Introducing IVR for smoother call routing. Guide customers to the right support with clear, customizable menu options.

AI-powered Call Reports with Transcription and Call Summary

Q: How is AI used in call centers?

AI automates call routing, provides real-time call transcriptions, analyzes sentiments, and generates call summaries to improve operational efficiency in call centers.

Q: What is an AI-generated call summary?

An AI-generated call summary is a concise recap of a phone call created by AI technology. It highlights key points, decisions, and sentiments expressed during the call, allowing quick review without listening to the entire conversation.

Q: What is the AI that summarizes phone calls?

One example of an AI tool that summarizes phone calls is Calilio. It analyzes audio from calls to extract and present the main ideas and outcomes.

Q: Is there any AI to make a report?

AI technologies can automatically generate detailed reports from data inputs such as call recordings, customer interactions, and other digital communications.

Automate your call analysis with AI-powered call reports: transcription, sentiment analysis, and automated summaries in one powerful tool.

Turn every word spoken during a call into text. Review and analyze calls without listening to recordings.
Track the sentiment of each conversation. Calilio determines if a call is positive, negative, or neutral.
Get summaries of calls that highlight the main points and outcomes. Quick insights to help decide faster.

ai display many features in transcription and call summary

AI-Driven Performance Metrics

Monitor agent performance efficiently and provide unbiased performance insights. AI reports replace manual monitoring by supervisors.

Identify the Top Reasons for Calls

Automatically identify common themes in calls. Our AI-powered call report highlights frequent customer inquiries, helping you address common customer concerns efficiently.

Call Conclusion Insights for Follow-ups

Receive concise conclusions for each call. Quickly understand the outcome and necessary follow-up actions without listening to the entire call.

Improving Team Performance with the Right Training

Equip your team for success with targeted training based on precise AI-generated call insights. Enhance skills for efficient business operations.

Enhanced Agent Training

Train staff more effectively using detailed call insights.

No Manual Monitoring

Cut down on time-consuming supervisory tasks.

Faster Decision Making

Quickly make informed decisions based on call summaries.

AI-generated Call Transcription

Automatically transcribe every call detail. Our AI call reports include complete transcripts for you to review conversations anytime, ensuring no detail is missed.

Sentiment Analysis with 99% Accuracy

Understand the mood of each call. Calilio’s AI detects whether calls are positive, negative, or neutral. It helps you grasp customer sentiment instantly.