up for Calilio and Manage All Your Calls in One Place
Easily organize and manage all incoming and outgoing calls from one unified platform. Sign up today and track, filter, and monitor all your communication channels.
