Google Voice vs Zoom Phone: Choosing The Best Option

Google Voice is a popular online phone system that offers advanced internet communication solutions for individuals and businesses. It has two plans (Personal Plan and Business Plan) suited for individual as well as small business needs. Google Voice personal plan is free, and the business plan is paid to use. It manages and controls inbound and outbound calling, making it a more effective communication solution.

Google Voice's business plan includes more communication tools than the personal plan. These tools are auto attendants, ring groups, and global access. Businesses can also get a Google phone number (custom phone number) for 14 different countries, including the USA. It is primarily designed for small-sized companies.

• Ring Groups
  
  Google Voice has a ring group feature for businesses. It allows the right team members or departments to answer calls using one Google Voice number, improving call routing. The call cloud rings all the members of the teams until someone answers the call, eliminating missed calls.
• Auto Attendants
  
  Google Voice’s auto attendants direct callers to the correct person or department, helping call centers to manage and control large volumes of customers. Its functions include incoming call answers, greeting messages, call routing, and call transfer.
• Voicemail Transcripts
  
  Google Voice’s voicemail transcripts help to convert voicemails or speech to text format so you can read and understand them easily. Voicemail transcripts are searchable, which makes it easy and faster to find information rather than relistening.
• Summary Cards
  
  Summary cards help to represent information or data visually at multiple dimensions and metrics as an overview. It improves user experience and business workflow, enhancing efficiency and productivity.

Zoom is a popular VoIP phone system that provides a platform for communication for individuals and businesses. It is available for both computer and mobile devices. Zoom offers both free and paid plans for personal and business purposes. Zoom Phone is the leading communication solution in the market, with its reliability, cost-effectiveness, and ease of use.

Zoom Phone offers communication solutions like HD audio and video calls, AI assistants, video meetings, and remote work to boost business efficiency and productivity. Zoom’s AI also helps users improve their communication skills. In addition to that, it provides call recording and call tracking features in real-time. Among the different alternatives to Google Voice, Zoom is a reliable option.

• AI Assistant
  
  Zoom Phone AI can assist you in writing emails, summarizing meetings, and creating chat reports. It allows users to identify trends, provides insights, and supports decision-making to improve communication skills efficiently and effectively.
• Conferencing and Collaboration
  
  Zoom is famous for its enhanced conferencing and collaboration capabilities. It supports up to 1000 participants in a single meeting. Video conferencing allows businesses to have real-time meetings and better collaboration with team members. Collaboration features include whiteboards, calendars, screen sharing, and a break-out room for efficient and productive teamwork.
• End-to-end Encryption
  
  Zoom provides end-to-end encryption to protect users’ information from unauthorized users. It ensures that other persons cannot access the information without permission.
• HD Audio and Video
  
  Zoom Phone provides high-quality audio and video, ensuring a better user experience through Zoom meetings. The user faces clear and detailed audio and video calling during meetings, which helps them communicate effectively.

Comparing Zoom Phone vs Google Voice regarding features, availability, security, pricing and plans, and integration capabilities. The comparisons are as follows:

Google Voice has two categories: personal (free plan) and business (paid plan) purposes. The business plan has three different plans with various communication features. Google Voice does not include annually paid plans for business communication.

The three available plans are Starter for $10/month, Standard for $20/month, and Premier for $30/month, each for one user.

Monthly: Pricing & Plans
 

On the other hand, Zoom also has five categories: personal, business, education, healthcare, and developer. The business plan has three different plans with various communication features. Zoom includes monthly and annually paid plans for its business plan.

The three available plans are US & Canada Metered plan for $10 per user/month, US & Canada Unlimited for $15 per user/month, and Global Select for $20 per user/month.

Monthly: Pricing & Plans
 

Zoom phone pricing and plans are better since it offers enhanced communication services at just $15 and $20 compared to Google Voice, which is $20 and $30, respectively.

Google Voice and Zoom Phone provide a user-friendly interface with various communication tools and features. These features include texting, call holding, transferring, and switching the calls. Users can get calls, messages, and voicemail features instantly on Google Voice's dashboard, and chats, meetings, phone, voicemails, and contacts with history instantly on Zoom Phone's dashboard.

However, regarding ease of use, Google Voice is the best choice compared to Zoom. Google Voice has built-in communication tools, such as Google Meet, Google Drive, and Google Calendar. That means users do not have to rely on third-party integration and add them individually, which consumes time.

Google Voice and Zoom phones offer high-quality phone calls and video conferencing with enhanced collaboration features. However, they differ according to the maximum number of participants and the maximum duration of the meeting.

Google Voice has a maximum participant limit of 25 and supports 100 participants in a Google Meet, which lasts 24 hours in its business plans. On the other hand, Zoom phone hosts up to 1000  participants for up to 30 hours in its business plan. This makes Zoom phone a better choice for hosting meetings in larger enterprises or virtual offices.

Both Google Voice and Zoom Phone platforms offer enhanced and reliable solutions for communication securities with quality compliance standards. They provide secure communication tools that use end-to-end encryption and multi-factor verification. Users utilize these tools for text messages, conferencing, and file sharing.

Google Voice complies with HIPPA and GDPR standards for communication security. On the other hand, Zoom Phone complies with HIPPA and SOC-2 standards. Both platforms provide robust communication features and services.

Google Voice uses its integration tools for communication and collaboration. Google integration tools, aka G Suites, are Google Meet, Gmail, Google Drive, and Google Calendar. These tools help businesses work more efficiently and productively. It does not support third-party integration like Zoom Phone.

On the other hand, Zoom supports third-party apps such as Slack’s Zoom, Panopto, Zylo, Microsoft Teams, and more. Third-party integration makes it flexible and allows users to use different communication tools. Zoom Phone supports more than 800 third-party integration tools for effective business communication. These integrations enhance productivity and streamline workflows for businesses and their teams.

Other options besides Zoom Phone and Google Voice provide similar services with improved location availability and communication features. These alternatives can be more beneficial for users seeking a more comprehensive range of options. Some of these options may offer additional features that cater to specific needs or preferences.

For more availability and to fulfill your needs, consider exploring other options. Some options to consider are Calilio, RingCentral, and Nextiva. Calilio is the best alternative that provides advanced VoIP features to individuals and companies of all sizes. VoIP features of the platform include call notes & tags, AI-powered call summaries, a unified callbox, and internal messaging. Moreover, Calilio offers affordable communication services for more than 100 countries, meeting global customer satisfaction. Integrating Calilio's modern communication tools and global availability can improve your business efficiency and productivity and take them to the next level.

Zoom offers a more comprehensive communication platform with advanced features, deeper integrations, and better participant control than Google Voice. On the other hand, Google Voice has a better user-friendly experience that integrates seamlessly with G Suite, making it a great choice for businesses that prioritize ease of use.

Zoom Phone includes modern and traditional PBX features that enable users to communicate in a new way of business. Its traditional PBX feature includes a centralized administration portal allowing users to interact in a single system interface.

Google Voice and Zoom Phone do not offer free trials of their business plans. However, you can consider alternatives like RingCentral and Dialpad for a trial business plan.