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Talkroute is a popular virtual phone number provider for small to medium-sized businesses. Despite being a well-known platform, many seek other options that provide better services.
In this blog, we will compare the top Talkroute alternatives, including their features, pricing, and customer support service, to see which one might be suitable for your company's requirements. Let's get started.
What Is Talkroute?
Talkroute is a cloud-based modern communication platform that provides a virtual number for making and receiving calls. Its features, such as call forwarding, routing, call recording, call stacking, single and multi-level auto attendant, and live call transfers, enhance communication experiences.
Pricing of Talkroute
Talkroute has four different pricing plans, each offering various features suitable for every organization.
Basic Plan: At $19/month, this plan is suitable for start-ups or individuals who need limited/basic calling features.
Plus Plan: At $39/month, this plan is suitable for small and growing companies that need more than one phone number.
Pro Plan: At $59/month, this plan is ideal for medium-sized organizations with multiple teams and departments that need advanced features.
Enterprise Plan: It offers customizable options based on specific business needs and is suitable for larger enterprises with complex communication requirements.
Why Do Businesses Look for Talkroute Alternatives?
Talkroute offers limited features like call forwarding, routing, voicemail, and caller ID. It also provides poor customer support and is considered high-priced compared to other VoIP providers, making it less appealing for enterprises that need a robust communication system.
Limited Features
Compared to other VoIP platforms, Talkroute offers limited features that might not be suitable for large enterprises looking for advanced services. Furthermore, its basic plan lacks many services that are available only after an upgrade.
Limited Customer Support
Talkroute has issues providing timely assistance, which can frustrate users and companies. Firms may experience downtime or delay without strong and responsive support, affecting their operations and productivity.
High Pricing
Talkroute's high pricing plan is another reason organizations seek budget-friendly alternatives. The provider offers limited features in the basic plan that are suitable only for individuals or start-ups. As companies grow and need more advanced features, they must switch to high-tier plans, which are comparatively expensive.
Confusing Setup
Talkroute's confusing setup makes it complicated for users who don't have high-tech knowledge. If a platform is difficult to navigate, it leads to wasted time and frustration, especially for small businesses, who may later look for alternatives that offer user-friendly installation procedures.
Comparing Top 8 Talkroute Alternatives for Business
Providers | Features | Pricing |
Calilio |
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Nextiva |
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Aircall |
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Dialpad |
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MightyCall |
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Grasshopper |
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Vonage |
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JustCall |
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(Note: Some prices may vary depending on monthly or annual billing.)
Calilio
Calilio is a modern communication platform that offers virtual numbers for over 100+ countries. It allows users to make audio calls over the Internet instead of using traditional phone lines. The platform provides advanced features such as a unified callbox, internal message, call forwarding, and others that meet today's business requirements at an affordable price.
Key Features of Calilio
Unified Callbox: Centralizes communication tools like calls, SMS, and voicemails in one interface.
AI Call Summary: Automatically summarizes the overall call and analyzes the sentiment.
Internal Message: Allows users to send messages to each other directly for quick information exchange without needing external messaging tools.
Call Notes and Tags: Add notes during or after a call to note important information
How Do Calilio and Talkroute Compare?
- Calilio has superior reliability and flexibility compared to Talkroute.
- It has more comprehensive analytics tools.
- It has better customer support options.
Nextiva
Nextiva empowers customers with various communication tools that help enterprises grow fearlessly. It enhances consumer lifetime value, operates more efficiently, and maximizes investment technology. The platform supports unified communication, integrating voice, video, and messaging, which makes it easier for the team to collaborate effectively.
Key Features of Nextiva
Unlimited Online Faxing: Send and receive faxes over the Internet without any traditional fax machine.
Free Local Phone Number: Upon sign-up, receive a free local phone number to help you establish a regional presence.
Advanced Call Management: Manage inbound calls and guides customers to the correct department.
How Do Nextiva and Talkroute Compare?
- Nextiva provides a broad range of features suitable for larger companies, while Talkroute offers basic features.
- Nextiva’s analytics and reporting tools are more advanced than those of Talkroute.
- It offers 24/7 customer support, whereas Talkroute gives limited hours.
Aircall
Aircall is a communication platform designed specifically for large companies. It enables seamless voice communication through an app on computers and smartphones. It also eliminates the need for traditional desk phones, allowing teams to set up quickly and operate from anywhere.
Key Features of Aircall
Toll-Free Number: Offers toll-free numbers for businesses to give customers a free way to reach them.
Call Routing: Automatically redirects calls to the right team members based on predefined rules.
Call Transcription: Converts voice calls into text, making reviewing and referencing conversations easier.
How Do Aircall and Talkroute Compare?
- Aircall is better suited for sales and customer support teams needing advanced communication tools, while Talkroute is ideal for smaller firms needing essential call management.
- Aircall provides a more robust features set, including advanced analytics and integration, while Talkroute is more straightforward.
Dialpad
Dialpad is an AI-powered communication provider that allows companies to handle phone calls, messages, and video meetings in a single location. Whether you use a smartphone, computer, or tablet, it ensures that teams stay connected no matter where they are.
Key Features of Dialpad
AI-Powered Transcription: Get real-time call transcription and sentiment analysis for improved insights.
Manual call recording: Allows users to record phone conversations as needed easily
Click-to-Call: Initiate calls directly from web browsers or applications.
How Do Dialpad and Talkroute Compare?
- Dialpad supports companies of all sizes, whereas Talkroute mainly targets small and medium-sized businesses.
- It offers AI-powered tools, while Talkroute mainly focuses on voice routing and call forwarding.
MightyCall
MightyCall is a cloud call center software built for individuals and start-ups. It streamlines customer interaction management by handling calls, texts, and voicemails through a virtual number. The service provider’s application is simple to set up and packed with useful features like call forwarding, voicemail-to-email, and customizable greetings, all aimed at making companies' communication efficient.
Key Features of Mightycall
Call Routing: Easily route calls to any device based on availability.
Voicemail Transcription: Convert voicemails into text for easy reading and management.
Custom Greetings: Personalize customer interactions with tailored messages.
How Do Mightycall and Talkroute Compare?
- MightyCall provides omnichannel communication (calls, social media, email), while Talkroute focuses mainly on call routing.
- Mighycall is integrated with various CRMs, offering customer management, while Talkroute primarily focuses on call handling.
- MightyCall's customer support is generally rated higher, offering 24/7 customer support compared to Talkroute.
Grasshopper
Grasshopper is designed for entrepreneurs and small organizations that need a professional phone presence regardless of a physical office location. You can use your business number on your mobile device to make and receive calls wherever you are. Features like call forwarding, voicemail transcription, and extensions for team members allow you to stay connected no matter where your work takes you.
Key Features of Grasshopper
Virtual Phone System: Manage company calls without a physical office line.
Multiple Extensions: Create extensions for different departments or team members.
Mobile App: Manage calls, texts, and voicemails from a mobile device.
How Do Grasshopper and Talkroute Compare?
- Grasshopper offers a broader range of features that are suitable for small companies.
- Compared to Talkroute, Grasshopper’s plans are low-priced.
- Grasshopper is highly mobile-friendly, with robust apps for both Android and iOS, whereas Talkroute focuses more on on-call management.
Vonage
Vonage provides internet-based (VoIP) phone services for both individuals and companies. It delivers an extensive range of business communication tools, including voice, video, and messaging capabilities. Known for its scalability, Vonage adapts well to organizations of all sizes, from small startups to large enterprises.
Key Features of Vonage
Comprehensive VoIP Features: Over 50 features, including video conferencing and call monitoring.
Call Announce: Plays a message with the caller's name or number before you answer.
AI Integration: Incorporates AI into its services to make communication more innovative and efficient.
How Do Vonage and Talkroute Compare?
- Vonage offers a more extensive range of features, whereas Talkroute's features are rich but do not match the former’s offerings.
- Vonage provides extensive API integrations for company customization, whereas Talkroute offers a more straightforward phone system.
JustCall
JustCall is tailored specifically for sales and support teams. It offers a cloud-based phone system that handles calls, texts, and entire call center operations through web or mobile apps. CRM integrations like Salesforce and HubSpot allow businesses to streamline and manage customer interactions more effectively.
Key Features of JustCall
AI-Powered Features: Includes call scoring, sentiment analysis, and real-time agent assistance.
Call Barging: Enable a third person to enter a call without ending and transferring.
Extensive CRM Integrations: Connect with over 100 CRMs to streamline workflows.
How Do JustCall and Talkroute Compare?
- JustCall's advanced AI capabilities for call analytics and coaching surpass Talkroute's offerings.
- JustCall offers SMS and messaging alongside voice, whereas Talkroute primarily focuses on voice communication.
- JustCall supports more advanced call center features, making it more suitable for firms with high call volume.
Choose the Best Talkroute Alternative for Your Businesses
When choosing the best Talkroute alternative, consider business requirements, features, pricing, and customer support. Each option offers many features and pricing that cater to every company. You can choose the one that fits your company's requirements and enhances productivity.
Among many Talkroute alternatives, Calilio is a great and reliable VoIP platform offering advanced features at affordable prices. It provides a virtual number for more than 100 countries, which can benefit organizations that want to establish their market globally.
Frequently Asked Questions
Is Talkroute free?
No, Talkroute isn't free. However, it offers a 7-day free trial for businesses or individuals who want to check its service quality.
Is Talkroute a VoIP?
Yes, Talkroute is a VoIP platform that provides comprehensive communication through an internet-based phone system.
Can you transfer calls with Talkroute?
Yes, Talkroute allows you to transfer incoming calls seamlessly to any phone number, extension, or team member within your system.
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