Introducing IVR for smoother call routing. Guide customers to the right support with clear, customizable menu options.

Call Forwarding to Redirect Your Calls to a Different Number

Q: What is the difference between conditional and unconditional call forwarding?

Conditional call forwarding only redirects calls under specific conditions, such as when the line is busy or unanswered, while unconditional call forwarding redirects all incoming calls to another number automatically.

Q: Can I forward calls from my virtual number to a mobile device?

You can easily forward calls from your virtual number to any external mobile number. It ensures you remain accessible wherever you are.

Q: Is there a limit to how many times a call can be forwarded?

There is no limit on how often a call can be forwarded; however, you must set up your forwarding rules efficiently to avoid unnecessary delays.

Q: Can I change my call forwarding settings after they’ve been set up?

You can update, disable, or change your call forwarding anytime from Calilio’s settings.

Calilio ensures you never miss a call, no matter where you are. Our call forwarding feature allows you to divert incoming calls to any number when you cannot answer a call on your primary phone. It keeps your business line active and accessible at all times.

Call forwarding with virtual numbers.
Redirect calls instantly.
Customizable call forwarding service.
Stay connected on any device.
Perfect for remote work.

A girl display the call forwarding to redirect your calls to a different number

Always Be Available for Your Customers

A call forwarding service ensures customers can always reach you, even if you are not at your desk. Forward calls to another number or colleague so no call goes unanswered.

A girl is display always ready or available for customers

Set up Call Forwarding on Any Device

Calilio makes it easy to set up call forwarding on any device. Set up call forwarding through your smartphone, tablet, or computer and manage your calls efficiently from wherever you are.

A man is display the call strategy condition in call forwarding

Flexibility for Remote Work

Our call forwarding is ideal for businesses with remote teams. Divert your incoming calls to remote team members, enabling them to stay connected and accessible wherever they work.

Customize Conditions for Call Forwarding

Customize how and when calls are forwarded. You can either forward calls unconditionally or set specific conditions for call forwarding.

Unanswered Calls

Automatically forward unanswered calls to another number.

Busy

Redirect calls to another line when your primary number is busy.

Unreachable

Forward calls to a different number if your phone is off or out of service.

Setting Up Call Forwarding with Calilio

Setting up call forwarding involves signing up for Calilio and purchasing or porting your existing number. Once your number is set up, you can enable call forwarding to direct calls from one number to another.

Getting a Virtual Number for Call Forwarding

Follow the steps below to purchase new virtual numbers or port existing ones to Calilio.

Sign up for Calilio with a suitable plan.
Go to Settings> My Numbers.
You will see “Purchase Number” and “Port Existing” options.
Activating your number may take a few hours to a few days.

Display the getting a virtual phone number for call forward

Enabling Call Forwarding on Calilio

Once your phone number is activated, you can navigate the settings to enable call forwarding on Calilio. Follow the steps to set up call forwarding for your number.

Select the “three dots” next to your number and click Number Setting.
Toggle on the Call Strategy option.
Choose between Conditional Call Forwarding and Unconditional Call Forwarding.
Toggle on Unconditional Call Forwarding to automatically forward all incoming calls to another number.
If you Toggle on Conditional Call Forwarding, select when to forward calls: Unanswered Calls, Busy or Unreachable situations.
Enter the destination number where you want the calls to be forwarded.
Save your settings to activate call forwarding for your number.