Top 12 Virtual Phone Number Providers in Australia

Virtual phone numbers have transformed Australian business, shifting from high-cost setups to flexible, cost-effective communication.

Australian businesses previously relied on highly costly traditional PBX phone systems. These systems required significant investment in infrastructure and ongoing maintenance. Moreover, its complicated wired setup limited the business from expanding beyond its immediate geography.

Getting a virtual phone number has helped businesses establish their presence in various parts of Australia without physically relocating. They can now manage calls from anywhere and offer local support to customers without geographical boundaries. Also, local Australian numbers have helped businesses to build a stronger and larger customer base.

1. Calilio: Offers Australia phone numbers at an affordable cost with advanced features like call recording, call forwarding, unified callbox, and AI call insights.
    
2. Altel: Ensures reliable communication, robust call quality, and support for seamless business operations.
    
3. CallHippo: Enhances customer interaction by efficiently handling inbound and outbound calls through innovative solutions.
    
4. Optus: Offers comprehensive packages, including unlimited calls, texts, and data options, along with exceptional customer support.
    
5. eVoice: Streamlines communication with advanced tools that make staying connected with clients easier.
    
6. 3CX: Supports efficient business operations with versatile solutions such as video conferencing and CRM integration.
    
7. Dialpad: Offers phone numbers for Australia with innovative features like voice intelligence and real-time transcription, ensuring productive and seamless communication.
    
8. 8x8: Delivers a holistic approach to communication with team messaging, video meetings, and integrated contact center functionalities.
    
9. AVOXI: Enhances international communication capabilities with global call forwarding and virtual attendant services.
    
10. GoTo Connect: Streamlines business communications with a comprehensive suite of tools for call management and team collaboration.
     
11. CloudTalk: Ensures efficient handling of client interactions with smart solutions for improved customer service management.
     
12. Aircall: Provides call center software designed for customer-centric teams.

Calilio is a modern business phone system that offers virtual phone numbers for 100+ countries, including Australia. Calilio’s Australia virtual numbers include multiple features to boost team collaboration and provide personalized customer service. Its unified callbox brings your communication channels into one comprehensive platform, improving customized customer service and your team collaboration.

Calilio Pricing:
 

• Basic Plan: $12 per user/month
• Business Plan: $28 per user/month
• Custom Plan: Customized Pricing

Alltel is popular for its tailored communication solutions that cater to businesses of all sizes. It stands out for its interactive capabilities and personalized customer interaction. For instance, its screen-sharing feature is invaluable for detailed presentations and team collaborations.  Meanwhile, customized greetings for Australian numbers help set a professional tone, making every customer feel valued right from the start of a call.

Alltel Pricing:
 

• Micro Plan: $14 per user/month
• Starter Plan:  $19 per user/month
• Grow Plan: $29 per user/month
• Advance Plan:  $39 per user/month

CallHippo is renowned for its user-friendly and innovative virtual phone system. It particularly excels in CRM integration. So, it’s perfect for businesses that demand optimized customer interactions. Additionally, its Automatic Call Distribution and Interactive Voice Response (IVR) improve your efficiency and customer service. CallHippo can be valuable, especially for your sales team and support centers.

CallHippo Pricing:
 

• Bronze Plan: $16 per user/month
• Silver Plan: $30 per user/month
• Platinum Plan: $45 per user/month

Optus is one of Australia’s leading providers of phone numbers, renowned for its robust network and reliable service. Its standout feature includes intelligent call routing, which swiftly and accurately directs calls to the correct channels. It is supported by advanced features like call monitoring and conference calling, which aid in managing high call volumes. Optus is an ideal choice for large enterprises and organizations that require a dependable and scalable communication solution.

Optus Pricing:
 

• Basic Plan: $27.50 per user/month
• Advanced Plan: $118.20 per user/month

eVoice is an innovative phone number provider in Australia. It includes features that improve your customer interaction as well as backend analytics. Its voice-to-email capabilities convert voice messages into written transcripts, making it a great tool for record-keeping and compliance.

eVoice’s advanced call reporting and analytics features provide you with valuable insights into call patterns and agent performance. It only improves communication efficiency and refines your customer service strategy.

eVoice Pricing:
 

• Starter: $14 per user/month
• Basic: $25 per user/month 
• Plus: $45 per user/month
• Pro: $60 per user/month
• Premium: $90 per user/month
• Ultimate: $125 per user/month

Ideal for businesses of all sizes, 3CX is a powerful and flexible phone system. Its strength lies in efficiently managing calls, particularly through the Call Park feature. This feature lets you place a call on hold and have it picked up by any team member from any location. With such flexibility, you can hand over the customer to the right agent during the live calls. Furthermore, its smart call routing and detailed analytics provide you with insights to optimize call handling and improve customer interactions.

3CX Pricing:
 

• Standard Plan: Free
• Pro Plan:  $20.83 per user/month
• Enterprise Plan: $25.25 per user/month

Dialpad is known for providing its AI-driven insights into call patterns and data. It helps you better understand your customer interactions, which you can use to make strategic decisions to improve customer service. Dialpad’s virtual Australian phone number comes with IVR recognition and omnichannel support that allow you to manage communications across different platforms effortlessly. Whether you are a small startup or a large enterprise, the platform can significantly boost productivity and improve customer interactions.

Dialpad Pricing:
 

• Standard Plan:  $15 per user/month
• Pro Plan: $25 per user/month

AVOXI sets it apart from other Australian phone number providers with its highly adaptable phone system designed to grow your business. This scalable phone system also stands out for its integration capabilities. You can connect the system with your existing software easily. This means you can keep all your tools in sync and streamline your operations without hassle.

AVOXI Pricing:
 

• Contact Plan: $19.99 per user/month
• Engaged Enterprise Plan: $39.99 per user/month

GoTo Connect makes it easier to manage the calls with its integration capability across different platforms. If your team works remotely or often travels, GoTo Connect could be your perfect phone number provider in Australia. Its key features include call ring strategies and custom chat surveys that can improve your customer support and internal teamwork.

GoToConnect Pricing:
 

• Basic Plan: $27.99 per user/month 
• Standard Plan : $29 per user/month
• Premium Plan : $39 per user/month

Ideal for businesses focused on customer care, CloudTalk stands out with its smart call management features that boost your customer service experience. Its feature, like sentiment analysis, helps you understand the mood of your conversations and adjust strategies accordingly. Moreover, its voicemail support and scheduling callbacks help tailor your communication to fit your customers’ needs.

CloudTalk Pricing:
 

• Starter: $25 per user/month
• Essential: $30 per user/month
• Expert: $50 per user/month

8X8 phone number provider in Australia is known for AI-powered workflows that automate routine tasks. This automated feature means less waiting for your customers and more time for your team to focus on what matters. And its additional features, like personalized greetings and wait time announcements, help make each customer feel special when they call.

8X8 Pricing:
 

• 8×8 Express: $12 per user/month
• X2: $24 per user/month
• X4: $44 per user/month

Aircall is often praised for its simple yet powerful phone system. You and your team can easily navigate and use the system without training. It is ideal for fast-paced sales environments and support teams, as its easy-to-use interface helps you easily manage high call volumes. Furthermore, Aircall’s auto-dialer and live chat improve the team’s productivity and make customer interaction more efficient and meaningful.
 

Aircall Pricing:
 

• Essential Plan: $30 per user/month
• Professional Plan: $50 per user/month

Businesses in Australia are increasingly adopting virtual phone numbers to boost connectivity while saving costs. Choosing the right Australian phone number provider is crucial. Each provider offers unique features tailored to business needs, from basic call management to advanced integrations.

While evaluating phone number providers in Australia, consider factors such as pricing, feature sets, scalability, and customer support. Calilio has comprehensive features designed to streamline communications and improve team collaboration. With robust service offerings and customer-centric solutions, our business phone system helps you establish a commanding business presence in Australia and beyond.

The best application for a second phone number in Australia is Calilio. It offers reliable, secure, affordable virtual phone numbers tailored to meet diverse communication needs.

You can easily obtain an Australian mobile number even if you're overseas. With services like Calilio, acquiring a virtual mobile number in Australia is straightforward and hassle-free.

It is possible to get your phone number with different service providers. You can choose your local Australian number, providing flexibility and personalization.

Yes, you can get a toll-free number in Australia. The VoIP service providers offer these free-to-call numbers online.