How to Use the Same Phone Number on Two Phones?

Published 21 August 2024

can you have two phones with the same number

Table of contents

Effective collaboration and communication enhance productivity and swift, even flow of organizational operations by promoting employee teamwork. Miscommunication or any communication barriers can cause marketing failures and sales loss. According to the State of Business Communication, 72% of business managers think their team productivity increased with effective communication.

During peak hours, when you get a high volume of customer calls, you might be unable to answer them all individually. When you don’t assist users on time, you lose potential customers, ultimately hindering sales. Therefore, to bypass such issues, businesses utilize number sharing to use the same single number to receive calls on two or multiple phones. Yes, you can have two phones with the same number.

Benefits of Having the Same Number in Two or Multiple Phones

If you run a business, small or big, you need a team to support you, handle calls, approach prospects, and address issues. Using employees’ phone numbers for your business is not wise since they can leave your company anytime. Using different phone numbers or constantly changing contact numbers portrays unprofessionalism. Therefore, using the same number for customer support is the best way to maintain a good brand reputation, expand reach, and increase sales.

Relentless Customer Support

If your team members have the same number as you, they can handle customer inquiries in your absence or when you are busy. Having two phones with the same number ensures that even when you cannot address customer issues personally, someone will represent your business and provide timely customer support.

Maintain a Professional Brand Image

A brand can get optimum recognition only when it regularly engages with its customers in person. Timely support helps customers save time and accomplish call objectives, which fosters brand reputation and customer loyalty. Besides, using consumer hotlines for your business is unprofessional and makes the public doubt your business's authenticity.

Never Miss a Prospect

Having the same number on multiple phones allows you to divide support and cold calls among your two employees. You can simultaneously pitch to potential clients while addressing the rest of the customers’ issues. You also do not have to worry about queue tasks and manage calls better when you divide calls among multiple people.

Increase Sales

When you have two phones with the same number, you and your team can approach more people and generate more leads for better sales. Missing client calls or being unable to reach the target audience stops you from making the public aware of your brand and making visible changes in your sales rate.

How Can You Have the Same Number in Two Phones?

When multiple people work together through a single number, it optimizes communication efficiency and maintains a professional brand image. Number sharing is a feature that allows you to have two phones with the same number.

Having the same number on multiple phones helps businesses manage high volumes of calls daily or provide continuous customer support. When a call is made to the shared number, the number will ring simultaneously or as per the predetermined sequence on two phones, ensuring the available one attends the call.

Telecommunications Service Providers (TSP) and VoIP (Voice over Internet Protocol) providers offer number sharing; however, telecommunication service has some limitations.

Number Sharing in Telecommunications Service Provider (TSP)

Many telecommunication service companies like Verizon, T-Mobile and Optus offer a feature to have the same number on up to 5 phones. They charge a certain fee and taxes for each connected phone every month. The cost usually ranges from $15 to $30 for each device.

Note that to share the same number, all your devices must be compatible with the feature, and you may face restrictions regarding functionality and geographic coverage. Additionally, managing multiple devices on a single number can sometimes lead to missed or delayed notifications. Consult your mobile carrier to understand these aspects fully, including availability, pricing, and compatibility requirements.

VoIP Service to Have the Same Number in Two Phones

Unlike TSP, which allows you to share the same number in up to 5 phones, VoIP service providers let you share the same number to unlimited phones. If you have a scalable business where your customers prefer to contact you via your phone number or expect a quick emergency response, you must consider VoIP phone service.

VoIP services operate over the Internet, allowing you to make and receive calls from anywhere with a local calling charge. Unlike traditional phone systems, VoIP lets you use the same number across multiple devices, including phones, laptops, and tablets. It ensures your team can stay connected and responsive, whether in the office or on the go.

According to Forbes, 71% of employees prefer working remotely for a better work-life balance. VoIP allows employees to work online, increasing job satisfaction and productivity while decreasing employee stress, turnover, and absenteeism.

VoIP phone service offers significant advantages beyond number sharing. For example, call forwarding ensures no call goes unanswered, and voicemail-to-email allows easy message retrieval.

Calilio is an ideal solution for businesses looking for VoIP phone service. Our cloud phone system allows you to either port and share your existing carrier phone number or buy a new virtual number and share it among your team.

Which is Better for Number Sharing? TSP or VoIP

TSP and VoIP revolve around the same motive of making a single number accessible to multiple users, but the features and benefits they offer differentiate them. TSPs have limited device number-sharing capabilities, higher costs, and less flexibility, making them inappropriate for business scalability.

On the other hand, VoIP service providers let number sharing among multiple devices, allowing flexibility and scalability. Additionally, it is cost-effective and includes additional features like call forwarding, call management tools, and interactive voice response (IVR). For businesses and organizations that manage high call volumes each day, VoIP number sharing can be more sustainable and economical.

Features	Telecommunications Service Provider	VoIP Service Provider
Flexibility	Limited user access and difficult customization options.	There is no user limit and smooth integration with various users and devices through software.
Scalability	There is no provision for scaling.	Easily scalable and lets you add or remove users easily through software.
Cost	Involves installation, service, and miscellaneous fees.	Predefined subscription plans with no hidden costs.

Conclusion

Multiple device/user access for the same number is a practical solution for enhancing business communication, customer service, and productivity. Companies can set up one toll-free contact number for multiple agents so that the customers always get timely assistance from your company representatives. Likewise, the companies can use the same number for cold calling to maintain a professional brand image among the public.

Calilio offers incoming call routing options, which divide high call volumes to the same number among different users and ensure you never miss a call from your potential customers. Besides, you can allocate incoming calls in a queue if the employee is busy so that the customers get customized support and interaction. Sign up today to use the same number on two different phones.