RingCentral vs OpenPhone: Which fits the best for You?

RingCentral and OpenPhone both provide affordable communication solutions to individuals and businesses. Before comparing them, let’s understand their basics and key features.

RingCentral (or RingEx) was established in 1999 in Belmont, California, U.S., and provides Unified Communication as a Service (UCaaS) for individuals and businesses of all sizes. It offers extensive communication features, such as Interactive Virtual Response, visual voicemail, call flip, live transcription (AI), call summaries, and more at affordable prices.

Through the RingCentral VoIP platform, you can also get a specific phone number to enhance business communication efficiently and effectively worldwide.
 

Key Features: RingCentral
 

• Interactive Voice Response (IVR): IVR enables you to automatically interact with your desired team or agent without speaking to a live agent. It is used to gather queries, respond to simple questions, route the caller to the right agent, and provide information to the customer efficiently and quickly.
• Video conferencing: This feature facilitates face-to-face communication between users. You can conduct meetings from anywhere at any time using this feature.
• Breakout rooms: Breakout rooms allow you to manage and split large meetings into smaller ones. You can easily split the groups of participants into one different room.
• Auto attendant: Auto attendant allows you to automatically greet callers and route the calls to the right person or department. This feature uses a virtual receptionist to handle and greet the callers.

OpenPhone has been providing its VoIP services to individuals and businesses since 2018. With the OpenPhone, you will benefit from unlimited calling, unlimited texting, shared phone numbers, and enhanced contact management tools with AI-powred features at low cost. It primarily targets smaller businesses and individuals.
 

Key Features: OpenPhone
 

• Call routing: Call routing is a call management feature that manages the call queue and routes the callers to the right person or department to resolve their issues quickly. It is commonly used in call centers to manage a high volume of incoming calls, reducing workload.
• Call forwarding: Call forwarding redirects or forwards incoming or ongoing calls to a preferred number. This feature allows you to reroute any calls whether from a landline or mobile phone, from anywhere. As such, it minimizes the chances of missing calls and the risk of losing customers.
• Voicemail transcription: Voicemail transcription converts audio voice messages into readable text format. It produces searchable voicemail transcripts, making it an easier and faster way to find specific information than listening to audio.
• Call Summaries: Call summaries allow you to manage and create a call summary of the phone conversation. Once generated, you can access them in the conversation threads. It provides a high-level overview of how the conversation with the callers went.

OpenPhone offers its VoIP services at a lower price than RingCentral. However, RingCentral provides more enhanced features and integration tools than OpenPhone.

Quick Overview: RingCentral vs OpenPhone
 

RingCentral offers comprehensive communication features, such as HD audio and video conferencing, visual voicemail, call flip, hot desking, and more. RingEx also offers collaboration platforms, such as unified communication tools, cloud file sharing and storage, integrated task management, and business analytics for efficient and effective workflow.

On the other hand, OpenPhone is more focused on voice communication features, such as call forwarding, call recording, call routing, AI call summaries, auto attendant, and more. Moreover, it also offers internet faxing features across all its pricing and plans, making it a more convenient VoIP solution. Likewise, its collaboration features include shared numbers, dedicated phone numbers, and more to interact with team members or customers.

RingCentral has three tire pricing and plans:
 

• Core: $30 per user/month
• Advanced: $35 per user/month
• Ultra: $40 per user/month, a monthly pay plan
   

(Note: In terms of paying annually, it has a core plan for $9.99/user/month, an advanced plan for $25/user/month, and an ultra for $35/user/month.)

RingCentral Pricing and Plan: Monthly
 

OpenPhone also has three tire pricing plans:
 

• Starter: $19 per user/month
• Business: $33,
• Enterprise: Custom Plan.

(Note: For yearly payments, it has a starter plan for $15, a business plan for $23, and an enterprise plan as a custom.)

OpenPhone Pricing and Plan: Monthly
 

Both OpenPhone and RingCentral offer improved AI-powered communication solutions. Some of the AI features of these two VoIP service providers include call summary, call forwarding, voicemail transcription, and more. These AI features can automatically manage calls and respond to customers, summarize the calls, generate reports, and provide an overview of conversations.

RingCentral provides customer support and services through various support channels, like 24/7 live chat, phone calls, and AI chats. These support channels are often responsive, successful, and easy to use, ensuring a good customer experience.
 

RingCentral is easy to use due to its modern and simple interface that includes all the necessary communication tools like calls, messages, and voicemails. However, due to its large number of communication features, new users may get slightly confused and face difficulty setting up. But, with the guide provided by RingCentral, you can easily set up this phone system.

OpenPhone, on the other hand, is known for its simplicity and user-friendly interface, which includes all the essential communication tools for calling, texting, and voicemails. Since it is primarily designed for individuals and small businesses, it has comparatively fewer communication features, making it easier to set up and use.

Both RingCentral and OpenPhone offer improved communication features, services, and functionalities for individuals and businesses. However, RingCentral and OpenPhone lack some crucial features.

RingCentral doesn’t offer auto-replies, unlimited file storage, or a unified inbox. On the other hand, features like video conferencing and fax are missing in OpenPhone. Due to these drawbacks, many businesses might look for better alternatives like Calilio.

Calilio is a business phone system that provides cloud-based VoIP communication solutions to individuals and businesses of all sizes. It fulfils most of the drawbacks of RingCentral and Openphone, with a broader range of availability in over 100 countries.

Comparison: Calilio vs OpenPhone vs RingCentral
 

What makes Calilio a better option:
 

• Provides all comprehensive communication features, including a unified call box, tags in dialer, internet fax, and HD video conferencing for individuals and businesses of all sizes.
• Provide VoIP services in over 100 countries, including free local numbers starting with the basic plan.
• Provides VoIP services at a lower price, which is $15 per user/month for the basic plan and $35 per user/month for the business plan.
• Provides 24/7 customer support through various support channels such as live chats, phone, knowledge-based AI support, in-person, and email, which is quick and responsive.

RingCentral is unique compared to other VoIP service providers with its wider integration tools and border communication features. It also uses a single app for all the communication platforms, such as texting, audio and video calling, and voicemail.

The top alternatives to OpenPhone are DialPad, Calilio, Vonage, and RingCentral. All these competitors provide enhanced VoIP communication solutions to individuals and businesses worldwide.

Nextevia, Calilio, and Vonage are the better alternatives to RingCentral, as they offer more communication features at lower prices.

Use OpenPhone to improve the communication system with its enhanced communication features efficiently and effectively.

RingCentral offers comprehensive communication features and a wide range of integration tools. It is suitable for large businesses that prefer extra communication features with customization options. On the other hand, OpenPhone is ideal for small businesses because it offers essential core communication features that are simple to use and set up at a low cost.

The significant difference between OpenPhone and RingCentral is that RingCentral is designed for businesses of all sizes with more communication features, whereas OpehPhone is designed for individuals and small-sized companies with basic features.