7 Benefits of Toll-Free Number: Boost Your Customer Service and Branding

Toll-free numbers are special phone numbers with specific digits of code (prefix) that allow callers to communicate with no charges. On behalf of the caller, the business or someone who owns the number pays these charges for incoming and outgoing calls.

Toll-free numbers start with a special prefix. The North America Numbering Plan’s (NANP) toll-free phone numbers have the code prefixes 800, 833, 844, 855, 866, 877, and 888, which serve all NANP-planned countries, including the US and Canada.

Toll-free numbers benefit both businesses and customers. Customers can call any business for free while improving the brand image of the business. 

The toll-free numbers help businesses to provide seamless communication channels for anyone who is trying to connect with them. Since toll-free numbers do not charge call fees, customers can call anytime for any queries without hesitation. This helps to improve their experience, encouraging frequent calls. 

With toll-free numbers, the business looks well-established and valuable. Most customers view such numbers as a sign of professionalism and trustworthiness. These numbers indicate that the business is customer-oriented, ensuring good customer experiences. This is especially beneficial for startups or small businesses as they help to improve brand awareness easily and quickly. 

Unlike local phone numbers, toll-free numbers are not tied to specific locations. With the toll-free number, customers can make free calls from anywhere at any time and be accessed from anywhere. This is great for businesses to provide a nationwide presence. Moreover, with international toll-free numbers, you can also create a global presence for your business.

Toll-free numbers can be good marketing tools for businesses as they have a wider customer reach capacity and a high potential to improve customer engagement in less time. As these numbers are free and do not charge long-distance call fees, promoting the product is more efficient and effective. It increases the chances of getting a call-back for inquiries. 

Toll-free numbers associated with Voice over Internet Protocol (VoIP) services are based on cloud technologies that offer extensive communication features with the most reliable and secure functionalities. Unlike traditional phone systems, VoIP uses the internet to monitor, manage, and control calls 24/7, ensuring maximum uptime and enhanced communication features. Such technologies also help to manage and control calls with greater reliability and security.

The toll-free number helps increase the volume of customers with its free call costs. The customers will call you more often for inquiries or customer support. This frequent interaction also provides you the opportunity to boost your sales. 

Toll-free numbers are often available in the easy-to-remember sequences. You can select the number that is easy for your customers to recall. Moreover, these numbers are also available as vanity numbers, which involve a “word’ in a contact number. For example, if you have a flower business, you can get your business number as 1-800-FLOWERS. 
 

You can get a toll-free number for your business from various Voice over Internet Protocol (VoIP) service providers.

Here are the steps to get a toll-free number:
 

1. Choose a Service Provider: Choose a service provider that provides comprehensive communication features and fits your needs and budget.
2. Setup your Account: After choosing the service provider, set up your account on their platform. During the process, you may need to provide the necessary details like email address, phone number, and password to use.
3. Select a Prefix: Select a prefix code associated with the toll-free numbers of a specific country as you prefer. For example, in the US, you can select from prefix code such as 800, 833, 844, 855, 866, 877, and 888 for free numbers.
4. Assign and Activate the Number: Next, choose from the available numbers. Then, secure your number by following the instructions for payment and checkout. Most providers instantly activate your number.

• Find a best service provider that fits your budget and needs. If you serve a global customer base, ensure your service provider offers international calling capabilities.
• Research the prefixes as they vary between countries. Choose a prefix targeting your business location.
• Consider using various plans and offers the service providers provide to reduce costs.
• Vanity numbers (e.g., 1-800-FLOWERS) can make it easier for customers to remember your business. If this is a priority for branding, inquire about these with your provider. .

Toll-free numbers not only helps to improve customer engagement and increase customer satisfaction but also increases brand awareness, credibility, and trust. You can get a toll-free number online from VoIP service providers.

Get your toll-free phone number from Calilio. Our phone number comes with a range of VoIP features to further improve your customer experience. Sign Up today!

People use a toll-free number to make calls within specific regions for free. It is also used to make long-distance calls at no charge.

A toll-free number works similarly to a typical phone number but with a specific prefix code instead of an area code. Also, the caller does not have to pay the charge for the call. Instead, the phone number owner bears all the cost. 

If your priority is customer experience and service, select toll-free numbers. They provide a more cost-effective communication channel than a local phone number. However, if you’re looking more for a local presence, then local numbers can be a better option. It establishes your business as a local entity, which helps to build customer trust. 

The business or owner of the phone number pays for a toll-free number, making it free for the callers.

Some of the best toll-free number providers are Calilio, RingCentral, OpenPhone, Dialpad, and Vonage. They offer a range of business communication features with their numbers.