How Can Businesses Use Toll-Free Numbers to Increase ROI?

There are basically three types of toll-free numbers. The first is a typical phone number starting with specific 800 prefixes, mostly 800, 888, 877, 866, 855, 844, or 833. Even if all of them are toll-free codes, none are interchangeable.

The second one is a vanity number. Though it begins with 800 prefixes rather than your normal numeric digits, it contains specific alphabetical words, for example, 800-PIZZA, 855-FLOWER, etc.

Last but not least is Universal International Freephone Numbers, or UIFN in short. While a toll-free number is restricted by geographical location and is limited to only a country, people from more than 60 nations can contact a UIFN.

From placing a toll-free number on pamphlets and advertisements during marketing to having a vanity phone number that matches a company’s product/service, there are many ways of using them to grow a company’s return on investment.

When firms use their toll-free number while running marketing campaigns, they can expect a higher number of call responses. The main reason is that users do not have to pay a penny. It not only encourages customers to call, but enterprises can also track how their strategy is panning out with the dashboard or application that comes along with the virtual toll-free numbers.

Most toll-free numbers use geographic routing features to route calls to specific areas or agents. These features allow users to connect with the nearest support center, reducing long-distance calling fees and improving service speed.

Similarly, toll-free number services also use mechanisms like Least-Cost Routing (LCR) and Time-Based Routing (TBR) to enhance cost efficiency further.
 

• LCR: Identifies the cheapest available paths for calls based on carrier rates, helping businesses save on telecommunication expenses.
• TBR: Directs calls to locations with more available agents during peak hours, reducing hold times and improving call-handling efficiency.

Many carrier providers offer multiple offers, one of which is heavy discounts on high-volume calls. This means that the more calls made/received, the heavier the reduction in calling prices.

Furthermore, since toll-free numbers do not charge calling costs, they promptly encourage consumers to reach out more, increasing call volumes. While you not only get a deducted bill, the business profit will also ultimately increase.

Virtual toll-free numbers use VoIP and have many features, including automatic call distribution, interactive voice response, and voicemail-to-email.

ACD and IVR reduce long waiting times and help clients speak directly with their desired agents, eventually decreasing talk time and saving a certain cost during a toll-free call. Furthermore, all the audio messages can be received in inboxes with voicemail-to-email. After listening to them, you can decide whether to call or just handle the matter via text, depending on their urgency.

A local number mostly begins with an area code, tying the organization to a specific geographical location. It is also bound to a certain region. However, a toll-free number starts with 800 prefixes and projects that an institution is nationally available. Even more, a UIFN helps create a global presence reflecting international status and attracting additional customers worldwide.

It is always the best choice to get a business phone number that is easy to recall in time of need, like with the same digits (123-444-5555) or number sequence (123-456-7890). Unfortunately, such numbers are already in use. Do not worry, as you can have a customized vanity number depending on the business type.

For instance, a repairing shop can have an 800-REPAIR number, or a flower shop can have an 888-FLOWER number. Additionally, reports suggest vanity numbers are easier to memorize as well, and consumers prefer to dial such numbers.

One main reason how toll-free numbers help increase ROI is because they were created keeping customers’ convenience in mind. They provide a medium for clients to call whenever they need to, that too without being charged. So, compared to firms without a toll-free number, it is convenient for users to call a company with one, offering firms a competitive edge.

A business can use a toll-free number for advertisements and marketing since it is easy to remember/recall and grows call volume, ultimately increasing return on investment. Moreover, it provides a competitive edge, helping the firm to create a strong presence nationally or even globally.

So, if you are looking to acquire a toll-free number, sign up with Calilio, subscribe to one of its plans, and purchase your desired digits.

Businesses need a toll-free number to offer clients a medium to contact them without worrying about calling costs.

While toll-free means free of cost, local rates mean a certain amount of money for calls.