Comparing Ooma vs Vonage

Ooma is a cloud-based telephony system designed for small businesses. It  was listed as one of the fastest-growing private enterprises in 2015

Ooma offers advanced call features with mobile and desktop apps, making it easy for users to work remotely. Additionally, Ooma provides ads-on features that include compatibility with Amazon Alexa, DIY Smart Security, and Internet security options for home security purposes. Moreover, the setup process is simple, and you can activate your number in just 15 minutes.

Key Features:
 

• Virtual Receptionist: Automatically answers and directs incoming calls to the appropriate department without a live operator.
• Call Queuing: Hold the calls and route them to the next available member for minimal waiting times and smooth conversations.
• Call Logs: Collect, analyze, and record the call data for further insights.

Vonage is one of the leading VoIP service providers. Its flexible pricing caters to businesses of all sizes and offers high-quality, reliable service in different countries. It not only provides a scalable solution but also offers robust security measures and privacy features.

Vonage has over one million registered developers and serves over 100K businesses worldwide. Vonage's mission is to simplify communications, giving businesses easy-to-use tools to improve customer engagement without extra technical complexities.

Key Features:
 

• HD Voice Quality: Provide superior call quality with high-definition voice technology while reducing background noise and offering more natural sound.
• Call Analytics and Reporting: Analyze the call performance in detail and generate reports for in-depth insights.
• Spam Shield: Detect unwanted calls and messages and warn the users before they answer.

Both Vonage and Ooma provide diverse communication features and advantages that support overall business growth.
 

Vonage is known for its 99.995% uptime and offers multiple call features, such as virtual assistant, dynamic routing, conversation analyzer, voicemail to email, and business SMS.

Ooma provides over 100 features for small businesses. The distinct features are available through its three plans. Some of the key features include call forwarding, CRM integration, hot desking, auto-dialer, and more.

If you are looking for small business solutions, go with Ooma, and if you want more features for your large enterprises, then Vonage can be a suitable solution.

Vonage and Ooma both use HD voice technology to provide crystal-clear call clarity during conversations.

Vonage delivers a superior voice experience with high Mean Opinion Scores (MOS) and Answer-Seizure Ratios (ASR) technologies. Meanwhile, Ooma’s internal algorithm is automatically activated to prioritize telephone traffic and minimize call drops and disruption.

Vonage basic plans start at $19.95, the pro plan at $24.95, and the pro plus at $29.95. Among them, the essential plan includes all the basic features, and the pro/pro plus plan has unique features and facilities.

On the other hand, the Ooma mobile plan starts at $13.99, the premium plan at $20.99, and the advanced plan at $27.99.
 

Here, we can clearly see that Ooma’s plans are more affordable than Vonage's.

Vonage is integrated with over 20 third-party apps, such as Bullhorn, G-Suite, Hubspot, Office 365, Salesforce, and Google Workspace, making it ideal for businesses relying heavily on these tools. On the other hand, Ooma integrates 10+ third-party applications, such as Zendesk, Hubspot, Square, Jobber, and Zoho, which are suitable for startups and small businesses.

Vonage and Ooma provide 24/7 customer support to resolve issues and inquiries related to the business phone system. For both, customer support initially includes live chat, online resources, and phone support.

Vonage uses security features like data encryption, multiple authentication, and other security compliances to ensure secure communication without interruption. Its security protocol also includes antivirus protection and a virtual firewall to protect your system from scammers and attackers. On the other hand, Ooma adopts essential home security features to protect contact details and other factors.

Vonage and Ooma are rated on different websites for their reliability and accessibility. Vonage is rated as an alternative solution for maximum intensity and versatile properties. On the other hand, Ooma is considered an alternative platform that not only provides a virtual number but also cares about customers.
 

While both Ooma and Vonage are popular virtual phone service providers, Calilio distinguishes itself as the best alternative to Vonage and Ooma with its comprehensive VoIP features set and superior call quality.

Our platform offers advanced calling features like sentiment analysis, which generates detailed reports on user's emotions, whether positive, negative, or neutral. Additionally, Calilio’s internal messaging feature enables instant messaging between team members for effective collaborations. Likewise, its other standout feature - a unified callbox centralizes all communication methods like voice, video, call, and text in a single interface.

Moreover, Calilio’s plans are more affordable and transparent than the above two contenders. Our basic plan starts at $12 per user monthly (billed annually). We also provide a business plan at $28 and a customized enterprise plan that fits your diverse business requirements and budget. So, if you’re looking for a better alternative than Ooma and Vonage, Calilio can be an ideal solution.

As we can see, both providers are reputable and reliable communications tools that offer advanced features at affordable prices. Choosing between Ooma and Vonage depends on budget, features, and preferences. Ooma, with its user-friendly interface and simple solutions, can be suitable for starters and small businesses. In contrast, Vonage can be better for medium to larger enterprises seeking advanced VoIP features and a customized phone system.

No, Ooma is not the same as Vonage. Although both offer virtual numbers for different countries, each has unique features and customizable pricing.

Ooma could be best for small businesses. It provides reliable pricing plans and advanced features that fit small-sized business needs.

After a subscription, Ooma offers a free number within the US and Canada, while Vonage provides a 14-day free trial period.