Virtual phone number providers in Italy

There are basically three types of virtual phone numbers in Italy: local, mobile, and toll-free. Each has its own perks.

Firstly, virtual phone numbers are cost-effective. You save money as you do not need additional devices or wires/lines and can invest it in some different place. No matter how many numbers you have, you can operate them through a single device.

Furthermore, with a local virtual phone number of your desired area, you can create a local presence not just for yourself but also for your firm without even being there. And, with a toll-free number, you can expand your business reach in the entire nation, regardless of the place of your origin.

Mostly, all virtual numbers come with a VoIP application or a dedicated dashboard. You can track your calls through it and implement services like call forwarding, routing, redirecting, and many more for better customer service.

One of virtual phone numbers' major benefits is that they offer operational flexibility. You can receive and make calls from anywhere and on any device, like a mobile, laptop, or tablet, as long as you have a decent internet connection. This allows you to have multiple employees, in different areas of Italy, and track their performance effectively.
 

Here are some of the best virtual phone number providers in Italy, where you can get your desired digits and uncover more business opportunities.

Brevo was formerly called Sendinblue. It is a software generally focused on relationship marketing. Among its many features, it is a leader in Customer Relationship Management and has won multiple awards, including the 2023 Martech Breakthrough Award for Best Customer Experience Management Platform.

Setting up a Brevo account can be completed in under ten minutes. It is also easy to use, has a comprehensive help center, and offers e-learning courses.

While Brevo is operational in Italy, it has yet to provide an Italian phone number, which as per them, is coming soon. Unfortunately, it only offers landline numbers from the US, Canada, the UK , Spain, and Germany. Nevertheless, the software as a service (SaaS) product has a free plan.
 

• Brevo’s Pro plan costs €19 ($21.27) per month/user.

Calilio is one of the most reliable virtual phone number providers in Italy. The signing up process is simple and the whole system can be easily configured in a couple of minutes. It is available on multiple platforms, including Microsoft Edge, Apple, Chrome and Android.

Whether small/medium scale businesses or large enterprises, Calilio is suitable for all. Its primary goal is to transform the business phone system and change how people communicate.

Unlike many other VoIP systems, Calilio’s unified callbox stands out among the rest. In it, you can view your texts, call history, voicemails, contact details, and other necessary stuff in a single platform.
 

• Calilio’s Basic and Business plans cost €13.40 ($15) and €31.27 ($35) per user/month, respectively. You can also save 20% if you pay bills annually.
  
  Note: Calilio has a customizable Enterprise Plan for your growing business.
   

OpenPhone is the best-rated business phone in terms of customer satisfaction by G2.com. With an average of 4.7 stars, some of its major won awards in Spring 2024 are Most Implementable, Easiest Setup, and Best Usability.

To automate your workflow, OpenPhone provides facilities like auto-replies, auto-call recording, and scheduled messages. Plus, you can either send your unanswered calls to voicemail, forward them to another number, or just play an audio message and end the call.

Some of OpenPhone’s well-known customers are Stanford University, Sonder, Major League Baseball, and Wealthsimple.
 

• OpenPhone’s Starter and Business plans cost €16.95 ($19) and €29.44 ($33) per user/month, respectively. You can save 21% on the Starter and 30% on the Business plans if billed annually.
  
  Note: OpenPhone also has an Enterprise plan with custom contracts and pricing.
   

Trusted by 10K plus businesses, MightyCall is convenient cloud call center software. It is also one of the top virtual phone number providers in Italy. Similar to Brevo and OpenPhone, it too has been awarded many times by G2.com.

In its bucket of call center features, MightyCall has automatic call distribution (ACD), multilevel interactive voice response, live call monitoring, and live analytics & reporting, to name a few.

On top of that, MightyCall is PCI-DSS certified for payment processing and has world-class security with 256-bit encryption.
 

• MightyCall’s Core, Pro, Power and Enterprise plans cost €17.84 ($20), €26.77 ($30), €35.69 ($40) and €44.61 ($50) respectively, per user/month. You can save 25% on the three plans, except Enterprise, if the bills are paid annually.
   

From just being a click-to-call widget to evolving into an AI call center software, CloudTalk has made great progress. Founded in 2016, it has now more than 4000 customers worldwide, alongwith €32.12 ($36) million in venture funding.

CloudTalk’s primary focus is on customer satisfaction, whether individual or businesses. It also adjusts well to changes and seeks opportunities to grow its product alongside its company.

Contrary to other virtual phone number providers in Italy, CloudTalk has a vast set of AI-powered features like call recording, call transcription, automatic summaries and tags, and talk/listen ratio. You can also create custom extensions or even import it for your employees. Apart from that, CloudTalk has smart & power dialer, voicemail drop, call notes, tagging, and monitoring, among others.
 

• CloudTalk’s Starter, Essential, and Expert plans cost €30.38 ($34), €34.85 ($39) and €61.66 ($69) per user/month. You can save 25% on annual billing. It also offers AI conversation Intelligence for €16.98 ($19) per agent/month.

Note: CloutTalk also offers a tailor-made Custom package.
 

Global Call Forwarding (GCF) is a subsidiary of United World Telecom (UWT), founded in 2007 to provide local and international toll-free numbers. It started offering advanced services like voicemail to email and fax to email way back in 2011.

With over 28 years of experience in the field and a 99.999% uptime rate, Global Call Forwarding is one of the most reliable virtual phone number providers in Italy.

New Balance, SanDisk, and TeamViewer are some of GCF’s long-term clients enjoying its features, including computer telephony integration, call flow designer, direct inward system access, and others.
 

• GCF has a horde of packages with Basic, Value, Power,  Premium and Enterprise plans costing €11.57 ($12.95), €21.40 ($23.95), €70.55 ($78.95), €142.03 ($158.95) and €222.45 ($248.95) per month, respectively.
   

Ringover’s main aim is to unlock its users’ conversational power with customers. Similar to CloudTalk, it is also an AI-driven platform. Plus, it is a top-rated call center software by SoftwareWorld.

Having the foundations laid back in 2005, Ringover was launched in 2018 after 3 years of research and development. So, no wonder it is also one of the best virtual phone number providers in Italy.

One of Ringover’s top-notch features is its omnichannel messaging add-on. Fom a single interface, you can prospect interaction and manage your customers on many big platforms like WhatsApp, Instagram, and Facebook Messenger.

From call intervention, real-time statistics, call and text message history to routes management, email signature, and native integration, Ringover has tons of features to choose from.
 

• Ringover’s Smart, Business and Advanced plans cost €29, €54 and €64 respectively. Furthermore, you must pay extra for additional add ons.
   

Consider some basic factors like prices, features, customer service, reliability, and security before selecting a provider for your Italian Virtual Number.
 

• Prices: Compare prices among your shortlisted providers, and opt for the one that fits your budget plan.
• Features: There are plenty of virtual number providers in Italy. So select the one which has all the features you need.
• Customer Service: Ensure your selected provider has 24/7 customer service to help you solve/answer your problems/queries.
• Security: Make sure your desired provider has a robust security system to safeguard your details and avoid any possible threats.

As you can see, a virtual phone number has many advantages. Alongside being cost-effective, it helps you create a presence in your desired location while increasing customer satisfaction. You should consider things like prices & features before selecting a virtual phone number provider in Italy.

While Ringover, CloudTalk, and OpenPhone are some features-enriched providers, they are somewhat more expensive than others. Select and sign up with Calilio, which not only is a low-cost option but also provides many services tailored to your needs.

Calilio, OpenPhone, CloudTalk, and MightyCall are some of the best virtual phone number providers in Italy.

You can get a virtual number in Italy by signing up with a reliable VoIP provider like Calilio.

VoIP-providing apps like Calilio, OpenPhone, and Ringover are some of the top applications for buying Italian numbers.