What Is a VoIP Dialer? How Does It Benefit Your Business?

A VoIP dialer is a tool for making phone calls automatically, skipping the manual dialing process. It generally comes integrated with a VoIP business phone system and uses the internet instead of a regular phone line.

The VoIP dialer checks things like if a number is busy, disconnected, or the call goes to voicemail before transferring the call. It only connects the call to an agent when a live person answers. This way, agents don’t waste time on calls that won’t be answered or don’t go through. 

VoIP dialers are commonly used by companies that make frequent calls, such as call centers, and help businesses make more calls in less time.

The different types of VoIP dialers include predictive dialers, power dialers, preview dialers, progressive dialers, and auto-dialers.
 

• Predictive Dialer: This system automatically dials a list of phone numbers simultaneously and connects the calls to available agents. It predicts when an agent will be free and dials the next number accordingly. Hence, a predictive dialer can be the best-suited VoIP dialer for the call center.
• Progressive Dialer: A progressive dialer differs from a VoIP predictive dialer in a key way: it dials the next number only when an agent is available. This dialer eliminates the risk of over-dialing or dialing too many numbers at once, reducing the likelihood of dropped calls. It is better suited for customer service and more consultative calls.
• Power Dialer: Unlike the predictive dialer, it does not predict when an agent will be available. A power dialer is built to dial the number as soon as an ongoing call ends. It suits businesses that want to increase call volume without wasting time.
• Preview Dialer: As the name suggests, a preview dialer shows the number it will call, along with call history, contact details, and necessary contextual information. This gives the agent the chance to decide whether or not to make the call. This dialer is often used in sales or customer service environments and for high-value or complex transactions.
• Auto/Robo Dialers: This is a dialer system that automatically dials phone numbers and delivers pre-recorded messages when the call is answered. Businesses use it for telemarketing, customer service reminders, or broadcasting important messages or information to improve productivity and minimize downtime between calls.

A VoIP phone dialer helps boost your ROI by increasing employee productivity through its many call management features.
 

• Increases Productivity: As mentioned earlier, with a VoIP dialer, agents spend less time dialing numbers manually and more time talking to customers. It lets agents quickly move on to the next call, increasing efficiency and productivity.
• Return on Investment: As VoIP dialer makes excessive calls at once, it is easier to reach potential customers, ultimately increasing sales. Furthermore, it offers features like call recording and monitoring, helping businesses identify where to improve their customer service.
• Advantageous Features: VoIP dialers often come with helpful features like call recording, monitoring, analyzing, and performance tracking, assisting companies in making data-driven decisions.
• Flexibility and Scalability: Since VoIP dialers are integrated into a VoIP application, you can use it from anywhere with just the availability of the internet. Furthermore, you can expand the contact list by adding or removing numbers effortlessly.
   

Before selecting the VoIP Phone Dialer for your business, consider the service provider’s reliability in customer service, supported call quantity, security protocols, and available features.
 

• Call Quantity: Consider how many calls you need to make daily. For instance, if you are a call center that needs to make an excessive amount of calls, it is better to choose a VoIP predictive dialer. Similarly, a robo/auto dialer can be beneficial for telemarketing companies.
• Security: Security is important in VoIP phone systems. Ensure that your selected provider offers encryption and other security measures to safeguard sensitive and confidential information.
• Customer Support: Using VoIP dialers may be confusing in the beginning and may need much technical assistance and training. So, select a provider with 24/7 customer support who can assist you in any time you need.
• Features: Also, check whether it offers additional features. Some must-have VoIP dialer features are answering machine/voicemail detection, projecting a local caller ID, and CRM (Customer Relationship Management) integration.

VoIP dialers can improve agent productivity by connecting the agents to the callers automatically without them needing to dial the numbers one by one. As such, it helps improve customer service, optimize workflows, and reduce operational costs. However, when choosing the right VoIP dialer, you need to be extra careful.

First, assess your specific needs and determine your team’s call management requirements, as different types of dialers serve different purposes. If your team needs to reach a large number of customers quickly and efficiently, a power dialer could be the perfect fit. For instance, Calilio’s power dialer is designed for businesses that prioritize speed and efficiency. It automatically dials the next number as soon as an agent is free, so you do not have any downtime.

A VoIP dialer automatically dials the number, while a regular phone needs manual dialing.

Yes, VoIP dialers are often used for international calls, too.

Yes, setting up a VoIP dialer is easy. It is often available as the essential call management feature within a VoIP phone system, and your provider can guide you through the setup process.

The best VoIP dialer depends on your needs and requirements. For example, for a telemarketing company, a robo/auto dialer is suitable, whereas for a call center, a predictive dialer can be the better option.