Top 10 Best OpenPhone Alternatives in 2024

OpenPhone is a cloud-based phone system that facilitates seamless communication through calls and texts over the Internet. Users can choose multiple phone numbers without inserting different SIM cards. Companies can build strong customer relations and enhance productivity through AI, automation, and number-sharing features.

OpenPhone offers three different pricing strategies that cater to all business sizes and have limited features. Here are the three different pricing plans:

Starter Plan: At $15 per month/user, suitable for small businesses and start-ups.

Business Plan: At  $23 per month/user, this plan is suitable for businesses using call handling and automation features.

Enterprise Plan: This plan is customizable and perfect for businesses with more complex requirements. 

Although OpenPhone is designed as an all-in-one communication tool, it also has some limitations, such as a lack of features, scalability issues, and an integration gap. Here are some reasons businesses look for OpenPhone alternatives:

OpenPhone lacks essential features like call monitoring, video calling, and basic call routing options, which can be problematic for large enterprises and call centers. The lack of these features can affect the business's productivity as it scales up.

As businesses grow, they need communication systems that help to maintain their expanding teams and more complicated tasks. OpenPhone might not be enough for larger companies because it can have trouble handling many clients at once or supporting complex workflows.

Compared to other competitors, OpenPhone has limited integration, which can disrupt data flow and make tasks more complicated. Companies using CRM systems or automation tools might look for alternatives that work better with their exciting tools and systems.

1. Calilio
2. Nextiva
3. Dialpad
4. Vonage
5. RingCentral
6. CloudTalk
7. MightyCall
8. 8x8
9. Ooma
10. Grasshopper 

Calilio is a modern cloud-based phone system designed to enhance business communication. Users can make and receive calls over the Internet, replacing traditional landline services. Calilio provides a comprehensive business solution for small start-ups and large enterprises, offering various plans. With easy configuration, international calling features, and unified communication, you can expand your business globally.

 Features of Calilio

AI-powered Call Summary: You will get a summary report of the entire call, including critical points and sentiment analysis, allowing you to review a call without listening to a conversation.

Unified Callbox: This will allow you to centralize communication, such as SMS, calls, and voicemails, in one place.

Conference Call: These features allow multiple users to participate globally and talk in real-time.

Intelligent Call Routing: It directs incoming calls to the appropriate department or agent, reducing wait times and improving caller satisfaction.
 

Nextiva is a business communication platform that integrates video conferencing and team collaboration tools. Furthermore, it provides features that streamline customer service and enhance collaboration, allowing companies to maintain strong connections with clients and their internal teams effortlessly.

Features of Nextiva

Auto Attendant: It helps the user to connect quickly with the right team and reduces customer wait.

Advanced Call Management: You can control and handle calls with call routing, forwarding, and voicemail features.

Call Analytics: You will get a detailed report, including the number of calls, reposed time, and call duration, that will help you identify trends and make an informed decision.

Dialpad is a cloud-based platform for business communication, offering services like voice calls, video meetings, and messaging. AI-driven features help provide real-time call transcription, actionable insights, and seamless device switching. These features give you a valuable tool for teams aiming to boost communication and collaboration.

Features of Dialpad

Businesses Text Message and Phone Apps: These allow you to send messages and make phone calls to stay connected with customers and team members.

Conference Call Solutions: You can make conference calls with multiple users, whether with internal teams or external clients.

Local Phone Number: It offers a local number for 50+ countries, which helps you to establish a local presence.
 

Vonage is an American-based VoIP service that offers flexible and scalable messaging, voice, and video communication. Known for its reliability and broad integration with company apps, Vonage is a strong choice for companies needing a comprehensive communication solution.

Features of Vonage

Virtual Receptionist: It helps to manage the income calls and direct them to the right person or department.

Extension: It allows employees to have their phone extension within the business phone system.

Fax Service: You can handle fax communication conveniently through email or the Vonage online portal.
 

RingCentral is a unified communications platform that merges voice, video, messaging, and collaboration tools into one system. It is particularly popular among larger organizations due to its scalability and extensive feature set, which includes advanced call management, team messaging, and video conferencing.

Features of RingCentral

Local Number: It offers a local number for businesses that helps them connect more easily with customers in specific areas.

Interactive Virtual Response (IVR): This feature helps to route your call to the correct department or person.

Automatic Call Recording: Enabling this feature helps record your phone calls and allows businesses to review and store meaningful conversations.
 

CloudTalk is the VoIP platform that offers a virtual number and allows the business to make calls, texts, and conference meetings. Primarily, it focuses on customer service and sales teams with advanced features such as unlimited inbound calls, automated call distribution, and click-to-click functionality.

Features of CloudTalk

3-Way Calling: It allows you to connect three people on a signal phone, which can be beneficial for quick team meetings or bringing in a third party to a conversation.

Call Transfers: This allows you to transfer a call to another user or department, which helps improve customer service.

Skill-based Routing: Automatically direct incoming to the most qualified team member to ensure the user speaks with the best-suited representative. 
 

MightyCall is the VoIP platform that offers a virtual number for 100+ countries. The platform is mainly designed for small to medium businesses, offering features like call forwarding, virtual receptionist, and voicemail management, which help streamline communication. MightyCall can be perfect for companies looking for a simple and effective phone solution platform.

Features of MightyCall

Toll-free and local numbers: Offers businesses a toll-free and local number, making it easier for customers to reach your business.

Number porting: You can transfer your existing phone number to MightyCall, so you don’t have to change your business contact information.

Click-to-Call: Enables customers to click a button on your website or email to start a call with your business instantly.

8x8 is an American-based VoIP communication platform that offers a voice, chat, video, and contact center solution for businesses of all sizes. Additionally, it provides advanced security features and compliance with various regulations, making it a strong choice for businesses in regulated industries.

Features of 8x8

Unified communication: You can combine various communication tools, such as messaging, voice, and video calls, into one platform.

Supervisor analytics: You will get detailed reports and insights into overall performances that help managers make informed decisions.

Monitor, whisper: It allows the user to listen in on live calls (Monitor) and offer private advice to agents without the customer hearing (Whisper).

Ooma is a cloud-based provider that offers various communication services for individuals and businesses. The platform allowed users to effectively manage their communication with features like voicemail transcription, call blocking, and intelligent call queuing. Also, its business plans include a virtual receptionist and the ability to create multiple extensions, making it a good option for small to medium-sized businesses.

Features of Ooma

Virtual extension: It allows you to create extensions that are not tied to a physical phone.

Call transfer: It allows you to transfer an ongoing call to another person or department seamlessly.

Call logs: Provide details like incoming, outgoing, and missed calls with their date, time, and duration.

Grasshopper is a virtual phone system for small businesses and entrepreneurs, providing features like call forwarding, voicemail management, and custom greetings. It is mainly known for its simplicity and ease of use, allowing users to manage their business calls from their personal devices.

Features of Grasshopper

Live call transfer: You can transfer your active call to another team member without hanging up and redial.

Business phone number: It provides a business phone number separate from your personal number.

Virtual fax: It allows you to send and receive faxes digitally without a traditional fax machine.
 

When switching from OpenPhone to another alternative, evaluating your business's needs and requirements is essential. Each alternative offers a different feature, pricing structure, and customer support. So, choose the platform that fits your company and improves customer support and productivity.

Consider Calilio, a trusted and reliable cloud telephony platform designed to cater to businesses of all sizes. It has modern business features at affordable pricing and exceptional customer support. Sign up today to buy a virtual number and get a communication solution for your business.

Calilio, RingCentral, Dialpad, Nextiva, CloudTalk, and 8x8 are better options than OpenPhone.

Yes, OpenPhone is a VoIP platform that uses the internet to facilitate phone calls and allow users to make and receive calls from various devices.

Yes, OpenPhone needs WiFi or Internet connection to be used. With a good internet connection, users can access this platform from anywhere.

You cannot directly use an OpenPhone number for WhatsApp, as WhatsApp typically requires a mobile number for account verification. OpenPhone provides virtual phone numbers, often not accepted by services like WhatsApp, Uber, Airbnb, and banks.